Servicenow Developer Resume
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Irving, TX
SUMMARY:
- Around 6+ Years of experience in the IT industry involving analysis, design, implementation, integration and testing of various systems. And extensive experience in building applications in ServiceNow Platform.
- Extensive knowledge in SDLC phases, including requirement analysis gathering, design, develop, test and implement Enterprise Level Applications as per ITIL standards in ServiceNow platforms.
- Worked on several versions of ServiceNow, on Geneva, Helsinki, Istanbul, Jakarta versions.
- Expertise in IT with good experience on ServiceNow Development, Instance Maintenance and Administration activities.
- Integration exposure of External Third - party applications with ServiceNow with understanding of both SOAP and REST.
- Extensively worked on ITSM Domain (Incident Management, Problem Management, Change Management, Knowledge Management and Request Management).
- Experience in utilizing the benefits of ServiceNow APIs alongside with the advantages of existing java script functionalities.
- Worked on the client side and Server-side scripting areas and able to demonstrate the business use cases of all the scripting areas inside ServiceNow.
- Built several workflows inside ServiceNow to automate the process which business owners want to implement based on the customer needs.
- Experience working on CMDB and Asset Management Service: Business Services and configuration item relationships. Expertise in creating workflows for Service Catalog items in Servicenow and Configuring LDAP for user imports.
SKILL:
ITSM Tools: Service-Now, ITSM Suite, HP Service Manager
ITSM Suite: Service Now, ServiceNow Administration and Support
Programming Languages: C, C#, HTML, JavaScript, SQL.
Software Methodologies: SDLC, Agile, Scrum, Waterfall
Web Services: REST, SOAP, HTML5, JavaScript, AJAX, XHTML
Database: MySQL, MS-SQL Server, Oracle DB Operating System: UNIX, LINUX, Windows
PROFESSIONAL EXPERIENCE:
Confidential, Irving, TX
Servicenow Developer
Responsibilities:
- Involved in requirement gathering sessions with the client and created the technical and functional specification documents.
- Responsible for implementing and maintaining the ServiceNow platform to meet specific requirements to support ITIL and business process
- Worked on inbound actions, events and notifications.
- Involved in Service Catalog and Request Workflow Design and Configuration.
- Working on User Management including Users, Groups, Roles and Access Control Lists.
- Configure Incident, Problem, Change management, Configuration Management, Service Level Management as per client's requirement.
- Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements.
- Performed testing of all the functionalities post implementation.
- Creating Client Scripts, Business Rules, UI Policy, UI Actions, Script Includes, Workflow based on requirements.
- Involved in customizing the form design and layout for Incident, Problem and Change Management Processes.
- Worked on inbound actions, events and notifications.
- Assigned designation roles for the user and gave access to the users.
- Experience supporting on Integrations with third party using REST API.
- Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements.
- Performed testing of all the functionalities post implementation.
- Moving changes from Dev to Test and from Test to Prod using update sets.
- Report Management including creating Reports such as List, Bar, Pie, Pivot table charts and adding them to Homepage, Dashboards and scheduling or sharing reports with teams.
- Performed administration activities like providing access to users in ServiceNow, adding user to groups.
Confidential, Milpitas, CA
Servicenow Developer
Responsibilities:
- Created new groups and added users to the groups in ServiceNow.
- Created Service Catalog based on client requirements. Also, Workflow has been created to support the Approval workflow and task assignment.
- Worked with Import Sets and Update Sets in ServiceNow.
- Created workflows for Service Catalog Items in ServiceNow.
- Worked on identifying the users, groups, categories and following the ITIL standards while designing these solutions.
- Updated Incident, Problem, change module based on client feedback.
- ServiceNow Application UI Configuration, Data Loads using import sets, development of reports & metrics for executive management.
- Communicated with the end users and understood the difficulties and as per that improving automation and efficiencies in ServiceNow.
- Fixed code issues, source control and migrated the solution to production environment following the IT processes of client.
- Outlined Workflows along with standard Workflow templates that can be reused.
- Reviewed the outage plans and ensure post and pre-outage is successful.
- Created and moved update sets to different ServiceNow instances.
- Configured Email, inbound and outbound email activities and created mail scripts on need premise.
- Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB in ServiceNow.
- Trained Service Desk team and organized meetings to review content and testing efforts for UAT quarterly releases.
Confidential, Franklin Lakes, NJ .
Servicenow Admin
Responsibilities:
- Worked on various modules of ServiceNow like Incident management, Customer Service Management, change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
- Involved in gathering the Business Requirements and Interacted with the Helpdesk users and CRM users to understand the existing functionality, current state processes, tools to get a better view of the Business Processes and functionality to develop and configure the ServiceNow Platform.
- Experience in Integration of ServiceNow with HP Service Management both Incident and Change management modules.
- Created API and Data Integration processes between Servicenow and other Services.
- Responsible for producing Technical Design Documents that includes application architecture details.
- Engaged in creating Technical Design Documentation for Migration from existing technologies to ServiceNow.
- Performed Data migration to import data from other applications and external databases and worked on CMDB and Asset management.
- Involved in loading Assets into SNOW from Third Party System using Web Services and Import Sets.
- Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items without errors.
- Worked on developing Content Management Systems, Created Sites, Pages and blocks for CMS ServiceNow.
- Experience in writing business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.
- Experience in Communicating with external web services using SOAP Messages and REST
- Created Data Sources for various external applications. Used Import sets and Transform maps to import data in to ServiceNow. Created various front end forms.
- Involved in Creation and modification of various Access Controls (ACL’s), Business Rules, Script includes, Ajax Query, Jelly Scripts, UI Actions and UI Policies.
- Created Update Sets to migrate customizations from one instance to another instance. Created Email Templates and Email Notifications.
Confidential
BA/ Remedy Admin
Responsibilities:
- Participated in JAD session to elicit and gather business requirements.
- Designed and developed Test Scenarios, Test Cases and Test steps for User Stories.
- Participated in Daily SCRUM meetings and giving the status of work accomplished.
- Installed and Configured BMC Remedy Action Request System and BMC ITSM Suite with Service Desk, Change, Problem, Release and Asset Management Applications.
- Involved in Collection, Design Analysis of the Customer Specifications and Customization of the Application and Analyzed and evaluated these requirements within ITIL framework and industry best practices.
- Worked for Help desk, Change and Asset Management Applications.
- Customized OOTB notification messages for several applications like Task Management, Approval process, Knowledge Management.
- Conducted weekly meetings to check for the completion of tasks and plan issues to be handled.
- Performed requirement analysis went through use cases per the flow of patient data and rules of security sharing.
- Used Test Director for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
- Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
- Wrote Test Cases in Quality center that would test various Test scenarios.
- Assisted in designing and validating source target mappings and transformation logical data model required to support information requirements.
- Assisted the project manager in preparing the project schedules, milestone tracking, resource allocation using Microsoft project.
- Co -ordinated with Business and On-site development team and to mentor the offshore development tea