PROFESSIONAL SUMMARY:

• 8+ years of overall professional IT experience with 5 years of ample experience in Salesforce CRM and 3 years as a SAP Business Objects developer.
• Salesforce Certified Advanced Administrator and earned 54 Badges,60500 points in Salesforce Trailhead.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience in working on Sales Cloud as well as Service Cloud and Cloud integrations.
• Customized page layouts, search layouts, custom links, related lists and other components as per the business needs.
• Lightning experience on Reports, Dashboards and Visual force.
• Upgraded some objects from Salesforce Classic to Lightning to develop better interaction of pages.
• Worked extensively on various salesforce.com standard objects like accounts, contacts, opportunities, products, price books, contracts, cases, leads, campaigns, reports and dashboards.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Used Salesforce Explorer to select data and to test in SOQL and search in SOSL.
• Good experience in working with Force.com Plug-in for writing business logic In Apex programming language.
• Experience working with Apex classes, Triggers, Controllers &; Controller Extensions, Components, Test Methods, Application Design and Development on Multi tenant Force.com platform.
• Integrated Salesforce with external applications using Force.com APIs (SOAP and REST) and developed Salesforce.
• Expertise in diversified Sales domain like Configure - Price-Quote, Contract Management, Revenue Management & Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Worked extensively on Oracle CPQ Cloud (BigMachines) Configuration, Commerce, Integration, Document Engine, BML and BMQL.
• Implemented Quote-to-Cash solution using APTTUS CPQ, Depth understanding of the APPTUSCPQ, APTTUS CLM data model and functionality.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Knowledge in data extension, query, Marketing cloud pages, Campaign management, email studio, automation studio, Journey Builder etc.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools& Integration Tools: Force.com Excel connector, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production), Workbench.

Reporting Tools: SAP BusinessObjects Business Intelligence 4.X, SAP Web Intelligence, Web Intelligence Rich Client, Universe Designer Tool (Designer), Information Design Tool, SAP BusinessObjects Dashboards.

Database: Oracle 10g/9i/8i, Teradata R12/R13, Microsoft SQL Server 2005/2000, MicrosoftOffice Access

Web Technologies: SOAP, REST, Apache 2.2, HTML, Web Services.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email and alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts,Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created and customized page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Wrote SOQL, SOSL considering the governor limits.
• Configured user Roles, Profiles, sharing settings, organization wide defaults.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Created various Reports, Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.

Confidential

Salesforce Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Built relationships across multiple technology, operations, services, sales, program and product teams to accomplish end goal.
• Worked extensively in customization of Sales Cloud by embedding Visual force pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created workflows for automated lead routing, lead escalation and email alert. Created sharing settings and gave field accessibility.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Integrated the Web Services for extracting the data from external systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential

Salesforce Administrator

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and also Outbound Messages to manage the Workflows & Approvals.
• Created new custom objects, custom fields, custom tabs, custom reports.
• Setup a FLS (Field-level security) to all the users based on their role hierarchy and profiles.
• Documented all the user requirements, analysis, design and maintained those documents for developer references.
• Migrated data for telecommunications project from legacy system to Salesforce, developed an apex class to track the duplicate data transferred from the external system.
• Worked with QA team to resolve the bug fixes as part of UAT sessions.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used to have a regular scrum meeting between Business analyst (BA) and Developer team to discuss the new business requirements and develop those requirements in that sprint as part of Agile methodology.
• Designed, built and configured Salesforce application to meet the business process and application requirements.
• Gained Experience in Salesforce domain’s Sales Cloud, Service Cloud, and Community cloud.
• Drove key stakeholder sessions throughout the design and build as part of CRP (Conference room pilot) methodology, and Additional high-visibility decision making sessions.
• Managed the minor releases, bug fixes as part of User Acceptance Testing (UAT).
• Documented technical design documents (TDD) and functional design documents (FDD) for various projects to help development and functional teams understand the business requirements.
• Managed multiple off-shore teams during the entire life cycle of a project.
• Developed web services using SOAP/WSDL to integrate Salesforce to receive data from external systems. Created a batch process to constantly receive data Confidential regular intervals based on the user requirements.
• Experienced in deploying changes from Sandbox to multiple environments (UAT, Test, Production) using Changes Sets, IDEs (Eclipse and Welkin suite), and Workbench.

Confidential

SAP Business Objects Developer

Responsibilities:

• Gathered, analyzed and documented business requirements, clarify business rules and data design requirements, functional requirements and data specifications for Business Objects Reports and Dashboards.
• Interacting with the business users to finalize the BRS and get user sign off on it.
• Preparing the system requirement specification document (SRS) based on BRS and user inputs.
• Build the new universes as per the user requirements on top of BEx queries by defining the universe connections.
• Created complex Web Intelligence reports by linking objects from different data providers and using Merge Dimension Option.
• Developed critical reports like Cross Tab, drill down, Slice and Dice, master/detail by using Web Intelligence Reports. Extensively used Calculations, Variables, Sections, Breaks, Sorts and Alerter for creating Web Intelligence reports.
• Worked closely with the BW team to load the data into the BW system from ECC and other data sources.
• Created Webi reports using BICS connections on top of BEx queries.
• Developed linked WebI reports (hyper-linking) by extensively using OpenDocument function.
• Created interactive Dashboards to for different KPIs via the Web Service connections like BI Web Services, QaaWS by using BO Dashboards (Xcelsius).
• Created audit reports using Activity universe to keep track of users usage on reports BO Components to analyze the peak usage hours and critical dashboards.
• Responsible for knowledge transfesr, training sessions with end users to teach them the basic fundamentals to work on Reports.
• Prepared Test Cases and Test Scripts for Unit Testing.
• Involved in Unit testing, System testing and User Acceptance Test (Dashboards and Reports) throughout migration process.

Confidential

Business Objects Developer

Responsibilities:

• Interacted with Business Analysts, Business Users and Project Manager for gathering business requirements, Functional Requirements and Data Specifications and prepared technical detail design documentation for reporting system.
• Migrated Business Objects6.5reports to Business Objects Enterprise XI R2 SP2.
• Used Import wizard to import existing User accounts, Groups, Categories, Universes, Reports, Connections and Universe restrictions to BO XI R2 SP2environment.
• End-To-End testing of Post Migration reports.
• Security testing of Users, Groups and Universes to verify the behavior in Source (Business Objects 6.5.1) and Target (Business Objects XI R2 SP2) environment.
• Trouble shooting and resolving issue arises due to Migration.
• Involved in the Post Migration Support.
• Adding /Enhancing the security levels as per the user requests:
• Changing the object security levels
• Giving the additional rights to the existing users
• Changing the row level security
• Managing Application Level rights
• Managing Folder Level rights
• Managing the Schedule rights
• Creating the Profiles and Publications in Business Objects XI R2 SP2
• Categorized the users such as Power users, Moderate Users, normal users and identified their roles and usage with Web Intelligence and Desktop Intelligence reports.
• Demonstrated the BO XI R2 product features and limitations to all the end users.
• Created Dev and Test and Prod environments as per the best practices.
• Implemented Single Sign-on & Security Layer with Row Level Restrictions.
• Defined Users, Groups, Categories & Connections with Central Management Console and scheduling the reports using Business Objects Enterprise.
• Published Reports in Business Objects Enterprise via Publishing Wizard and Business Objects Management Console.
• Applied Microsoft Patches for Business Objects XI R2 for registered bugs and convert Business requirements into technical specifications.
• Worked on Trouble Shooting of different database connectivity and performance tuning.