Change Management Analyst Resume

SUMMARY

Effectual leader with a proven ability to meet or exceed directives. Able to foresee upcoming challenges and influence stakeholders. Dedicated to success. Proven track record for fast adaptations in new situations. Oftentimes, selected and trusted to solve client relationship issues.

AREAS OF EXPERTISE

Change Management
Process Management
Managing Suppliers
ITIL Processes

PROFESSIONAL EXPERIENCE

Confidential, Warren, MI

Change Management Analyst

Responsibilities:

Enabled leadership to make more informed corporate decisions by creating and distributing reporting metrics.
Improved the growth and development of executives through coaching of corporate processes.
Shortened the approval timeline from 7 days to 2 days through development of a new change management process.
Ensured successful development and deployment of change management processes for the Opel/Vauxhall divestiture, by mentoring European counterparts.

Business Analyst

Confidential

Responsibilities:

Worked with business teams to write and document requirements for 200+ change requests.
Issued and tracked to completion, 85 change requests, 100+ incidents, and regulatory components for the Recall applications
Issued and tracked to completion, 120 change requests for the Global Warranty application.

Business Analyst - Service Engineering

Confidential

Responsibilities:

Lead the adoption of corporate processes for vendor accountability by working directly with the business teams.
Increased adherence to, and confidence in the processes by 60%.

Analyst - Retail Inventory Management (RIM)

Confidential

Responsibilities:

Enabled 10 million dollars of revenue daily by providing oversight to the RIM (Retail Inventory Management) system.
Reduced the number of incidents year over year through active pursuit of process and system enhancements.
Implemented a comprehensive tracking tool for enhancements and sustain requests.

Analyst - Electronic Parts Information Center (EPIC)

Confidential

Responsibilities:

Provided 'hands on' training to 100 aftermarket locations across the United States.
Provided User Acceptance Testing for 20 code releases, yearly.

Confidential

Analyst - Sales Reporting System

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