SUMMARY:

• 19+ years Corporate Accounting/Finance/Business Intelligence/Reporting/Dashboards
• 17 years Process Modeling (BPM)/Business Analysis
• 17+ years Functional Requirements Delineation and Documentation
• 17+ years Joint Application Development (JAD)
• 17+ years Interfaces (API ’ s / Web Services)
• 17+ years solid Leadership, Analytic, and Problem - solving skills
• 7+ years Agile / XP / RAD / Scrum (since 2005)
• 6+ years Product Management / New Product Development
• 6+ years Rough Order of Magnitude (ROM) and Level of Effort (LOE)
• 6+ years Project Management and blended Project Manager/Business Analyst
• 6+ years Systems Integration
• 6+ years implementations - COTS configuration vs customization
• 6+ years Business Readiness (since 2008)
• 2+ years SaaS / Cloud-based products

TECHNICAL SKILLS:

Tools: MS Office Suite (Word, Excel, PowerPoint, Access, Visio, Project), VersionOne, BluePrint, Jira, Confluence, Team Foundation Server, TogetherJ, iRise, HP Quality Center, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Consultant

Responsibilities:

• Produced first and second level Process Flow diagrams for all workstreams within each initiative.
• Wrote verbiage that defined and described each KPI.
• Started a framework to identify Common Data Model entities across potentially desperate applications that would lay the groundwork for shared data needed for enhanced Artificial Intelligence (AI) experiences.

Confidential, Peachtree Corners, GA

Project Manager / Business Analyst

Responsibilities:

• Facilitated Client meetings where requirements were delineated.
• Facilitated Vendor meetings to ensure the accuracy and quality of the end products.
• Performed User Acceptance Testing with Client.

Confidential, Atlanta, GA

Senior Business Analyst - IT PMO (Consultant)

Responsibilities:

• Participated in Charter and Business Case development for the Annual Operations Planning (AOP) of 2018 Carry Over and 2019 Net New projects.
• Created Functional Decomposition document and Cross Functional Process Flow diagram of SDLC for projects within Workforce Management program.
• Participated in meetings with Business to assign a Business Lead, Business Owner, and SME(s) for project functionality within the Functional Decomposition document.
• Reconciled Function and Process assignments for Business Leads, Business Owners, and SME’s to same on existing RFP-level Project Requirements and validated those existing (RFP-level) requirements with Business Leads. Delineated detailed Functional Requirements from existing RFP-level Business Requirements.
• Validated Business and Functional Requirements with the Business. Facilitated Requirements Document / Handoff process with third-party Development Consultants (Off-shore).
• Documented infrastructure (application servers, networking) for Solutions Architect.
• AOP Charter and Business Case documentation done using MS Excel.
• All Process Flow diagrams were done using Visio.
• Business and Functional Requirements documentation done in MS Excel.
• Functional Decomposition Document done using Visio.
• Infrastructure diagramming done in Visio.

Confidential, Atlanta, GA

Project Manager / Senior Business Analyst

Responsibilities:

• Project Managed the support and enhancement of Authentication functionality on Primerica’s Website, Mobile App, and Client Portal. Also participated on Executive Team to determine content and sequence of Authentication for Client Portal re-write.
• This was the highest priority project in the entire company.
• Lastly, wrote Stories with detailed Acceptance Criteria for re-write of ecommerce functionality on Primerica’s (Life Insurance and Securities) Agent Portal.
• Entered Stories into IBM Jazz app. Held daily Stand-ups and tracked Development and QA progress relative to Releases. Provided weekly Status Reporting to Senior Management.
• Researched best in class content, flow, and user experience for Authentication functionality. Created a paper version of all end to end flows of best in class apps and created a comparison document for all flows.
• Wrote Stories for Payment Center functionality and included detailed Acceptance Criteria to assist Development in ensuring Dev efforts were complete.

Confidential, Atlanta, GA

Senior Business Analyst / (Consultant)

Responsibilities:

• Performed Level 1 support for incident fulfillment tracking system - Ishop.
• Also started fulfilling Ishop Incidents in ServiceNow.
• Am also working with IT Directors to create methods and processes of a Showback mechanism within IT Services so VP can have all IT Services delineated in Service Now.
• This will enable all areas of the Confidential business to look up and order IT Services via ServiceNow and will provide monthly ServiceNow reporting on the demand and the costs associated with those IT Services.
• Was liaison to internal PMO Customer for Level 1 support of HP Project and Program Management (PPM) application.
• Also wrote requirements and managed backlog in HP Quality Center for PPM enhancements. Tracked SDLC progress of PPM enhancements via QC and reported to internal Customer on the status on weekly SDLC call.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Hired to manage the automation for creation and distribution of Private Keys for cable boxes.
• Project was cancelled my 3 rd day on the job. Was retained for Supply Chain Process Mapping of Quote to Cash and for validation of Supply Chain data.
• Using Business Process Modeling, delineated and documented Supply Chain Quote to Cast functionality.
• Tied summary Supply Chain Data back to detailed Supply Chain data and performed daily reporting of same.

Confidential, Atlanta, GA

Senior Business Analyst (Consultant)

Responsibilities:

• Performed Process Analysis of core Business Processes and sold-in cross-functional format for representation of new operational processes with and without system changes.
• Sold-in approach to documentation used for Business and Functional Requirements documentation, Business Readiness, and Enterprise-wide Training. Reviewed Process Flow documentation with Stakeholders for completeness and accuracy and obtained sign-offs.
• Using Business Process Modeling, delineated and documented functionality. Documented Business and Functional Requirements via User Stories (i.e. “Given, When, Then” format for Success Criteria), and sold in the Requirements to System Owners and Business Owners. Worked with Dev and QA to ensure accuracy and completeness of end products and performed UAT with Business Owners.

Confidential, Atlanta, GA

Senior Business Analyst (Consultant)

Responsibilities:

• Performed Analysis and delineated comprehensive requirements via Agile stories for enhancements to Freestyle dispensers, the migration of IBM Xtify Push Notifications application to Urban Airship, and the creation of a componetized SDK of Freestyle mobile app functionality that can be integrated within a Coke Partner’s mobile app. Also initiated the Global roll-out of the Confidential Mobile App and Web Site.
• Facilitated requirements gathering sessions. Using Business Process Modeling, delineated and documented functionality.
• Created Requirements Document format via User Stories with detailed Success Criteria, including API’s and sold in the Requirements Document to Marketing Business Owners.
• Collaborated with Dev and QA to ensure accuracy and completeness of end products and performed UAT with Business Owners.
• Wrote requirements for Google Analytics and Urban Airship tagging to ensure availability of relevant Business Intelligence data.

Confidential, Atlanta, GA

Project Manager / Business Analyst

Responsibilities:

• Also, managed ABS projects including re-write of core application onto a mobile platform.
• Lastly, stood up Program Management Office (PMO) for ABS in Krakow.
• Using Business Process Modeling, delineated, documented, and reported Knowledge Capture and Transition of 150+ processes from Legacy Staff to new CoE. Created KPI’s and Dashboard used in weekly and monthly reporting to Senior Management.
• Project Managed Business Analyst and Developer through a re-write of core ABS application including API’s. Brought Team up on a modified form of Agile.
• Defined and documented all processes and artifacts for entire SDLC.

Confidential, Atlanta, GA

Project Manager / Business Analyst (Consultant)

Responsibilities:

• Functional Decomposition, Process Mapping (BPM), and design-level Use Cases.
• Worked with Support Vendor, Development Vendor, and Corporate Architecture group to define support interactions, User Interfaces, integration into Support Vendor’s proprietary Support software and API’s to request and retrieve back-end Confidential data. Created KPI’s for measurement of Confidential support issues handled by Support Vendor and a Dashboard for monthly reporting the Support Vendor’s effectiveness relative to their Support efforts.
• Was later assigned to create support toolsets for all new Confidential digital products.

Confidential, Minneapolis, MN

Business Analyst (Consultant)

Responsibilities:

• Performed BA role related to Service Delivery of enterprise-level software focused on the insurance industry.
• Client roll-outs included 1000 ’ s of users and project budget in the millions of dollars.
• Documented functionality of Enterprise Software including: Functional Decomposition, Process Mapping (BPM), and design-level Use Cases.
• Artifacts were used to establish gaps between out-of-the box functionality and Customer needs, leading to the creation of SOW’s and project plans. Additionally, they were used for User Acceptance Testing test scripts and User training.

Confidential, Atlanta, GA

Project Manager/ Business Analyst

Responsibilities:

• Developed Templates for delineating high-level requirements that serve as the framework for the Statement of Work and the Requirements artifacts.
• Developed Templates for Requirements accumulation and communication to Client of enterprise-level functionality.
• Performed enterprise-level process modeling (BPM) related to how the newly-formed PSO would interact with the existing internal departments/functions.
• Wrote requirements documents for client engagements of enterprise-level SaaS deployments. This included API’s.
• Entered requirements into Team Foundation Server for Development and QA in Agile environment.

Confidential, Atlanta, GA

Project Manager/Lead Business Analyst

Responsibilities:

• Used JAD / interviewing techniques to elicit requirements needed to delineate, document, and process improve (BPM) PMO processes to enhance core application functionality.
• Wrote requirements documents for enhancements to core application.
• Wrote and garnered approval of Project Charters including cost analysis and functional requirements docs.
• Used SQL to extract and validate data.
• Managed projects through post-implementation support.

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Used JAD / interviewing techniques to delineate business processes (BPM) of Coca-Cola Bottlers globally and researched mobility strategy relative to those business events: devices, technologies, platforms, applications
• Bring Your Own Device (BYOD), Mobile Device Management (MDM) (including security, privacy, and file transfer), and components of a best-in-class mobility strategy.
• Created framework for Bottlers around the world to identify where they were on a “Low”, Medium” or “High” continuum relative to Technology, Market Penetration, and Resources (i.e. money and people) to determine the best mobility strategy for that Bottler.
• Crafted and presented findings to senior Bottler executives Confidential Coca-Cola Global Bottler Workshop.

Confidential, Atlanta, GA

Sr. Business Analyst (Consultant)

Responsibilities:

• Used JAD / interviewing techniques to elicit information to delineate and document complex process flows (BPM), use cases, and UI requirements for transaction focused web and mobile app based applications.
• Wrote requirements for Web services (API’s) required to communicate with Retail Partners, Vendor Partners and Credit Card Companies.
• Wrote Requirements for use of mobile devices Confidential Point of Sale transactions Confidential Retail Partners’ brick and mortar locations.
• Designed screens for mobile transactions.

Confidential, Atlanta, GA

Sr. Business Analyst (Consultant)

Responsibilities:

• Short Term project to organize High Level Functional Requirements for a project within a Program that had functional overlaps with other projects within and outside the Program.
• Identified partial and full overlaps and delineated the approach to coordinate Discovery efforts and ensure requirements were properly reflected in all related projects.

Confidential, Morresville, NC

Project Manager/Sr. Business Analyst (Consultant)

Responsibilities:

• Delineated and documented clients design approval process (BPM) including all internal reviews and client reviews to use as framework for ensuring approved design and requirements Confidential the end of each design iteration.
• Created template for requirements that enabled communication to client for documentation in their system
• Led design team sprint planning sessions. Participated with client in story creation including delineation of acceptance criteria and assisted in backlog management.
• Mapped requirements to stories and let many functionality-related discussions with client.

Confidential, Atlanta, GA

Sr. Business Analyst (Consultant)

Responsibilities:

• In an agile environment, analyzed 194 stories which represented system functionality for Texas as potential baseline functionality for Georgia.
• Using JAD techniques, worked with the business to further classify stories as not applicable, approved without modification, approved with modification, and need to completely re-write.
• Updated stories accordingly and updated agile management software called Target Process.
• Created new requirements template for user interface and functional spec. Exceeded documentation standards and finished assignment three weeks ahead of schedule.

Confidential, Atlanta, GA

Lead Business Analyst (Consultant)

Responsibilities:

• Created PowerPoint presentation of recommendations based on opportunities identified in the Coordination Matrix which resulted in Executive buy-in of process efficiencies and expedited time to market.