PROFILE:

Driven, process - oriented, and analytical technical IT leader with more than 15 years of experience working in complex, multi-disciplinary IT projects. Specialties include IT project management, IT infrastructure, Cloud platform, Cloud services, product management, software application system, SaaS operations, customer service, technical support, and vendor management. Recognized for strong interpersonal communication skills and ability to blend high-level concepts with technical details to deliver new technologies and tangible results.

AREAS OF EXPERTISE:

• Project Management Product Management IT Management IT Infrastructure
• DevOps Software Development SaaS Operations Customer Service
• Data Center Operations AWS/Azure Cloud Cloud Services Vendor Management
• Network and Connectivity Database Management Computer Hardware MS Suite and G Suite

TECHNICAL SKILLS:

Windows, Windows Server, MS Office Suite (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Team), Access, Office 365, Active directory (AD), MS SQL server, MySQL database, Visio, LucidChart, Google Suite (Gmail, Drive, Docs, Sheets, Slides, Keep, Forms, Hangouts, Calendar, Currents), Acrobat PDF, Skype, Slack, Adobe Creative Cloud, JIRA, Confluence, Zendesk, Zoho CRM, Mac iOS, Linux, CentOS, Microsoft Remote Desktop, Teamviewer, LogMeIn, network firewall, network router, network switch, access point, network printer, network scanner, WiFi, TCP/IP, DHCP, DNS, CDN, VPN, VLANs, antivirus, anti-malware, anti-DDOS, Dell server hardware, desktop/workstation/laptop hardware, AWS Cloud, Microsoft Azure Cloud, VOIP, Video conferencing system, RingCentral, Zoom, WebEx, Virtualization, VMWare.

EXPERIENCE:

Director of Trading Operations

Confidential, Redwood Shores, CA

Responsibilities:

• Lead product operations group for SaaS FX trading production providing 24x5 tier-2 technical support and customer service for international clients across North America and APAC
• Partner with executives and stakeholders to identify and execute corporate goals and technical strategies
• Design and manage IT infrastructure for global production data centers; oversee production support and network teams supporting three complex networks and 80+ servers
• Engage analytical and problem-solving skills to spearhead deployment, upgrades, maintenance, and troubleshooting initiatives for multi-faceted large-scale front-end and back-end applications
• Leverage relationship-building and interpersonal communication skills to effectively collaborate cross-functionally with engineering, product, and client service teams
• Leverage program management expertise to drive complex, end-to-end project lifecycle initiatives; manage project schedules, assess risks and communicate status to key stakeholders
• Guide software product development process from inception through development, testing, go-to-market activities, product launches, and post-implementation maintenance
• Manage team of eight; mentors, coaches, and guides performance management
• Launched SaaS production at three data centers in the US and Asia; centers now routinely process more than 5 MM+ tickets per month and $13 B per day in volume for more than 10k+ professional traders
• Co-managed development of complex trading application in an Agile environment; achieved full cycle product creation from concept to launch in just 12 months

Program Manager

Confidential, Redwood Shores, CA

Responsibilities:

• Oversaw SaaS trading production operations for international clients across the US, Asia, and Australia; managed deployments, upgrades, maintenance, and troubleshooting for front and back-end applications
• Directed product management initiatives for front-end high-performance, low latency real-time streaming professional FX trading application
• Owned full program lifecycle from concept through product launch and technical support; defined timelines, deliverables, and key performance indicators, managed budgets and monitored progress
• Managed local office’s IT infrastructure including ISP, network, servers, desktops, VOIP, software applications and cloud services
• Interfaced with cross-functional teams and external stakeholders to drive progress and communicate regular updates
• Developed IT infrastructure for domestic and international production data centers, consisting of 80+ Windows and Linux servers, cross-connectivity with 10+ liquidity providers, data storage, and operation supporting software