ServiceNow Software Engineer Resume

PROFESSIONAL SUMMARY:

Having 5 years of experience in implementing Service Now and BMC remedy ITSM applications
Experience in working with Workflows, Import Sets, Updated Sets, schedule jobs, events, and triggers to manage business needs and created service catalogs and its workflows.
Worked on Service Now ITSM application such as Incident, Problem, Change, SLM and Service catalogs.
Experience in Service Now administration and support of the ITSM applications.
Worked on Integrating Service Now with other applications using REST and SOAP web services
Worked on Remedy ITSM application such as Incident, Problem, Change, SLM and SRM catalogs.
Worked on Remedy AR System workflows to customize BMC Remedy ITSM applications
Experience Remedy ITSM administration implementation and support.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

ServiceNow Software Engineer

Responsibilities:

Worked with business analyst to create and modify Service Catalogs and Request Workflow Design and Configuration.
Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Service Catalog in Service - Now.
Developing java scripts and configuring workflows to implement additional features, customizations and enable the process flow.
Investigating and resolving issues in production.
Integrating Incident application with third-party ticketing tool using SOAP web services.

Environment: ServiceNow

Confidential

ServiceNow Software Engineer

Responsibilities:

Implementation of different Service Catalog items using workflows and record producers.
Customizations using workflows, UI polies, UI actions, client scripts, business rules and script includes.
Supporting the steady state maintenance of Service Now ITSM applications.
Testing the customizations and service catalog items implemented by other team members.
Designed and Implemented Configuration Management Database using ServiceNow Discovery tool

Environment: ServiceNow, Microsoft Office365, Microsoft System Center Configuration Manager

Confidential

Remedy Developer

Responsibilities:

Environment: Windows, ITSM 7.6.03(IM, PM, CM, Asset/CMDB, SRM & SLM) & Oracle 11g.