SUMMARY:

• Partners with business unit leaders to combine technical experience and passion with business skills and academic to provide unbiased technology solutions to reduce cost, improve revenue and increase function to internal stakeholders and external customers
• Targeting small to mid - sized companies growing with a technology team to improve delivery, cost control and innovative use of appropriate technology through leadership, strategic planning and high performance tactical execution
• Experience with not-for-profit, start-ups, large corporations, onshore, offshore, virtual teams, multi-site organizations and single site technology teams enabling lower risk and higher results in implementing current state and future vision technical and organizational solutions

EXPERIENCE:

Confidential, Washington, DC

Director of SaaS Operations

Responsibilities:

• Manage a team responsible for AWS hosting and DevOps services to a 70-person software company.
• Provided strategic analysis of business functions using Salesforce and various development tools
• Reduced AWS monthly costs 50%
• Implemented Agile practice, downtime reporting and improved logging analysis (Splunk)
• Worked with the engineering and QA teams to develop automated performance tests
• Managed business and financial and technical relationships with the largest customer, including implementing database replication and negotiating fee schedules
• Implemented Australian SaaS service including data privacy research

Confidential, San Rafael, CA

Responsibilities:

• Provide consulting services specializing in business strategy and Information Technology assessment for small to medium sized businesses.
• Provided research, technical consulting and project management for a not-for-profit, Lebanon-based think tank, Global Coalition for Efficient Logistics, whose goal was to unify the global shipping industry.
• Provided project management and technology research for a global not-for-profit teaching organization, Equal Access, operating in north and central Africa.
• Provided IT maturity assessment and three year plan for Habitat for Humanity.
• Developed IT maturity assessment for a major California land developer. It included security, recovery, process review and recommendations.
• Produced a market and business strategy analysis for a video company presenting the CEO/owner with multiple major business strategy options

Confidential, Santa Clara, CA

Director Service Management, SaaS Hosting

Responsibilities:

• Reduced cost and improved efficiency of multiple key corporate product offerings.
• Stabilized cloud based software service through technical innovation, project management and redesign of product release process. Reduced build time, improved QA, documented process.
• Reduced service delivery time 30% improving sales opportunities and cost savings though technical management and improved relationships with software engineering and product management.
• Improved saleability of offerings by developing policies and procedures necessary to implement SSAE16 auditable SaaS service.

Technology: VMWare, MYSQL, SQLServer, RHEL, Mongo DB, AWS and outsourced colocation

Confidential, Corte Madera, CA

Director of Technical Services

Responsibilities:

• Improved service and reduced the cost of corporate technology infrastructure and customer service through strategic direction and tactical guidance in implementing operational and financial best practices. This includes a $3.3M budget supporting 30 sites worldwide.
• Reduced corporate risk and improved network performance through the vision, planning, and implementation of a $1.2M corporate wide network redesign and disaster recovery project. Received InformationWeek 500 Most Innovative Technology in 2010
• Increased revenue and enabled unified customer relationship management (CRM) with the product selection, configuration and implementation of Salesforce.com worldwide across all business units
• Doubled staff productivity and reduced Service Desk staff 25%. Innovative procedure redesign and staff accountability to performance metrics turned a poor performing Service Desk organization into a high performing team
• Reduced infrastructure & operations (I&O) spend through SaaS implementation

Technology: VMware/esx, SQL server, Oracle, NetApp,.Net VB & C# and Cisco network

Confidential, Alameda, CA

Application Development Manager

Responsibilities:

• Provided companywide management, leadership, and organization in implementing major business and technology initiatives.
• Reduced software maintenance cost by 60% through a successful on-shore/off-shore collaboration model of developers, business analysts and release engineers
• Repaired corporate viability by correcting a failing mission critical Electronic Data Interchange (EDI) application.
• Turned around a tenuous joint venture software project by moving to Korea and leading the international teams to a successful major upgrade
• Improved infrastructure stability with the implementation of an ITIL based procedures
• Led a disaster recovery project by providing tactical guidance on procedure development and testing
• Improved brand value and process stability by leading the company to ISO 9000

Technology: Unix/Oracle/Windows

Confidential, San Francisco, CA

Director of Information Technology

Responsibilities:

• Provided strategic direction and implementation management of the technology infrastructure.
• Improved service to customers and staff with the vision and construction of Information Systems Department; technology, budget and personnel
• Improved system stability and reduced costs through co-location vendor management (IaaS)
• Improved Internet based product stability through the organization of release management, quality assurance and development teams

Technology: SaaS supporting 12 million customers using Unix/Oracle

Confidential, San Francisco, CA

Consultant

Responsibilities:

• Provided strategic direction and implementation management of the technology infrastructure.
• Improved IT services through leadership for major operations initiatives, including server room design and construction
• Managed external security audit that included pen-testing and ethical hacks resulting in attestation

Technology: SaaS using Unix/Oracle