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Techinical Team Leader Resume

SUMMARY:

  • Confidential System Engineer with over 7 years of experience in Confidential and IP Telephony field for Companies at Saudi Arabia, Kuwait and Egypt.
  • Experience on Installation, Programming, Upgrading, Troubleshooting All Confidential Servers, Confidential Aura, Call Center and Media Gateways Version (5.2,6.3,7.1,8.2)
  • Experience with Telecommunication Technologies and Call Center Infrastructure, a team player with proven ability to deliver projects on timeAdministration and Troubleshooting Voice Network infrastructure of Confidential and Cisco.
  • My greatest strength is business awareness which enable me to permanently streamline infrastructure and applications.

SKILLS:

  • Team Management
  • Communication Skills
  • Business Process Improvement
  • Strategic Planning
  • Time Management
  • Decision Making
  • Leadership

EXPERIENCE:

Confidential

TEchinical TEam LEader

Responsibilities:

  • Providing strategic Confidential technical guidance and roadmap, design, development, and implementation. In addition to 24/7 operational support of Confidential Servers (Aura Communication Manager, Messaging, Enablement Services, System Manager, Session Manager, Confidential Elite Multi Channel EMC, Confidential Call Management CMS, CDR), Contact Center systems.
  • Responsible for the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Confidential Aura 6.3,7.1,8,1
  • VoIP, SIP communications, end - point environment located across multiple locations.
  • Implementing, installing, configuring the hardware and software.
  • Upgrading, installation and Configuration Confidential Servers (CM, CMM, SM, SMGR, AES, AACC6) from version 6.3 to 7.1, 8.1
  • Maintains integrity of Confidential Contact Center systems - availability, scalability, DR and capacity planning.

Confidential

System Engineer

Responsibilities:

  • Implemented system administration and regular maintenance for remote locations.
  • Assisted in vectoring of all call center applications.
  • Installed and configured Cisco phone on digital and IP systems.
  • Conducted technical training sessions relating to voicemail usage.
  • Participated in data connectivity operations for server systems.
  • Programmed and executed cover paths, phone apps and systems.
  • Executed Confidential communications for Confidential server implementation.
  • Participated in voice and telephony based projects.

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