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Director Resume

SUMMARY:

  • Senior learning and talent enablement leader with 20 years of experience supporting technology integration (Oracle, SAP, PeopleSoft,JDE) and business improvement initiatives.
  • Creating Learning, Training and Change Management functions for internal operations and client organizations
  • Driving global business and HR transformations that reduced annual SG&A Costs by as much as $26 million
  • Enabling talent add long term value to organizations while increasing their efficiency by up to 300%
  • Managing teams of employees, consultants and offshore staff to ensure readiness for global ERP transformations

TECHNICAL SKILLS:

  • HTML
  • DHTML
  • SAP
  • JD Edwards
  • JavaScript
  • Visual Basic
  • CSS
  • Articulate
  • Guidewire
  • Oracle/Oracle Cloud
  • SQL
  • SaaS
  • UPK versions 2 - 12 iCargo
  • Cloud ERP
  • SharePoint
  • Microsoft Project/Office
  • Enable Now
  • Visio
  • PeopleSoft
  • Six Sigma’s DMAIC
  • Oracle’s AIM
  • Confidential ’s One
  • Confidential ’s Atlas
  • SAP’s ASAP
  • Prosci’s ADKAR
  • ADDIE
  • Kotter’s 8-Step Change Model

EXPERIENCE:

Confidential

Director

Responsibilities:

  • Participated in orals, established budgets, and drafted the project plan including staffing requirements
  • Clarified scope, built the learning strategy, design and development standards, and defined resource requirements
  • Completed or managed the completion of training needs assessments
  • Worked with my training leads to complete project plans and aligned with integration partner’s schedule
  • Worked with facilities to build and equip training rooms
  • Created Learning development and delivery standards, then managed execution through the training lifecycle
  • Liaison between learning enablement team, client leadership, and integration partners.
  • Managed material development, approved deliverables, built & managed a scheduling system to support delivery
  • Evaluated designer, OCM and trainer performance against defined criteria for success
  • Evaluated training effectiveness across Kirpatrick’s Levels of Evaluation & reported impact to executive sponsors
  • Learning enablement strategist for business & technology (Oracle, Oracle Cloud & SuccessFactors) initiatives
  • Evaluated training operations across best and common industry practices (e.g., blended learning models)
  • Built integrated talent management transformation plans, roadmaps and metrics to deliver “Learning as a service”
  • Defined competencies and career maps along with programs to close development opportunities
  • Built integrated talent management, performance management and job architecture programs
  • Restructured training operations to maximize agility, align services with value, and support centers of excellence
  • Created training curricula for level 1 and 2 call center representatives eLearning and LMS application architect
  • Worked with IT to stand up training systems (e.g., UPK, SumTotal, etc.) and environments
  • Installed, configured and customized systems as needed
  • Created security, component, and load balancing models supporting up to 12,000 concurrent users
  • Led and mentored teams of client and contractor (e.g., Deloitte Managers and Seniors) resources
  • Lead business architect supporting: Manufacturing, Food Service, Air Cargo Operations, Trucking Operations, Revenue Accounting and Revenue Management
  • Defined standards for deliverables including roadmaps, ROI analyses, process maps and documentation
  • Led teams of business architects and continuous improvement experts in building deliverables
  • Defined process maps, component interaction models, and phased strategies to move to a desired state
  • Created metrics and measures to gauge progress towards, and impact from transitioning to, a desired state

Confidential

Principal Consultant

Responsibilities:

  • Created revenue, profitability and staffing projections
  • Defined and executed a Go - To-Market strategy, worked with sales and represented Confidential in orals with clients
  • Built methodology and tools for supporting organizational change management across the full change lifecycle
  • Assessed change readiness then created change and communications plans for SaaS ERP implementations
  • Managed teams to support the change strategy for a global initiative with recent acquisitions
  • Created best practices and guided process definition for a global call center

Confidential

Consultant

Responsibilities:

  • Training Operations Manager
  • Created and justified annual budgets including FTE, Contractor and Offshore (India) resource requirements
  • Assessed training requirements and oversaw the design of courses, assessments and practice activities
  • Managed multiple projects. Prioritized and set success goals
  • Managed and evaluated team performance. Created and executed on employee development plans
  • Hired and terminated resources based on project needs and individual goodness of fit
  • Defined quality processes for training development and delivery
  • Created standards for content development
  • Provided advisory services for organizational change management
  • Learning Solutions Architect
  • Created enterprise-wide knowledge management strategy for global financial services company
  • Built knowledge management strategy, defined future state with a phased transition approach
  • Recommended future state organizational structures with efficiency projections for training operations
  • UPK Application Architect for 11.1 Standard and Professional, then 12.1 Professional
  • Evaluated training and LMS technologies for the organization. Defined solutions that would meet client needs
  • Customized eLearning and LMS functionality to support client requirements
  • Defined metrics and measures to assess the effectiveness of training solutions, knowledge management, and training operations

Confidential

Director, Business Transformation Services

Responsibilities:

  • Training Lead for ERP transformations (PeopleSoft—HCM, Finance, ALM, SCM P2P, and Oracle—EAM, P2P, Sourcing, Property Management and HCM) across multiple locations
  • Prioritized initiatives and justified budgets based on hard dollar ROI and fit with operational goals
  • Scoped projects, completed RFPs and participated in orals
  • Identified and managed stakeholders (Client leadership and implementation partners) throughout the training lifecycle
  • Served on the PMO and guided leads and project managers in process and deliverable completion
  • Managed teams of trainers, communications experts and functional SMEs (in-house and offshore) in delivering training, continuous improvement, and change management initiatives
  • Approved or completed needs assessments
  • Managed the design of Train-the-Trainer, role-based, eLearning and blended learning solutions
  • Mentored staff and built team skills in eLearning and LMS solutions
  • Created and managed training delivery plans
  • Defined post go-live performance support solutions
  • Continuous improvement Lead
  • Defined process improvement and process mapping best practices. Reviewed functional outputs to assure quality
  • Managed the creation of process maps with annotations where necessary
  • Supervised gap analyses created by functional leads. Identified and managed cross-functional impacts
  • Completed organizational impact analyses, prioritized impacts and managed impact resolution

Confidential

Manager-HR Transformation

Responsibilities:

  • Reviewed, updated and defined Learning and Performance best practices used in advisory services
  • Recommended Global HR solutions saving over $26 million annually
  • Defined strategies, KPIs and roadmaps that enabled clients to achieve efficiency and effectiveness goals
  • Managed change for organizational (divestiture) & technology (SAP—SRM, E-Sourcing, and MDM) transformations
  • Restructured HR operations across compensation, benefits, talent management, payroll and time entry, workforce development, etc. by aligning with world-class operations, defining ROI & building roadmaps for transition
  • Aligned executives through defining a vision and articulating the need for change
  • Completed readiness assessments, stakeholder analyses, communications plans and training strategies

Confidential

Principal

Responsibilities:

  • Completed RFPs, participated in orals, managed budgets, chose staff, and led deliverable production
  • Defined vision and strategies for transforming business functions (e.g., technology integration, employee learning, shared-services, corporate services, etc.) in line with leading peer organizations and best practices.
  • Project managed client employees and contractors for an HR transformation initiative
  • Completed a 3-year transformation strategy and roadmap for all HR operations for an electric utility.
  • Led greenbelts in completing process definition, documentation, root cause analysis and VOC deliverables.
  • Defined organizational structures to account for migration to shared service models with centers of excellence.
  • Completed DMAICs for fulfillment services, hanger operations and travel management
  • Built applications to support operational needs
  • Led competency definition and creation efforts for a business transformation driven by HR

Confidential

Oracle Project Manager

Responsibilities:

  • Site project manager for all resources on Oracle (iProcurement, HRMS, Inventory, EAM) initiatives
  • Led team of functional and technical consultants the phases of Oracle’s AIM approach
  • Created scope document, project plan and verified progress against the plan
  • Liaison between client management and the project team
  • Education and Change Lead for Soft Skills and Oracle ERP implementations (HRMS, Financials, Inventory, EAM)
  • Worked with leadership to create urgency through articulating impact aligned with the corporate direction
  • Created client-side change management functions. Mentored staff on change management best practices
  • Assessed readiness for change then built strategies and multi-channel communications plans to assure readiness
  • Transitioned culture to enthusiasm for innovations by assessing stakeholders then managing their needs
  • Coached internal leaders on assessing operational impact for their business unit, plan or department then mitigating any risk identified
  • Assessed change management effectiveness and identified areas of focus through OCM strategy execution
  • Led training teams in creating blended, eLearning and soft-skills solutions based on needs analyses
  • Designed, developed and delivered soft-skills, system and technical training for PeopleSoft and Oracle solutions
  • Addressed integration with LMSs to support administration, structured delivery and certification requirements

Confidential

Principal

Responsibilities:

  • Led strategic planning efforts for enterprise-wide initiatives. Managed cross-functional teams
  • Supported the reorganization of HR operations migrating to a shared services model with centers of excellence
  • Worked with senior leadership to manage organizational change for business and technology transformations
  • Managed HR operations ($2.5 million budget) with a staff of direct and dotted-line reports
  • Saved $4 mil annually & obtained HR’s top satisfaction ratings by integrating PeopleSoft into HR operations
  • Supported the divestiture of deregulated operations (Mirant) from traditional regulated monopoly operations
  • Enabled change adoption by linking success to change (managing communications and recognizing value)
  • Determined readiness and requirements for successful transition. Built support for change implementation
  • Defined baseline measures for assessing the value of implemented changes and reporting business impact
  • Responsible for managing project managers and business analysts on multiple projects including talent management, compensation and benefits, knowledge management, and employee learning
  • Created HR’s service delivery strategy by partnering with business units and leveraging best practices
  • Learning Consultant
  • Developed technology strategies to increase training efficiency and effectiveness

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