Technical Support Engineer Resume Tinton Falls, New Jersey - Hire IT People

COMPUTER SKILLS

Skills: C#, SQL, IIS, Powershell, Tomcat, Python, Fiddler, WireShark, Commserve

Operating Systems: Windows Server HyperV, Azure, AWS, Linux, VMWare, XenServer

Tools: SharePoint, JIRA, ZenDesk Subversion, Excel/VBA Macros, Procmon, CRM, Office365

EXPERIENCE

Confidential, Tinton Falls, New Jersey

Technical Support Engineer

Responsibilities:

Provide technical support for Commvault software to enterprises globally.
Implement software installations and upgrades using automation scripts
Experience with MS Orchestrator to automate processes.
Work with clients to perform DR failover, data protection and recovery
Perform troubleshooting of technical issues related to Windows Firewalls, Network configurations, VPN, Windows Servers, IIS, Tomcat, SQL server using various technical tools.
Assist customers in configuring cloud infrastructure(AWS and Azure) to support Comvault platform.
Manage and maintain virtual machines running on VMware, Hyper - V and cloud platforms.
Develop Powershell tools to assist troubleshoot network and system issues.
Provide expert technical guidance to IT users within SLA levels.
Work with development team to identify bugs and provide customers with solutions.
Knowledge of Enterprise IT infrastructure and architecture
Provide excellent customer support experience to end users

Confidential, New York, New York

Production Systems Engineer

Responsibilities:

Provided Tier III Application Production Support for Dealaxis Financial platform to investment banks
Maintained enterprise level applications using ITIL methodology
Provided data analysis, business requirements to multiple teams
Worked with Active Directory, SSL Certificates to provide secure users authentication.
Onboarded new clients and provided software deployments and upgrades.
Worked with developers to help identify software issues by using various logs
Acted as Project manager to help oversee projects and manage projects on time
Worked with SQL and IIS to maintain web and database server integrity
Developed PowerShell tools to streamline the software upgrade and automate software deployments
Worked on other IT projects and development works as required
Strong sense of client ownership and a team player.

Confidential, Jersey City, New Jersey

Business System Analyst

Responsibilities:

Implemented, Designed and maintained Confidential electronic ratebook algorithms
Worked with Visual Studio to update insurance rating engine using C#.
Gathered business requirements from the lines and actuarial for application development
Analyzed various commercial lines insurance manuals and circulars.
Liaise between Actuarial, Lines and IT to produce the correct web base interface and presented it to business partners via PowerPoint and WebEx
Experienced with the entire software development lifecycle (SDLC)