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Servicenow Software Engineer Resume

PROFESSIONAL SUMMARY:

  • Having 5 years of experience in implementing Service Now and BMC remedy ITSM applications
  • Experience in working with Workflows, Import Sets, Updated Sets, schedule jobs, events, and triggers to manage business needs and created service catalogs and its workflows.
  • Worked on Service Now ITSM application such as Incident, Problem, Change, SLM and Service catalogs.
  • Experience in Service Now administration and support of the ITSM applications.
  • Worked on Integrating Service Now with other applications using REST and SOAP web services
  • Worked on Remedy ITSM application such as Incident, Problem, Change, SLM and SRM catalogs.
  • Worked on Remedy AR System workflows to customize BMC Remedy ITSM applications
  • Experience Remedy ITSM administration implementation and support.

SKILLS:

  • ServiceNow Adminstration
  • BMC Remedy AR System platform
  • BMC Remedy ITSM
  • SQL, Javs Script

PROFESSIONAL EXPERIENCE:

Confidential

ServiceNow Software Engineer

Responsibilities:

  • Worked with business analyst to create and modify Service Catalogs and Request Workflow Design and Configuration.
  • Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog in Service - Now.
  • Developing java scripts and configuring workflows to implement additional features, customizations and enable the process flow.
  • Investigating and resolving issues in production.
  • Integrating Incident application with third-party ticketing tool using SOAP web services.

Environment: ServiceNow

Confidential

ServiceNow Software Engineer

Responsibilities:

  • Implementation of different Service Catalog items using workflows and record producers.
  • Customizations using workflows, UI polies, UI actions, client scripts, business rules and script includes.
  • Supporting the steady state maintenance of Service Now ITSM applications.
  • Testing the customizations and service catalog items implemented by other team members.
  • Designed and Implemented Configuration Management Database using ServiceNow Discovery tool

Environment: ServiceNow, Microsoft Office365, Microsoft System Center Configuration Manager

Confidential

Remedy Developer

Responsibilities:

  • Configuration of foundation data.
  • Configuring service targets for Incident and Change modules.
  • Involved in Integration of BMC Remedy with HRMS tool.
  • Customization of Incident and Change modules.
  • Involved in AR Server performance tuning activities.
  • Configuring AOT, PDT and Service Request Definitions.
  • Support and maintenance of Remedy applications.

Environment: Windows, ITSM 7.6.03(IM, PM, CM, Asset/CMDB, SRM & SLM) & Oracle 11g.

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