ServiceNow Administrator/Developer - Technical Lead Resume - Hire IT People

PROFESSIONAL SUMMARY:

IT professional and Software Developer with more than 5 years of Total IT experience.
I have administrated and developed in ServiceNow for more than 4 years, creating new functionalities (enhancements), fixing issues or defects, adding and removing tools for the users and improving innovations.
4+ years of IT experience that includes Application Design, Data Modeling, Designing, Coding, Development, Testing and implementation with Java in Business environments.
Expert knowledge in ServiceNow Application.
Web - based developer skills.
Good knowledge in SAP environment.
Good Knowledge in Mechatronics.
Able to work under pressure
Good team player
Good communication skills

TECHNICAL SKILLS:

Programming Languages: Java, JavaScript, HTML, XML, SQL, Oracle, SAP ABAP

Web technologies: HTML

Databases: Oracle, MySQL

Framework: ServiceNow

IDE: Eclipse, NetBeans

Scripting Languages: HTML, JavaScript

Operating Systems: Windows XP, Vista, 7

Other Tools: SAP FICO, PLC s and Microcontrollers.

PROFESSIONAL EXPERIENCE:

ServiceNow Administrator/Developer - Technical Lead

Confidential, San Francisco

Responsibilities:

ServiceNow Administrator/Developer - Technical Lead

Confidential, New Jersey

Responsibilities:

Design and Develop: Creation of new functionalities and demos.
Administration and Support: Configuration of the environment for the requirements. Example: Creation of forms, tables, Security rules (ACL), etc.
Coordination: Interacting with the client directly.
Providing new ideas to improve performance and functionalities.
User Guides, Test Cases, Best Practices, etc.
Change Management
Incident Management
Problem Management
Catalog Items
Knowledge
Record Producer
Others
Workflows, Notifications, Schedule Jobs.
Business Rules, UI Policies, UI Actions, Client Scripts.
UI Pages, Macros.
Access Control Rules, Roles, Users, Groups.
Imports Sets, Transform Maps.
Others

ServiceNow Administrator/Developer

Confidential

Responsibilities:

Design and Develop: Creation of new functionalities and fixing issues or defects.
Administration and Support: Configuration of the environment for the requirements. Example: Creation of forms, tables, Security rules (ACL), etc.
Innovation: Providing new ideas to improve performance and functionalities.
Documentation: User Guides, Test Cases, Best practices, etc.
Change Management
Incident Management
Problem Management
Catalog Items
Knowledge
Record Producer
Others
Workflows, Notifications, Schedule Jobs.
Business Rules, UI Policies, UI Actions, Client Scripts.
UI Pages, Macros.
Access Control Rules, Roles, Users, Groups.
Imports Sets, Transform Maps.
Others
Monitoring Jobs
Resolve Incidents
Create programs for schedule jobs
Debug Programs
Jobs, Functions, Variants.
Reports, ALVs, Idocs, Directory
FICO
Transactions: sm37, sm36, se18, se80, al11, se16, fs00, fb03, fbl3n, ox02, etc.