We provide IT Staff Augmentation Services!

Salesforce Admin/developer Resume

Chicago, IL

PROFESSIONAL PROFILE:

  • Around 4 years of experience as a Salesforce.com certified force.com developer and administrator.
  • Experience in Administration, Implementation, Configuration and Support of Salesforce CRM applications.
  • Worked on Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Health Cloud.
  • Proper understanding of Case Management, Campaign management, Account Management.
  • Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.
  • Good experience and understanding of Apex Classes, Apex triggers, Visualforce pages, Lightning Components and Controllers.
  • Hands on experience in Marketing Cloud implementation features like Email Studio, Journey Builder, Contact Builder, Social Studio, Mobile Connect.
  • Knowledge in managing user security settings using Org wide defaults, Roles, Permission sets and profiles, sharing rules.
  • Experience creating Validation Rules, Approval Process, Workflows, P rocess builder for automated processes.
  • Experience on Unit Testing and writing test classes for Test Coverage of apex triggers and apex classes.
  • Good analytical, communication and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Salesforce Admin/Developer

Confidential, Chicago, IL

Environment: Salesforce .com, Service Cloud, Social Studio, Livemessage.

Responsibilities:

  • Built a service cloud console app for the agents to manage and communicate with the patients.
  • Worked on custom console components, list views, page layouts for better look and feel of the app.
  • Configured Social studio with Salesforce Service cloud.
  • Installed and configured LiveMessage managed package for integration with Facebook for live agent capability.
  • Configured Omni Channel in Salesforce.
  • Implemented Quick text for storing the response library.
  • Worked with Salesforce.com support to troubleshoot the issues.
  • Worked with managed package team to fix issues, test new enhancements provided by the managed package.
Salesforce Admin/Developer

Confidential, Greensboro, NC

Environment: Salesforce.com, Marketing Cloud and Health Cloud, Lightning.

Responsibilities:

  • POC on mobile connect
  • Designed the Email templates and embedding those in to Journey builders.
  • Created Data extensions.
  • Developed custom components by using Lightning framework in Health Cloud for Patient 360 view.
  • Customized the Health Cloud Data Model to extend the practitioners.
Salesforce Admin/Developer

Confidential

Environment: Salesforce.com, Marketing Cloud and Postman.

Responsibilities:

  • Created and modified Email templates in the email studio.
  • Built flows using journey builder and automation studio.
  • Used Translation workbench for language translations for different locations.
Salesforce Admin/Developer

Confidential, New york, NY

Environment: Salesforce.com, Service Cloud, Apex, Visualforce, Lightning.

Responsibilities:

  • Worked on building Service cloud console app.
  • Created Visualforce pages, and lightning components using SLDS.
  • Worked on Salesforce Wave Analytics for creating reports and dashboards, to display on record detail page.
  • Used Mirth connect as a middleware data integration tool from client’s data pool with salesforce CRM
  • Worked on writing test classes for classes and triggers.

Confidential, Portland, OR

Programmer Analyst

Environment: Salesforce.com, SQL Server, Sales Cloud, Visualforce, Data Loader

Responsibilities:

  • Worked extensively on SQL data migration to Salesforce.
  • Generated reports using SSRS while working with the reporting team.
  • Performance tuning of SQL databases.
  • Used change sets, workbench, ANT Migration Tool.

Hire Now