TEchinical TEam LEader Resume

SUMMARY:

Confidential System Engineer with over 7 years of experience in Confidential and IP Telephony field for Companies at Saudi Arabia, Kuwait and Egypt.
Experience on Installation, Programming, Upgrading, Troubleshooting All Confidential Servers, Confidential Aura, Call Center and Media Gateways Version (5.2,6.3,7.1,8.2)
Experience with Telecommunication Technologies and Call Center Infrastructure, a team player with proven ability to deliver projects on timeAdministration and Troubleshooting Voice Network infrastructure of Confidential and Cisco.
My greatest strength is business awareness which enable me to permanently streamline infrastructure and applications.

SKILLS:

EXPERIENCE:

Confidential

TEchinical TEam LEader

Responsibilities:

Providing strategic Confidential technical guidance and roadmap, design, development, and implementation. In addition to 24/7 operational support of Confidential Servers (Aura Communication Manager, Messaging, Enablement Services, System Manager, Session Manager, Confidential Elite Multi Channel EMC, Confidential Call Management CMS, CDR), Contact Center systems.
Responsible for the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Confidential Aura 6.3,7.1,8,1
VoIP, SIP communications, end - point environment located across multiple locations.
Implementing, installing, configuring the hardware and software.
Upgrading, installation and Configuration Confidential Servers (CM, CMM, SM, SMGR, AES, AACC6) from version 6.3 to 7.1, 8.1
Maintains integrity of Confidential Contact Center systems - availability, scalability, DR and capacity planning.

Confidential

System Engineer

Responsibilities: