PROFESSIONAL PROFILE:

• Around 4 years of experience as a Salesforce.com certified force.com developer and administrator.
• Experience in Administration, Implementation, Configuration and Support of Salesforce CRM applications.
• Worked on Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Health Cloud.
• Proper understanding of Case Management, Campaign management, Account Management.
• Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.
• Good experience and understanding of Apex Classes, Apex triggers, Visualforce pages, Lightning Components and Controllers.
• Hands on experience in Marketing Cloud implementation features like Email Studio, Journey Builder, Contact Builder, Social Studio, Mobile Connect.
• Knowledge in managing user security settings using Org wide defaults, Roles, Permission sets and profiles, sharing rules.
• Experience creating Validation Rules, Approval Process, Workflows, P rocess builder for automated processes.
• Experience on Unit Testing and writing test classes for Test Coverage of apex triggers and apex classes.
• Good analytical, communication and interpersonal skills.

PROFESSIONAL EXPERIENCE:

Salesforce Admin/Developer

Confidential, Chicago, IL

Environment: Salesforce .com, Service Cloud, Social Studio, Livemessage.

Responsibilities:

• Built a service cloud console app for the agents to manage and communicate with the patients.
• Worked on custom console components, list views, page layouts for better look and feel of the app.
• Configured Social studio with Salesforce Service cloud.
• Installed and configured LiveMessage managed package for integration with Facebook for live agent capability.
• Configured Omni Channel in Salesforce.
• Implemented Quick text for storing the response library.
• Worked with Salesforce.com support to troubleshoot the issues.
• Worked with managed package team to fix issues, test new enhancements provided by the managed package.

Confidential, Greensboro, NC

Environment: Salesforce.com, Marketing Cloud and Health Cloud, Lightning.

Responsibilities:

• POC on mobile connect
• Designed the Email templates and embedding those in to Journey builders.
• Created Data extensions.
• Developed custom components by using Lightning framework in Health Cloud for Patient 360 view.
• Customized the Health Cloud Data Model to extend the practitioners.

Confidential

Environment: Salesforce.com, Marketing Cloud and Postman.

Responsibilities:

• Created and modified Email templates in the email studio.
• Built flows using journey builder and automation studio.
• Used Translation workbench for language translations for different locations.

Confidential, New york, NY

Environment: Salesforce.com, Service Cloud, Apex, Visualforce, Lightning.

Responsibilities:

• Worked on building Service cloud console app.
• Created Visualforce pages, and lightning components using SLDS.
• Worked on Salesforce Wave Analytics for creating reports and dashboards, to display on record detail page.
• Used Mirth connect as a middleware data integration tool from client’s data pool with salesforce CRM
• Worked on writing test classes for classes and triggers.

Confidential, Portland, OR

Programmer Analyst

Environment: Salesforce.com, SQL Server, Sales Cloud, Visualforce, Data Loader

Responsibilities:

• Worked extensively on SQL data migration to Salesforce.
• Generated reports using SSRS while working with the reporting team.
• Performance tuning of SQL databases.
• Used change sets, workbench, ANT Migration Tool.