Salesforce Admin/Developer Resume Chicago, IL - Hire IT People

PROFESSIONAL PROFILE:

Around 4 years of experience as a Salesforce.com certified force.com developer and administrator.
Experience in Administration, Implementation, Configuration and Support of Salesforce CRM applications.
Worked on Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Health Cloud.
Proper understanding of Case Management, Campaign management, Account Management.
Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.
Good experience and understanding of Apex Classes, Apex triggers, Visualforce pages, Lightning Components and Controllers.
Hands on experience in Marketing Cloud implementation features like Email Studio, Journey Builder, Contact Builder, Social Studio, Mobile Connect.
Knowledge in managing user security settings using Org wide defaults, Roles, Permission sets and profiles, sharing rules.
Experience creating Validation Rules, Approval Process, Workflows, P rocess builder for automated processes.
Experience on Unit Testing and writing test classes for Test Coverage of apex triggers and apex classes.
Good analytical, communication and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Salesforce Admin/Developer

Confidential, Chicago, IL

Environment: Salesforce .com, Service Cloud, Social Studio, Livemessage.

Responsibilities:

Built a service cloud console app for the agents to manage and communicate with the patients.
Worked on custom console components, list views, page layouts for better look and feel of the app.
Configured Social studio with Salesforce Service cloud.
Installed and configured LiveMessage managed package for integration with Facebook for live agent capability.
Configured Omni Channel in Salesforce.
Implemented Quick text for storing the response library.
Worked with Salesforce.com support to troubleshoot the issues.
Worked with managed package team to fix issues, test new enhancements provided by the managed package.

Salesforce Admin/Developer

Confidential, Greensboro, NC

Environment: Salesforce.com, Marketing Cloud and Health Cloud, Lightning.

Responsibilities:

POC on mobile connect
Designed the Email templates and embedding those in to Journey builders.
Created Data extensions.
Developed custom components by using Lightning framework in Health Cloud for Patient 360 view.
Customized the Health Cloud Data Model to extend the practitioners.

Salesforce Admin/Developer

Confidential

Environment: Salesforce.com, Marketing Cloud and Postman.

Responsibilities:

Created and modified Email templates in the email studio.
Built flows using journey builder and automation studio.
Used Translation workbench for language translations for different locations.

Salesforce Admin/Developer

Confidential, New york, NY

Environment: Salesforce.com, Service Cloud, Apex, Visualforce, Lightning.

Responsibilities:

Worked on building Service cloud console app.
Created Visualforce pages, and lightning components using SLDS.
Worked on Salesforce Wave Analytics for creating reports and dashboards, to display on record detail page.
Used Mirth connect as a middleware data integration tool from client’s data pool with salesforce CRM
Worked on writing test classes for classes and triggers.

Confidential, Portland, OR

Programmer Analyst

Environment: Salesforce.com, SQL Server, Sales Cloud, Visualforce, Data Loader

Responsibilities: