SUMMARY:

• Workday subject matter expert with over 10 years of experience in the HR Management field, which included supporting projects in deploying, adopting, and administrating HCM systems such as Workday, SAP SuccessFactors, and ADP Enterprise HR for companies.
• In addition to attaining insight of HR operations from experience managing employees, business partnerships, and functions to include recruiting, staffing, employee relations, labor relations, performance management, and benefits to provide HR support and services to managers and employees across all ranks, departments, functions, and sites located in the states of NY, NJ, MI, AR, WI, MN, ID, CA, and WA.
• Supported project management by completing tasks from work breakdown per schedule to include the following:
• Performed business, functional, technical, systems, process, data, information, and user analysis
• Gathered requirements and liaised between business, functional, technical, and user groups
• Defined problem statements, current states, and future states of organizations and recommended solutions
• Supported process mapping, configurations, data migration, data integration, and user acceptance testing
• Customized programs from standard materials and trained users across all levels
• Provided tier 2 technical support, and collaborated with tier 3 technical support teams, to include the following:
• Used ServiceNow to manage high volumes of tickets or cases from users requesting technical support
• Used Workday sandbox, proxy, worker history, audit trail, edit, correct, cancel, and rescind to troubleshoot
• Used Skype for users to share desktop and receive technical support remotely
• Used ServiceNow knowledge articles, Workday job aids, and Microsoft SharePoint documents for solutions
• Processed high volumes of Workday inbox tasks on transactions initiated by users and routed for approval
• Received s and recognition for work supporting Workday efforts to include the following: ed for supporting deployment, adoption, and administration of Workday at food company Confidential ’s
• Recognized as a Workday subject matter expert resource at the Confidential
• Recognized as a Workday subject matter expert resource at aerospace company Confidential

WORKDAY SKILLS:

• Action Model
• Organizations
• Staffing Models
• Jobs and Positions
• Hiring and Staffing
• Security
• Business Processes
• Event Management
• Reporting
• Dashboards
• Compensation
• Talent ManagementTime and Absence
• Benefits
• Payroll
• Searching
• Navigation
• Filtering
• Sandbox
• Proxy
• Process History
• Audit Trail
• Inbox Tasks
• Job Aids
• Community
• Achieved a in Workday HCM Fundamentals covering the following:
• Core Concepts
• Navigation
• Organizations
• Staffing Models
• Compensation
• Hiring Workers
• Security
• Business Process Framework
• Additional Staffing Transactions
• Event Management
• Reporting
• Custom Fields
• Service
• Workday Mobile
• Integrations
• High Volume Events
• Workday Community
• Workday Documentation
• Adoption Kit
• Catalog
• Learning Management System
• Touchpoints
• Accreditation
• Deployment
• Shortcuts, Tips, and Tricks
• Configurations
• Activities, Labs, Knowledge Checks
• Bilingual in speaking, reading, and writing in English and Spanish to include international exposure
• Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint productivity tools, as well as Skype
• Ability to leverage productivity tools to prioritize, sort, and manage emails, tasks, calendars, and documents
• Problem solving, analytical, sagacity, organizational, leadership, relational, technical, functional, and empowerment

EXPERIENCE:

Confidential, Everett, Washington

Human Resources Consultant

Responsibilities:

• Recognized as an expert resource for project teams on utilization of Workday and ServiceNow
• Partnered with Human Resources teams, Operations teams, and project teams
• Learned and practiced the company’s mission, vision, values, business model, organizational chart, and industry
• Liaised and facilitated between groups to include business, functional, technical, users, and projects
• Analyzed the company’s business, functions, technology, systems, processes, data, information, and users
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Solutions included project teams, root cause analysis interventions, and processing content management
• Trained a project team on foundations, application, and best practices on utilization of Workday and ServiceNow
• Supported project team in providing technical support at temporary employee service centers across sites
• Supported project team in root cause analysis and delivering and sustaining interventions of Workday issues
• Supported project team in processing content management of knowledge articles on ServiceNow frontend interface
• Advised on realignment of supervisory organizations and creation of custom job profiles taken into consideration
• Advised on processing of Workday Inbox tasks on transactions initiated by users and routed for approval
• Tasks included approve, deny, send back, cancel, delete, delegate, reassign, skip, and edit
• Provided tier 1 and tier 2 technical support, and collaborated with tier 3 technical support teams when needed
• Used Workday process history and audit trail to troubleshoot
• Used ServiceNow to resolve high volumes of tickets or cases from users requesting technical support
• Used Skype for users to share desktop, communicate, and be provided with technical support remotely
• Used Microsoft SharePoint to share documents and collaborate team efforts on projects deploying systems
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools and Cisco Webex for teleconferencing
• Leveraged ServiceNow knowledge articles, Workday Job Aids, and Microsoft SharePoint documents for solutions

Confidential, Seattle, Washington

Senior Human Capital Management Service Partner

Responsibilities:

• Recognized as an expert resource for team members on utilization of Workday and ServiceNow
• Partnered with Integrated Service Center teams, administration teams of schools, and Human Resources teams
• Learned and practiced the university’s mission, vision, values, business model, organizational chart, and industry
• Liaised and facilitated between groups to include business, functional, technical, users, and projects
• Analyzed the university’s business, functions, technology, systems, processes, data, information, and users
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Solutions included coaching administrators, process mapping administrations, and enhancing technical support
• Supported development of programs on systems to include creation of job aids, slides, manuals, and more
• Performed coaching and process mapping sessions to administrators across 5 schools serving 4,000 employees
• Trained Human Resources as backend users and overall managers and employees as frontend users on system
• Worked at integrated service center and across 5 schools on campus as needed
• Processed high volumes of Workday Inbox tasks on transactions initiated by users and routed for approval
• Tasks included approve, deny, send back, cancel, delete, delegate, reassign, skip, edit, and switch primary job
• Provided tier 1 and tier 2 technical support, and collaborated with tier 3 technical support teams as needed
• Used Workday sandbox, proxy, process history, audit trail, cancel, rescind, and edit to troubleshoot
• Used ServiceNow to resolve high volumes of tickets or cases from users requesting technical support
• Used Skype for users to share desktop, communicate, and be provided with technical support remotely
• Used Microsoft SharePoint to share documents and collaborate team efforts on projects deploying systems
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools and Zoom for teleconferencing
• Leveraged ServiceNow knowledge articles, Workday Job Aids, and Microsoft SharePoint documents for solutions

Confidential, Everett, Washington

Human Resources Delivery Manager

Responsibilities:

• ed 3 times for work performed on supporting projects in deploying Workday
• Partnered as a member of the National Human Resources Change Network to support deployment of Workday
• Supported planning, architecting, configuring, prototyping, testing, and deploying, plus adopting and administrating
• Learned and practiced the mission, vision, values, business model, organizational chart, and industry of company
• Liaised and facilitated between groups including business, functional, technical, users, projects, and vendors
• Analyzed business, functions, technology, systems, processes, data, information, and users of company
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Supported project activities of deployment which included performing tasks and reporting on schedule within scope
• Supported process mapping of groups to include business, functional, technical, users, projects, and vendors
• Supported system configurations, data migration, data integration, data stabilization, and user acceptance testing
• Supported development of programs on systems to include creation of job aids, slides, manuals, and more
• Trained Human Resources as backend users and overall managers and employees as frontend users on system
• Processed high volumes of Workday Inbox tasks on transactions initiated by users and routed for approval
• Tasks included approve, deny, send back, cancel, delete, delegate, reassign, skip, edit, and switch primary job
• Provided tier 1 technical support, and collaborated with tier 2 and tier 3 technical support teams as needed
• Used Workday process history and audit trail to troubleshoot
• Used Skype for users to share desktop, communicate, and be provided with technical support remotely
• Used Microsoft SharePoint to share documents and collaborate team efforts on projects deploying systems
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools, and Cisco Webex for teleconferencing
• Leveraged Workday Job Aids and Microsoft SharePoint documents for solutions
• Worked onsite or remotely for sites in California and Washington

Confidential, Bronx, New York

Employee Relations Representative

Responsibilities:

• Recognized as an expert resource for team members on utilization of SAP SuccessFactors
• Partnered with Human Resources, Information Technology, and vendor teams to support deployment stages
• Stages: planning, architecting, configuring, prototyping, testing, and deploying, plus adopting and administrating
• Learned and practiced the company’s mission, vision, values, business model, organizational chart, and industry
• Liaised and facilitated between groups including business, functional, technical, users, projects, and vendors
• Analyzed the company’s business, functions, technology, systems, processes, data, information, and users
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Supported project activities of deployment which included performing tasks and reporting on schedule within scope
• Supported process mapping of groups to include business, functional, technical, users, projects, and vendors
• Supported system configurations, data migration, data integration, data stabilization, and user acceptance testing
• Supported development of programs on systems to include creation of job aids, slides, manuals, and more
• Trained Human Resources as backend users and overall managers and employees as frontend users on system
• Provided tier 1 technical support, and collaborated with tier 2 and tier 3 technical support teams as needed
• Used Skype for users to share desktop, communicate, and be provided with technical support remotely
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools, and Cisco Webex for teleconferencing
• Leveraged SAP SuccessFactors Job Aids for solutions
• Worked onsite or remotely for sites in New York and New Jersey

Confidential, Florham Park, New Jersey

Human Resources Generalist

Responsibilities:

• Recognized as an expert resource for team members on utilization of SuccessFactors
• Partnered with Human Resources teams and Operations teams nationwide
• Learned and practiced the company’s mission, vision, values, business model, organizational chart, and industry
• Liaised and facilitated between groups including business, functional, technical, users, projects, and vendors
• Analyzed the company’s business, functions, technology, systems, processes, data, information, and users
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Supported process mapping of groups to include business, functional, technical, users, projects, and vendors
• Supported development of programs on systems to include creation of job aids, slides, manuals, and more
• Trained Human Resources as backend users and overall managers and employees as frontend users on system
• Provided tier 1 technical support, and collaborated with tier 2 and tier 3 technical support teams as needed
• Used Skype for users to share desktop, communicate, and be provided with technical support remotely
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools, and Cisco Webex for teleconferencing
• Leveraged SuccessFactors Job Aids for solutions
• Worked onsite or remotely at company headquarters or branched sites located across the United States of America
• Sites in New Jersey, Michigan, Arkansas, Wisconsin, Minnesota, Idaho, and California

Confidential, Elmwood Park, New Jersey

Operations Analyst

Responsibilities:

• Partnered with Human Resources, Information Technology, and vendor teams to support deployment stages
• Stages: planning, architecting, configuring, prototyping, testing, and deploying, plus adopting and administrating
• Learned and practiced the company’s mission, vision, values, business model, organizational chart, and industry
• Liaised and facilitated between groups including business, functional, technical, users, projects, and vendors
• Analyzed the company’s business, functions, technology, systems, processes, data, information, and users
• Gathered requirements, defined problem statements, current states, and future states, and recommended solutions
• Led project activities of deployment which included performing tasks and reporting on schedule within scope
• Led process mapping of groups to include business, functional, technical, users, projects, and vendors
• Led system configurations, data migration, data integration, data stabilization, and user acceptance testing
• Led development of programs on systems to include creation of job aids, slides, manuals, and more
• Trained Human Resources as backend users and overall managers and employees as frontend users on system
• Processed high volumes of transactions initiated by users and routed for approval
• Provided tier 1 and tier 2 technical support, and collaborated with tier 3 technical support teams as needed
• Used ADP Enterprise HR process history, audit trail, cancel, rescind, and edit to troubleshoot
• Used Microsoft Outlook, Word, Excel, and PowerPoint as tools
• Leveraged ADP Enterprise HR Job Aids for solutions