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Ms Dynamics Ax Support Analyst/senior Technical Consultant Resume

SUMMARY:

  • More than 10 years hands - on experience in Microsoft Dynamics AX Solutions on functional design, configuration and customization.
  • 10 years hands-on experience in providing functional support in Accounts Receivable, Inventory Management, Account Payable, Human Resources, and Customer Relation Management
  • Intensive MS Dynamics AX troubleshooting and documentation.
  • Knowledge in MS Dynamics 4.0, MS Dynamics 2009, MS Dynamics 2012, D365 for Finance and Operations
  • Excellent in written and verbal communication
  • Received commendation from clients for quality and timely deliveries

AREA OF EXPERTISE:

  • Trade and Logistics
  • Human Resource Management
  • Vertical Solutions

TECHNICAL SKILLS:

  • TestLink
  • Redmine
  • Sharepoint
  • Visual Studio Test Manager
  • ServiceDesk
  • ServiceNow
  • PRTG

PROFESSIONAL SUMMARY:

Confidential

MS Dynamics AX Support Analyst/Senior Technical Consultant

Responsibilities:

  • Server health check
  • Creating scripts for crucial business processes
  • Setup monitoring tools for the servers
  • Investigate and troubleshoot system and server problems
  • Advise users with step by step processes
  • Deployment of CIs and Hotfixes
  • Advise customer organization on Dynamics AX usage and help minimize gaps between standard AX customer's business processes with creative configuration.
  • Prepare Business Process Discovery Documents.
  • Prepare functional specification for customizations required for Dynamics AX implementations.
  • Prepare User Manuals and Plans
  • Provide pre go live and post go live end user support.
  • Ensures project documents are complete and project is delivered successfully as per the plan.
  • Involvement in Pre-sales activity such as configuration and demos

Confidential

MS Dynamics AX Consultant

Responsibilities:

  • Work with system users to determine optimal business processes and system needs
  • Prepare Business Requirements Documents, detailing desired business processes and system functionality
  • Prepare design documents detailing the desired implementation of systems and processes
  • Present new designs to IT staff to ensure they are properly implemented
  • Assists in the preparation of test plans for ERP system
  • Authoring test design, business requirements and process documentation
  • Defining test cases and maintaining them throughout the development life cycle

Confidential

Quality Analyst/Business Analyst

Responsibilities:

  • Assists in the preparation of test plans for ERP system
  • Authoring test design, business requirements and process documentation
  • Defining test cases and maintaining them throughout the development life cycle
  • Assists with and support the development and maintenance of a clear and concise statistical and metric-based reporting of testing progress including reports and dashboards
  • Builds, maintains, and executes functional tests using automation tools
  • Reporting bugs discovered through manual testing or via analysis of automated test results
  • Work with system users to determine optimal business processes and system needs
  • Prepare Business Requirements Documents, detailing desired business processes and system functionality
  • Prepare design documents detailing the desired implementation of systems and processes
  • Present new designs to IT staff to ensure they are properly implemented
  • Assists in the preparation of test plans for ERP system
  • Train System users on the use of new systems and business processes
  • Create user profile and designate appropriate permission
  • Develop/modify system according to the needs of business users
  • Involved in Technical Specification review
  • Work with system users to determine optimal business processes and system needs
  • Prepare Business Requirements Documents, detailing desired business processes and system functionality
  • Assist in the preparation of User Guides and materials

Confidential

Business Solutions Specialist

Responsibilities:

  • Support and implement Microsoft Axapta software
  • Responsible in preparation of work instructions and business process documentations
  • Responsible in conducting to business users
  • Liaise closely with the Project Manager and end-users to ensure a successful implementation of the project.
  • Responsible in coordinating any issues that needs to be resolved
  • Conduct meetings as required to assist in smooth Project implementation
  • Review and assist with the development of project documents, reports etc.
  • System testing and provides user acceptance testing
  • Identify any potential problems or issues that may hinder the success of the Project and undertake measures to address these issues in a timely manner

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