Salesforce Administrator Resume Fremont, CA - Hire IT People

PROFILE SUMMARY:

10 X SFDC certified sales & marketing automation professional with 10+ years of experience in Finance & IT which includes 3+ years as a Salesforce Administrator.
Proficient in troubleshooting Salesforce, gathering requirements, configuring Salesforce applications, Objects and working with a variety of Apps to improve adoption ad user experience.
Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Task Configuration, Analytics Reporting, User Acceptance Testing, End User Development & Delivery and System Testing.
Adaptive Person with proven excellent customer management skills.

TECHNICAL KNOWLEDGE:

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, Fremont, CA

Responsibilities:

Proactively engaging Man power planning on regional requirements, issues and suggestions in relation to the SFDC environment.
Analyzing Field Service Engineers’ skillset and capabilities to fulfill Region’s demands via Salesforce.com Platform.
Working with various Salesforce.com objects such as Accounts, Contacts, Opportunities, Campaigns based on business needs.
Creating different Record Types, Formula fields, Workflow rules and Sharing rules depending upon the requirements.
Experienced in Sales cloud and Marketing cloud applications, Automation of potential resources and Campaign Mangement.
Creating and configuring Gap - list Dashboards and delivering high quality and timely reports to demonstrate milestone s.

Salesforce Administrator

Confidential, Mountain View, CA

Responsibilities:

Involved with BA in analyzing the specifications provided by the client.
Worked closely with several end clients on post-implementation support projects and additional customization.
Preformed in Configuration and Design of Service Cloud, built case teams and case management model and design support process using force.com.
Hand on experience in maintaining and customizing service cloud application and built entitlement progresses
Managed the transition from Marketing Cloud, Sales Cloud to Service Cloud to keep track of sales progress and case status for the clients.
Supported web-to-case process, email-to-case processes.

Business Analyst

Confidential, Fremont, CA

Responsibilities:

Gathered business requirements from end clients and stakeholders, translated the requirements to actionable tasks for the development team.
Managed role as liaison for cross functional teams communicating between business, management, and IT to assure proper development for all projects.
Managed project goals and s to assure deadlines using JIRA.
Managed Agile project management process assuring all cross functional teams are aligned.

Financial Data Analyst

Confidential, Sunnyvale, CA

Responsibilities:

Created charts, graphs, and pivot tables in Hyperion and Excel to represent lead management data to show return on investment (ROI) for the vice president and senior vice president
Reviewed Marketing Communications annual budget.
Improved number of hot leads from one hundred to over three hundred by increasing lead sources from two sources to eight including leads from workshops and technology conventions.
Managed IT Team in India to assure timely entry of leads in the Customer Relationship Management System.