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Technical Support Engineer Resume

Tinton Falls New, JerseY

COMPUTER SKILLS

Skills: C#, SQL, IIS, Powershell, Tomcat, Python, Fiddler, WireShark, Commserve

Operating Systems: Windows Server HyperV, Azure, AWS, Linux, VMWare, XenServer

Tools: SharePoint, JIRA, ZenDesk Subversion, Excel/VBA Macros, Procmon, CRM, Office365

EXPERIENCE

Confidential, Tinton Falls, New Jersey

Technical Support Engineer

Responsibilities:

  • Provide technical support for Commvault software to enterprises globally.
  • Implement software installations and upgrades using automation scripts
  • Experience with MS Orchestrator to automate processes.
  • Work with clients to perform DR failover, data protection and recovery
  • Perform troubleshooting of technical issues related to Windows Firewalls, Network configurations, VPN, Windows Servers, IIS, Tomcat, SQL server using various technical tools.
  • Assist customers in configuring cloud infrastructure(AWS and Azure) to support Comvault platform.
  • Manage and maintain virtual machines running on VMware, Hyper - V and cloud platforms.
  • Develop Powershell tools to assist troubleshoot network and system issues.
  • Provide expert technical guidance to IT users within SLA levels.
  • Work with development team to identify bugs and provide customers with solutions.
  • Knowledge of Enterprise IT infrastructure and architecture
  • Provide excellent customer support experience to end users

Confidential, New York, New York

Production Systems Engineer

Responsibilities:

  • Provided Tier III Application Production Support for Dealaxis Financial platform to investment banks
  • Maintained enterprise level applications using ITIL methodology
  • Provided data analysis, business requirements to multiple teams
  • Worked with Active Directory, SSL Certificates to provide secure users authentication.
  • Onboarded new clients and provided software deployments and upgrades.
  • Worked with developers to help identify software issues by using various logs
  • Acted as Project manager to help oversee projects and manage projects on time
  • Worked with SQL and IIS to maintain web and database server integrity
  • Developed PowerShell tools to streamline the software upgrade and automate software deployments
  • Worked on other IT projects and development works as required
  • Strong sense of client ownership and a team player.

Confidential, Jersey City, New Jersey

Business System Analyst

Responsibilities:

  • Implemented, Designed and maintained Confidential electronic ratebook algorithms
  • Worked with Visual Studio to update insurance rating engine using C#.
  • Gathered business requirements from the lines and actuarial for application development
  • Analyzed various commercial lines insurance manuals and circulars.
  • Liaise between Actuarial, Lines and IT to produce the correct web base interface and presented it to business partners via PowerPoint and WebEx
  • Experienced with the entire software development lifecycle (SDLC)

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