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Salesforce Administrator Resume

Fremont, CA

PROFILE SUMMARY:

  • 10 X SFDC certified sales & marketing automation professional with 10+ years of experience in Finance & IT which includes 3+ years as a Salesforce Administrator.
  • Proficient in troubleshooting Salesforce, gathering requirements, configuring Salesforce applications, Objects and working with a variety of Apps to improve adoption ad user experience.
  • Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Task Configuration, Analytics Reporting, User Acceptance Testing, End User Development & Delivery and System Testing.
  • Adaptive Person with proven excellent customer management skills.

TECHNICAL KNOWLEDGE:

  • MS Office Suite
  • Salesforce CRM
  • Mac OS
  • JIRA
  • SharePoint
  • SaaS
  • NetSuite
  • SAP
  • Qlik Sense
  • Field Service Ligntning
  • Business Intelligence
  • SDLC (Software Development Life Cycle)

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential, Fremont, CA

Responsibilities:

  • Proactively engaging Man power planning on regional requirements, issues and suggestions in relation to the SFDC environment.
  • Analyzing Field Service Engineers’ skillset and capabilities to fulfill Region’s demands via Salesforce.com Platform.
  • Working with various Salesforce.com objects such as Accounts, Contacts, Opportunities, Campaigns based on business needs.
  • Creating different Record Types, Formula fields, Workflow rules and Sharing rules depending upon the requirements.
  • Experienced in Sales cloud and Marketing cloud applications, Automation of potential resources and Campaign Mangement.
  • Creating and configuring Gap - list Dashboards and delivering high quality and timely reports to demonstrate milestone s.

Salesforce Administrator

Confidential, Mountain View, CA

Responsibilities:

  • Involved with BA in analyzing the specifications provided by the client.
  • Worked closely with several end clients on post-implementation support projects and additional customization.
  • Preformed in Configuration and Design of Service Cloud, built case teams and case management model and design support process using force.com.
  • Hand on experience in maintaining and customizing service cloud application and built entitlement progresses
  • Managed the transition from Marketing Cloud, Sales Cloud to Service Cloud to keep track of sales progress and case status for the clients.
  • Supported web-to-case process, email-to-case processes.

Business Analyst

Confidential, Fremont, CA

Responsibilities:

  • Gathered business requirements from end clients and stakeholders, translated the requirements to actionable tasks for the development team.
  • Managed role as liaison for cross functional teams communicating between business, management, and IT to assure proper development for all projects.
  • Managed project goals and s to assure deadlines using JIRA.
  • Managed Agile project management process assuring all cross functional teams are aligned.

Financial Data Analyst

Confidential, Sunnyvale, CA

Responsibilities:

  • Created charts, graphs, and pivot tables in Hyperion and Excel to represent lead management data to show return on investment (ROI) for the vice president and senior vice president
  • Reviewed Marketing Communications annual budget.
  • Improved number of hot leads from one hundred to over three hundred by increasing lead sources from two sources to eight including leads from workshops and technology conventions.
  • Managed IT Team in India to assure timely entry of leads in the Customer Relationship Management System.

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