SUMMARY:
- Confidential System Engineer with over 7 years of experience in Confidential and IP Telephony field for Companies at Saudi Arabia, Kuwait and Egypt.
- Experience on Installation, Programming, Upgrading, Troubleshooting All Confidential Servers, Confidential Aura, Call Center and Media Gateways Version (5.2,6.3,7.1,8.2)
- Experience with Telecommunication Technologies and Call Center Infrastructure, a team player with proven ability to deliver projects on timeAdministration and Troubleshooting Voice Network infrastructure of Confidential and Cisco.
- My greatest strength is business awareness which enable me to permanently streamline infrastructure and applications.
SKILLS:
- Team Management
- Communication Skills
- Business Process Improvement
- Strategic Planning
- Time Management
- Decision Making
- Leadership
EXPERIENCE:
Confidential
TEchinical TEam LEader
Responsibilities:
- Providing strategic Confidential technical guidance and roadmap, design, development, and implementation. In addition to 24/7 operational support of Confidential Servers (Aura Communication Manager, Messaging, Enablement Services, System Manager, Session Manager, Confidential Elite Multi Channel EMC, Confidential Call Management CMS, CDR), Contact Center systems.
- Responsible for the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Confidential Aura 6.3,7.1,8,1
- VoIP, SIP communications, end - point environment located across multiple locations.
- Implementing, installing, configuring the hardware and software.
- Upgrading, installation and Configuration Confidential Servers (CM, CMM, SM, SMGR, AES, AACC6) from version 6.3 to 7.1, 8.1
- Maintains integrity of Confidential Contact Center systems - availability, scalability, DR and capacity planning.
Confidential
System Engineer
Responsibilities:
- Implemented system administration and regular maintenance for remote locations.
- Assisted in vectoring of all call center applications.
- Installed and configured Cisco phone on digital and IP systems.
- Conducted technical training sessions relating to voicemail usage.
- Participated in data connectivity operations for server systems.
- Programmed and executed cover paths, phone apps and systems.
- Executed Confidential communications for Confidential server implementation.
- Participated in voice and telephony based projects.
