We provide IT Staff Augmentation Services!

Global Technical Lead And Sme/ Senior Sfdc Architect Resume

OBJECTIVE:

Global Technical Leader and Salesforce/Cloud Subject Matter Expert in a high - tech company responsible for applications development projects using my creativity, technical skills and team management skills to deliver projects on schedule and budget.

SUMMARY:

  • 15 years of experience in managing and developing the complete life cycle of IT projects and systems involving requirement analysis, design, development, prototyping and testing.
  • Exceptional depth and experience in Salesforce, Oracle Sales Cloud, Oracle Cloud CPQ, Heroku, Java/J2EE/Hibernate/Spring, FinacialForce, Steelbrick CPQ, CLM, ICERTIS, Oracle DB/PL-SQL, Javascript, AngularJS and Mobile Applications.
  • Worked as a Salesforce Architect and Subject Matter Expert (SME) for Salesforce Service Cloud implementation at Confidential .
  • Implemented the Billing and Subscription modules of Zuora at Confidential to manage their subscription model.
  • Worked with Apptus while working in the R & D group of Salesforce.
  • Integrated SFDC with DocuSign
  • Integrated with Apttus CLM Module.
  • Did an integration project involving Oracle Sales cloud, Salesforce, CPQ (Steelbrick) and Big Machines
  • Have done big Salesforce Service and Sales cloud implementation projects with multiple integration points.
  • Senior technical architect at Confidential working on the Confidential Pharmaceutical and Salesforce mobile applications.
  • Worked as a technical lead for Confidential on their Loan, Mortgage and Lending Application.
  • Worked with Confidential in the R & D team.
  • Worked with Oracle Corporation, on next generation Oracle 11i Fusion, Oracle Service Cloud (RightNow), workflow integration, and Oracle CRM products for 7 years.
  • Helped Oracle Apps get new customers through Workflow Integration.
  • The acceptance of the Workflow Integration solution as part of Oracle 11i Fusion initiative by the customer community has greatly increased sales of Oracle products.
  • Worked with Silicon valley mobile technology start-ups Mobio.net, Confidential , Confidential Inc. and Seven Networks.
  • Developed applications using J2EE technologies such as JSP, Servlets, Struts, EJB, Oracle Jdeveloper, Oracle 9iAS, Oracle Portal, WSO2 Oracle Enterprise Apps and Web Services.
  • Deep knowledge of Oracle 11ix CRM products.
  • Introduced Extreme Programming (XP) and JUnit testing methodologies in the team.
  • Excellent inter-personal and communication skills.

TECHNICAL EXPERIENCE:

Hardware: ES-9000, Confidential Compatible Pentium Systems

Operating Systems: Win 3.1/ 95/98/2000/ NT/XP, MVS/XA, MS-DOSUNIX, Linux.

Languages: Java, J2EE, Oracle PL/SQL, C, C++ASP,COBOL, PL1,JCL,CGI/PERL, Visual Basic, PASCAL, FORTRAN, Apex

Scripting Languages: HTML, DHTML, XML/XSL, JavaScript, VBScript

Databases: Oracle 10g/9i/8i/7i, MySql 4.1, DB2, Microsoft SQL Server 9.0, IMS DB, MS-ACCESS

Tools: & Utilities: JDBC 2.0, Jdeveloper, Oracle, Workflow 2.3,Oracle internal tools, JavaJDK1.2/1.4, JSDK 2.0, Eclipse 3.5, JUnit, Jbuilder 2.0Sync4j Tookit, Java Web Server 2.0,Apache Server, JBOSS, BPELWebSphere3.5, WebLogicPalm VII OS SimulatorCORBA, Servlets2.2, JSP1.1

Oracle Applications/Oracle E-Business Suite: R11iXML, XHTML, SOAP, WSDLUDDI, RUP, Salesforce, VisualForce, Eclipse, Zendesk, Zuora, JIRA, SharePoint 2010, Salesforce Service Cloud, FinancialForce

PROFESSIONAL EXPERIENCE:

Global Technical Lead and SME/ Senior SFDC Architect

Confidential

Environment: Salesforce Service Cloud, Zendesk, CPQ, Amazon AWS, Zuora, Dell Boomi, MSSQL, Oracle EBS, Oracle Sales Cloud, Oracle CPQ, ETL, Salesforce Community Cloud, Lightening.

Responsibilities:

  • Setting the vision for migration from Old Legacy Systems to Salesforce and FinacialForce integration. Talked to the CEO and VP of Engineering to set up the goals for the Salesforce and FinacialForce integration.
  • Talking to all the stakeholders from Accounts, Sales, Marketing, Invoicing, Shipping and Customer Support to track business processes to have the ability and means to quickly report, plan, forecast and communicate with the client. Analyzed the requirements and gaps in the implementation.
  • Architecting and Designing the seamless system integration between Salesforce, FinancialForce and Steelbrick CPQ.
  • Setting and following Integration best practices and optimizing the processes Having an seamless integration that spans the many processes and needs of the company. and have the separate sub-systems Salesforce, FinacialForce, Steelbrick CPQ, and SCM flow together creating a seamless workflow.
  • Leading the Salesforce Development effort and setting Salesforce implementation best practices for the development team to follow.
  • Discovering and resolving the issues, enhancements and pain-points in order of priority. There were some issues with Sales and Accounting which were blocking the daily processes. (There were failures on the integration between Salesforce and Steelbrick CPQ system. Revenue Recognition was causing errors)
  • Building the confidence in the product user and making the user experience seamless and time efficient.
  • Training FinancialForce Professional Services to create Project from either a Quote or a Sales Order.

Environment: Salesforce Sales Cloud, Salesforce Service Cloud, Zuora, Salesforce Communities, Eclipse 3.5, FinancialForce Accounting, FinancialForce Supply Chain Management, FinancialForce Professional Services, Oracle Cloud, Steelbrick CPQ, REST API Web Services, Force.com, Mulesoft, Salesforce APIs, Apex, Javascript, JQuery, Visualforce, Salesforce Workflow, SAP, Dell Boomi.

Confidential, San Francisco Jan 2016 - Dec 2016.

Global Technical Lead and SME/ Senior SFDC Architect

Responsibilities:

  • Worked with the Salesforce Business team to finalize requirements for Phase1 and signing of the SOW.
  • Architected the Solution Approach in Salesforce and Heroku.
  • Anchoring the project end-to-end, interacting with the Salesforce Business team, Onsite and Offshore team on a daily basis.
  • Recruiting and training of the development team in Java and Salesforce.
  • Managed the Onsite (San Francisco) and Offshore team (Bangalore, India) for the development of the Application.
  • Interacted with Salesforce Business team in daily scrum meetings.
  • Involved in the Development of the Application on Heroku.
  • Devising the QE and Testing plan for the Salesforce LEX Readiness application.
  • My inputs led to Phase 2 - developed the requirements for Phase2.
  • Setting up the QE standards and doing code review and knowledge transfer to the team for Phase 2 of the project.

Environment: Salesforce, Salesforce Service Cloud, Heroku, CLM, ICERTIS, Java/J2EE, Steelbrick CPQ, JSF, OAuth 2.0, Eclipse 3.5, Salesforce Lightning, JIRA 6,2, XML, XHTML, JavaScript, Angular.JS, Web Services SOAP. Force.com, Salesforce APIs, Apex, Javascript, JQuery, Visualforce, Salesforce Workflow.

Confidential, Denver, CO

Senior SFDC Architect/Technical Lead/SME

Responsibilities:

  • Discover, Plan and Analyze the Confidential existing subscription model.
  • Build the prototype for the subscription and accounts model and giving the demo to the customer.
  • Requirement gathering and finalizing the user stories with the business analysts.
  • Design the system and customizations in Salesforce. Plan for configurations.
  • Leading the detailed design effort.
  • Involved in recruiting and training the offshore development team.
  • Involved in the development and testing on Force.com environment. (Apex, Triggers, Workflows and configurations)
  • Managing the offshore development team and doing code review, knowledge transfer and maintaining the quality of the code.
  • Devising strategy for integration with, Salesforce LiveChat, Zuora and JIRA.
  • Doing the Data Migration from Zendesk, Recurly, existing Web Portal (Icepack), SharePoint to Salesforce.
  • Develop the functionality for Ticket Creation and Ticket Disposition.
  • Involved in testing the application in the UAT and maintaining the quality of the code. Doing Integration and System testing.
  • Working on a data migration plan and QA & production deployment plan. Rollover plan for systems like Zendesk so that we know how to move agents from Zendesk to SFDC based on the peak and non-peak contact hours.
  • Implemented integration on Confidential and Financialforce.com, also involved Financialforce.com application to support business processes.
  • Dealing with large data volumes of the order of million accounts.
  • Worked with Salesforce communities for Knowledge Base and FAQs.
  • Data import/export. Mapping external to Salesforce id.
  • Giving training to Live Agents and Salesforce users on report generation, subscription and account management for adopting the new application
  • Worked on the eCommerce aspect of the business.
  • Working with SFDC Objects like Opportunities, Opportunities Products, Appointments, etc.
  • Providing the production support the deployed application.

Environment: Salesforce, Salesforce Service Cloud, Data mapping, Apttus CLM Module, Eclipse 3.5, Zendesk, CPQ, Zuora (Zuora 360), Salesforce LiveChat, Salesforce Lightning, Salesforce Identity, SAML, OAuth, Salesforce CTI, Call center, SharePoint 2010, CSS, JIRA 6,2, Recurly 2.1, ETL, XML, XHTML, Data loader, JavaScript, Docusign, HTML5, Java, Web Services SOAP. Force.com, Salesforce APIs, Oracle 11i, Apex, Javascript, JQuery, Visualforce, Salesforce Workflow Designer, Salesforce Mobile Tool, Jitterbit, Javascript, Apex, Visualforce, Salesforce Workflow Designer, Salesforce Mobile

Confidential

Senior Oracle Architect/Technical Lead/SME

Responsibilities:

  • Review Integration Requirements
  • Review Process Flow (Opportunity - Quote - Order)
  • Review integration approach for Oracle Fusion Sales Cloud and Big Machine (bi-directional)
  • Review integration approach for JD Edwards to Oracle Sales Cloud (one-way - extract order header from JDE)
  • Finalize the approach based on Client's infrastructure support and Oracle best practice.
  • Doing data migration between these systems.
  • Worked on the eCommerce Integration with external systems on workflows.
  • I was also doing the maintenance work for the Big Machine CPQ.

Environment: Oracle, Oracle Sales Cloud, Oracle Fusion, Data loader, Oracle CRM, Oracle Financials, JD Edwards, Big Machines, CPQ, Oracle Service Cloud (RightNow), Steelbrick, Java/J2EE

Confidential, San Francisco, CA

Senior SFDC Architect

Responsibilities:

  • I am working on the business requirement document with the business analysts to finalize the SFA and Mobility application requirements.
  • Leading the design and architecture effort.
  • Understanding the business rules for the medical and pharmaceutical industry and defining these rules in the SFDC realm.
  • Involved in recruiting and mentoring the other team.
  • Developing triggers and custom objects using Apex and Force.
  • Integrating the SFA application with the other Confidential apps.
  • Involved in using the SFDC best practices and features from the current releases.
  • Data import/export. Mapping external to Salesforce id.
  • Doing R&D on SFDC Mobility features to use them in the most efficient way for the Confidential mobile application.
  • Working with the QE team on Unit, Integration Testing and System testing.

Environment: Salesforce, ETL, XML, XHTML, JavaScript, HTML5, CSS, Eclipse 3.5, Web Services. Force.com, Salesforce APIs, Web Services, Data Cleansing, Oracle 11i, Apex, VMForce, Javascript, JQuery, Visualforce, Salesforce Service Cloud, Salesforce Workflow Designer, Salesforce Mobile Salesforce Identity, SAML, OAuth, Tool, Salesforce customer portal, Financialforce, Apex, Visualforce, Salesforce Workflow Designer, Salesforce Mobile, Javascript

Confidential, San Francisco, CA

SFDC Technical Architect

Responsibilities:

  • Coordinating with the business analysts on requirements and Workflow rules for the application.
  • Leading the design and development effort in building the application.
  • Leading the effort in migrating from the Confidential I-Series to Salesforce application.
  • Understanding the complex financial rules in the various systems and developing these rules as workflows in the Salesforce Workflow Designer.
  • Mentoring team members on the Force.com platform.
  • Developing triggers and custom objects using Apex and Force.com for migrating the existing application to SFDC.
  • Involved in the Scrum planning meetings.
  • Advising the QE team on Unit and Integration Testing
  • Updating the upper management, Director of Eng. and VP on the progress of the project.

Environment: Salesforce, Java 1.6, J2EE, Oracle DB, Confidential iSeries, ETL, XML, XHTML, JavaScript, HTML, Swing, Eclipse 3.5, XPDL, BPMN, Jdeveloper 11i, Oracle BPM, Web Services, PL/SQL, XML, Force.com, Salesforce APIs, Web Services, JQuery, Oracle 11i, Apex, VMForce, Visualforce, Spring, Strurts, Hibernate, vCloud Director API, VMware, Salesforce Workflow Designer, Salesforce Service Cloud, Apex, Visualforce, Salesforce Workflow Designer, Salesforce Mobile, Javascript

Confidential, San Francisco, CA

Technical Lead Architect

Responsibilities:

  • Project planning using Scrum methodology
  • Leading the development effort on the Force.com platform using vCloud technology and Salesforce APIs.
  • Working with different teams on their automation strategy.
  • Talking to different teams like AppExchange, Chatter to devise a plan for their framework and design needs.
  • Experience using Apex and Force.com to create add-on applications that integrate into the main SFDC application.
  • Talking to the customers and analyzing the requirements to put into the sprint planning.
  • Mentoring the team members on technology, design and architecture.
  • Using the performance tools like JMeter for improving the performance of Salesforce sites.
  • Involved in the sprint planning for deliverables.
  • Talking to product managers and customers for requirement analysis.

Environment: Java 1.5, J2EE, Oracle 10g, XML, XHTML, JavaScript, HTML, Swing, Eclipse 3.5XPDL, BPMN, Jdeveloper 11i, Oracle BPM, Web Services, PL/SQL, XML, Force.com, Salesforce APIs, Web Services, Oracle 11i, Hundson, Apex, VMForce, Visualforce, Spring, Strurts, Hibernate, vCloud Director API, VMware

Confidential, Redwood Shores, CA

Development Manager

Responsibilities:

  • Prototyping and architecting the solution.
  • Leading the development team and hands on coding
  • Writing the high level design which conforms to workflow standards and transformation between them.
  • Coding the transformation between different workflow solutions and between XPDL and BPMN import/export.
  • Coordinating with other team members, who are working on other workflow transformations viz., Visio, BPA etc. for requirement and solution implementation.
  • Giving the demo to external customers for adopting the solution as a part of 11i Fusion and using their feedback to enhance the solution.
  • Developing a testing methodology so that transformation between various workflow standards and workflow products could be achieved.
  • Implementing development and testing standards using XP methodology.

Environment: Java 1.5, J2EE, Oracle 10g, XML, Oracle 11i/R12, XHTML, JavaScript, HTML, Eclipse 3.5, OLAP, PeopleSoft, Seibel, Oracle Apex, WSO2 Oracle Enterprise Apps. XPDL, BPMN, Jdeveloper 11i, XML, Oracle Toplink API, J2ME

Confidential, San Francisco, CA

Technical Lead

Responsibilities:

  • Leading the development teams at onsite and offshore.
  • Designed the requirement doc with customers and product managers.
  • Architected the server side system for managing content and publishing it to the client.
  • Involved in the development of the server side components and debugging.
  • Designed the DB platform for the mobile content management.
  • Coordinated with the offshore development teams working on the J2ME client side.
  • Used J2MEUnit testing framework similar to JUnit to write and run automated testscripts.
  • These testscripts were used to run before moving
  • Assisted the QA team in preparing test plans and testing.

Environment: Java 1.5, J2EE, MySql 4.1, DHTML, JBOSS 4.0.2, AJAX, Eclipse 3.1.2, JDK 1.4.2, EJB, Spring 1.0, YahooUI, JSON, Web Services, Ant, 1.6, WSDL, UML, UDDI, SOAP, WAP, WML, XML, XHTML, J2MEUnit, JUnit, JavaScript, HTML, Active Endpoints, BPEL, Linux, SVN.

Confidential, Santa Clara, CA

Technical Lead

Responsibilities:

  • Lead architect of MTA Application platform for PDAs/Pocket PCs
  • Built the prototype for the Medical device vertical and getting it approved by the customer.
  • Analyzed the Customer Requirement specification and designing the system.
  • Architected the MTA Application server platform.
  • Coordinated with the offshore team for development and intergration.
  • Assisted the QA team in preparing unit and integration test plans.

Environment: Java, J2EE, XML, XHTML, C, PL/SQL, SQL, Java - JDK 1.4, JUnit, JavaScript, Eclipse3.1, JUnit, HTML, WebLogic 8.1, Oracle 9i, Microsoft Pocket PC, Microsoft Smartphone 2003, Palm OS and Symbian-based phones, PDAs

Confidential, Redwood City, CA

System Analyst

Responsibilities:

  • Development of WAP/XHTML based applications with cellphones/PDAs/Pocket PCs
  • Solving bugs and maintaning the existing application on devices across 2.5 and 3G networks.
  • Dealing with BREW, J2ME, Microsoft Pocket PC, Microsoft Smartphone 2003, Palm OS and Symbian-based phones, PDAs or Internet browsers.
  • Client interaction on testing and deployment.
  • Coordination with other teams involved in the WAP/J2ME development

Tools: Used: Java, J2EE, XML, Eclipse 3.1, XHTML, CORBA, Palm OS emulators, PL/SQL, SQL, Java - jdk1.4, J2ME, RMI, JavaScript, HTML, Jdeveloper, Apache, Oracle 9i, Microsoft Pocket PC, Microsoft Smartphone 2003, Palm OS and Symbian-based phones, PDAs and Internet browsers.

Confidential, Redwood Shores, CA

Senior Application Engineer

Responsibilities:

  • Finalizing the Requirement Doc and designing the flow and class diagram
  • Development - Building the prototype using the Sync4j tool and writing the code thereafter.
  • Applying the Extreme Programming methodology to execute the project as this was a time-bound project.
  • Coordinating between the two teams regarding the requirement specification and coding of different modules. (Between the ATG team at Oracle HQ which wrote server side code and the Oracle Field Sales Team which wrote the client and middle Tier Code in India Development Center, Oracle.)
  • Writing the server side code for sync between the handheld devices and the calendar at the server
  • Development of core product technology components, solving customer bugs for Oracle 11i/10i releases.
  • Assisted large clients in initial implementation phase and upgrades.
  • Involved in integration of CRM E-Business Suite with other modules viz Marketing, Sales, Field
  • Service, Contract, Accounts and HR.

Environment: Java, J2EE, PL/SQL, SQL, Java - jdk1.1.8, JavaScript, HTML, Oracle Jdeveloper OA-framework, Jdeveloper, XML, Sync4j tool, Oracle iAS, Oracle internal tools. Intellisync Toolkit by Pumatech.

Hire Now