SUMMARY:

• Senior learning and talent enablement leader with 20 years of experience supporting technology integration (Oracle, SAP, PeopleSoft,JDE) and business improvement initiatives.
• Creating Learning, Training and Change Management functions for internal operations and client organizations
• Driving global business and HR transformations that reduced annual SG&A Costs by as much as $26 million
• Enabling talent add long term value to organizations while increasing their efficiency by up to 300%
• Managing teams of employees, consultants and offshore staff to ensure readiness for global ERP transformations

TECHNICAL SKILLS:

• HTML
• DHTML
• SAP
• JD Edwards
• JavaScript
• Visual Basic
• CSS
• Articulate
• Guidewire
• Oracle/Oracle Cloud
• SQL
• SaaS
• UPK versions 2 - 12 iCargo
• Cloud ERP
• SharePoint
• Microsoft Project/Office
• Enable Now
• Visio
• PeopleSoft
• Six Sigma’s DMAIC
• Oracle’s AIM
• Confidential ’s One
• Confidential ’s Atlas
• SAP’s ASAP
• Prosci’s ADKAR
• ADDIE
• Kotter’s 8-Step Change Model

EXPERIENCE:

Confidential

Director

Responsibilities:

• Participated in orals, established budgets, and drafted the project plan including staffing requirements
• Clarified scope, built the learning strategy, design and development standards, and defined resource requirements
• Completed or managed the completion of training needs assessments
• Worked with my training leads to complete project plans and aligned with integration partner’s schedule
• Worked with facilities to build and equip training rooms
• Created Learning development and delivery standards, then managed execution through the training lifecycle
• Liaison between learning enablement team, client leadership, and integration partners.
• Managed material development, approved deliverables, built & managed a scheduling system to support delivery
• Evaluated designer, OCM and trainer performance against defined criteria for success
• Evaluated training effectiveness across Kirpatrick’s Levels of Evaluation & reported impact to executive sponsors
• Learning enablement strategist for business & technology (Oracle, Oracle Cloud & SuccessFactors) initiatives
• Evaluated training operations across best and common industry practices (e.g., blended learning models)
• Built integrated talent management transformation plans, roadmaps and metrics to deliver “Learning as a service”
• Defined competencies and career maps along with programs to close development opportunities
• Built integrated talent management, performance management and job architecture programs
• Restructured training operations to maximize agility, align services with value, and support centers of excellence
• Created training curricula for level 1 and 2 call center representatives eLearning and LMS application architect
• Worked with IT to stand up training systems (e.g., UPK, SumTotal, etc.) and environments
• Installed, configured and customized systems as needed
• Created security, component, and load balancing models supporting up to 12,000 concurrent users
• Led and mentored teams of client and contractor (e.g., Deloitte Managers and Seniors) resources
• Lead business architect supporting: Manufacturing, Food Service, Air Cargo Operations, Trucking Operations, Revenue Accounting and Revenue Management
• Defined standards for deliverables including roadmaps, ROI analyses, process maps and documentation
• Led teams of business architects and continuous improvement experts in building deliverables
• Defined process maps, component interaction models, and phased strategies to move to a desired state
• Created metrics and measures to gauge progress towards, and impact from transitioning to, a desired state

Confidential

Principal Consultant

Responsibilities:

• Created revenue, profitability and staffing projections
• Defined and executed a Go - To-Market strategy, worked with sales and represented Confidential in orals with clients
• Built methodology and tools for supporting organizational change management across the full change lifecycle
• Assessed change readiness then created change and communications plans for SaaS ERP implementations
• Managed teams to support the change strategy for a global initiative with recent acquisitions
• Created best practices and guided process definition for a global call center

Confidential

Consultant

Responsibilities:

• Training Operations Manager
• Created and justified annual budgets including FTE, Contractor and Offshore (India) resource requirements
• Assessed training requirements and oversaw the design of courses, assessments and practice activities
• Managed multiple projects. Prioritized and set success goals
• Managed and evaluated team performance. Created and executed on employee development plans
• Hired and terminated resources based on project needs and individual goodness of fit
• Defined quality processes for training development and delivery
• Created standards for content development
• Provided advisory services for organizational change management
• Learning Solutions Architect
• Created enterprise-wide knowledge management strategy for global financial services company
• Built knowledge management strategy, defined future state with a phased transition approach
• Recommended future state organizational structures with efficiency projections for training operations
• UPK Application Architect for 11.1 Standard and Professional, then 12.1 Professional
• Evaluated training and LMS technologies for the organization. Defined solutions that would meet client needs
• Customized eLearning and LMS functionality to support client requirements
• Defined metrics and measures to assess the effectiveness of training solutions, knowledge management, and training operations

Confidential

Director, Business Transformation Services

Responsibilities:

• Training Lead for ERP transformations (PeopleSoft—HCM, Finance, ALM, SCM P2P, and Oracle—EAM, P2P, Sourcing, Property Management and HCM) across multiple locations
• Prioritized initiatives and justified budgets based on hard dollar ROI and fit with operational goals
• Scoped projects, completed RFPs and participated in orals
• Identified and managed stakeholders (Client leadership and implementation partners) throughout the training lifecycle
• Served on the PMO and guided leads and project managers in process and deliverable completion
• Managed teams of trainers, communications experts and functional SMEs (in-house and offshore) in delivering training, continuous improvement, and change management initiatives
• Approved or completed needs assessments
• Managed the design of Train-the-Trainer, role-based, eLearning and blended learning solutions
• Mentored staff and built team skills in eLearning and LMS solutions
• Created and managed training delivery plans
• Defined post go-live performance support solutions
• Continuous improvement Lead
• Defined process improvement and process mapping best practices. Reviewed functional outputs to assure quality
• Managed the creation of process maps with annotations where necessary
• Supervised gap analyses created by functional leads. Identified and managed cross-functional impacts
• Completed organizational impact analyses, prioritized impacts and managed impact resolution

Confidential

Manager-HR Transformation

Responsibilities:

• Reviewed, updated and defined Learning and Performance best practices used in advisory services
• Recommended Global HR solutions saving over $26 million annually
• Defined strategies, KPIs and roadmaps that enabled clients to achieve efficiency and effectiveness goals
• Managed change for organizational (divestiture) & technology (SAP—SRM, E-Sourcing, and MDM) transformations
• Restructured HR operations across compensation, benefits, talent management, payroll and time entry, workforce development, etc. by aligning with world-class operations, defining ROI & building roadmaps for transition
• Aligned executives through defining a vision and articulating the need for change
• Completed readiness assessments, stakeholder analyses, communications plans and training strategies

Confidential

Principal

Responsibilities:

• Completed RFPs, participated in orals, managed budgets, chose staff, and led deliverable production
• Defined vision and strategies for transforming business functions (e.g., technology integration, employee learning, shared-services, corporate services, etc.) in line with leading peer organizations and best practices.
• Project managed client employees and contractors for an HR transformation initiative
• Completed a 3-year transformation strategy and roadmap for all HR operations for an electric utility.
• Led greenbelts in completing process definition, documentation, root cause analysis and VOC deliverables.
• Defined organizational structures to account for migration to shared service models with centers of excellence.
• Completed DMAICs for fulfillment services, hanger operations and travel management
• Built applications to support operational needs
• Led competency definition and creation efforts for a business transformation driven by HR

Confidential

Oracle Project Manager

Responsibilities:

• Site project manager for all resources on Oracle (iProcurement, HRMS, Inventory, EAM) initiatives
• Led team of functional and technical consultants the phases of Oracle’s AIM approach
• Created scope document, project plan and verified progress against the plan
• Liaison between client management and the project team
• Education and Change Lead for Soft Skills and Oracle ERP implementations (HRMS, Financials, Inventory, EAM)
• Worked with leadership to create urgency through articulating impact aligned with the corporate direction
• Created client-side change management functions. Mentored staff on change management best practices
• Assessed readiness for change then built strategies and multi-channel communications plans to assure readiness
• Transitioned culture to enthusiasm for innovations by assessing stakeholders then managing their needs
• Coached internal leaders on assessing operational impact for their business unit, plan or department then mitigating any risk identified
• Assessed change management effectiveness and identified areas of focus through OCM strategy execution
• Led training teams in creating blended, eLearning and soft-skills solutions based on needs analyses
• Designed, developed and delivered soft-skills, system and technical training for PeopleSoft and Oracle solutions
• Addressed integration with LMSs to support administration, structured delivery and certification requirements

Confidential

Principal

Responsibilities:

• Led strategic planning efforts for enterprise-wide initiatives. Managed cross-functional teams
• Supported the reorganization of HR operations migrating to a shared services model with centers of excellence
• Worked with senior leadership to manage organizational change for business and technology transformations
• Managed HR operations ($2.5 million budget) with a staff of direct and dotted-line reports
• Saved $4 mil annually & obtained HR’s top satisfaction ratings by integrating PeopleSoft into HR operations
• Supported the divestiture of deregulated operations (Mirant) from traditional regulated monopoly operations
• Enabled change adoption by linking success to change (managing communications and recognizing value)
• Determined readiness and requirements for successful transition. Built support for change implementation
• Defined baseline measures for assessing the value of implemented changes and reporting business impact
• Responsible for managing project managers and business analysts on multiple projects including talent management, compensation and benefits, knowledge management, and employee learning
• Created HR’s service delivery strategy by partnering with business units and leveraging best practices
• Learning Consultant
• Developed technology strategies to increase training efficiency and effectiveness