SUMMARY

• 6+ years of hands on experience in IT and Business Management
• Agile and PMI project management
• Proven experience in managing multi - million budgets.
• Strong leadership and organization skills
• Excellent communication, and resolution skills
• Broad vendor management experience.
• Planning and Strategy competency to meet and align with business initiatives
• Effective business strategy and tactical initiatives.
• Leading internal and offshore project teams in different facets of IT
• Proven track record in bringing new technologies and Infrastructure implementations

TECHNICAL SKILLS

• Platform Technologies Oracle e-Business suite v11.5 and v12.1
• Oracle 9i
• 11g databases
• Oracle OSN and XML SalesLogix
• CRM v7.3
• HighJump Supply Chain Management software
• StreamServe (OpenText) Document control v3.0 v5.0
• JIRA Server v6x
• ManageEngine AD Manager
• BambooHR
• Server Technologies Nutanix 1065 G4
• SX-1065 G5
• Acropolis
• Dell PowerEdge
• SuperMicro
• VMware ESX
• ESXi and vSphere 4.0
• 5.0
• 6.0
• HP Blade and C7000 Enclosures
• MS-SQL 2000-12
• EMC SAN Clariion CX3- 10
• VNX5300 and Avamar
• MS Server 2003-2012
• Filemaker Server v12
• Network Technologies AeroHive Manager and AP250
• PRTG
• Cisco Catalyst 6500 and 4500 series
• Cisco 29xx and 35xx series switches
• Cisco CCM v3.0
• 4.0
• Avaya PBX
• Cisco VOIP 79xx
• SPA514 desk and 7926G wireless handsets.
• Client Technologies Google Apps
• Slack
• Okta
• JAMF Casper
• Mac OS X
• Win 10 Pro
• Cisco AnyConnect
• Fortinet VPN
• Zoom
• Skype for Business
• Lifesize
• Polycom and Tandberg
• Cisco Jabber
• WebEx and InterCall
• Box.com
• PagerDuty
• DocuSign
• RighSignature
• Sophos Cloud and Endpoint security
• FileVault v2
• BitLocker
• McAfee ePO v7 End Point Encryption and Symantec End Point Protection v11 and v12.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Sr. Global IT Manager

Responsibilities:

• Managed departmental budget of 2.3m, with total company revenue of $100+ m
• Developed and established IT infrastructure globally.
• Responsible for all aspects of IT and telecommunications corporate wide.
• Direct supervision and management of global team.
• Responsible for 500+ hosts, mix of Confidential Mac OS X, iOS and Windows Pro 7 and 10.
• Successfully re-vamped service desk by KPIs, consistently received 86-93% satisfaction.
• Implement IT on boarding and off boarding process, improving employee confidence.
• Introduced cost benefit solutions for collaborative tools and identity management systems.
• Restructured and developed IT and Operations procurement process.
• Successfully implemented multiple large scale projects, from cradle to grave.
• Established international procurement with Confidential, CDW and Insight for all IT products.

Confidential, Newark, CA

Director of IT, Global Service Desk

Responsibilities:

• Managed departmental budget 6.8m, with total company revenue of $300+ m
• Direct supervision and management of Global team of 24,
• Lead Service Desk services 24/7, which included infrastructure support and design globally.
• Responsible for 1700+ hosts, Mac, Windows client facing computing endpoints.
• Successfully re-vamped service desk by KPIs
• Implement ITIL processes and framework.
• Streamline and re-engineer IT, Help Desk and automate processes where appropriate.
• Negotiated carrier contracts for total wireless spend of 450k, reduced costs.
• Migration of Confidential devices to smartphones
• Planning and rollout of enterprise collaboration tools
• Managed and directed migration of Network and Datacenter infrastructure.
• Implementation of policies and procedures, daily active controls and monitoring.
• Managed IT audits to compliance, implemented segregation of duties corporate wide.
• Instrumental in ISO 27000, SOX, SSAE16, and SAS70 compliance and security audits.

Confidential Oakland, CA

IT Manager

Responsibilities:

• Managed departmental budget, with total company revenue of $110m
• Direct supervision and management of team of 14, not including offshore resources
• Streamline and re-engineer the IT, Help Desk and automate processes where appropriate.
• Planning and Process mapping for Oracle to SAP migration
• B2B Integration cXML, EDI mapping
• Supply Chain management integration with Fedex and UPS
• Managed and directed migration of Network and Datacenter infrastructure.
• SalesLogix CRM, MS SQL server and client implementations.
• SOX 404, implementation of policies and procedures, daily active controls and monitoring.
• Managed IT audits to meet SOX policy compliance, implemented segregation of duties corporate wide.
• Build relations with other managers in lieu of past experiences with IT department.
• Deployment corporate wide of Smartphone devices and Confidential Enterprise Server,
• Implemented VMware vSphere 4.0, and 5.1, Cisco switches, routers, EMC SANs and HP c7000 enclosures and blade servers for robust and cost affective Application and Network infrastructure
• Responsible for 500 + hosts including Avaya PBX infrastructure
• Lean Manufacturing and Kaizen methodology

Confidential, San Francisco, CA

Infrastructure Manager

Responsibilities:

• Managed and lead a team of nine in the Network and Support group within corporate IT
• Managed budget of $3.8M, with total company revenue of $440M
• Responsible of all aspects of the network and systems
• Re-structured datacenters and LAN for seven locations across US and China.
• Successfully implemented Cisco VOIP and wireless ubiquitously throughout the organization
• Seamless migration of telecom from Sprint to AT&T, cost savings of $300,000+ annually.
• Implemented 2003 AD and Exchange, including remote DCs, DNS and DHCP servers
• Responsible for entire organization’s telecommunications, Network and IT functions.

Confidential, San Francisco, CA

Team Lead

Responsibilities:

• Led team in the Network and Support group within corporate IT.
• KPIs achieved by streamlining Helpdesk functions.
• Active Directory migration from Windows 2000 to 2003 domain controllers.
• Implemented central control and automated HP printers throughout the organization.
• Improved user confidence and overall perspective of the helpdesk.
• Responsible for management and operations of organizations Cisco Call Manager system.
• Participated in several full and half marathons, including Oakland, SF and Spartan races
• Fifteen years in the Chinese martial arts, Southern Hung Gar and Northern Sil Lum Kung Fu styles.
• Avid motorcycle rider, best ride so far, riding the coast of California.
• Travels to Europe, Asia Pacific, South America, Caribbean islands.
• Certified Personal trainer and Scuba diver
• Volunteer at Reading Partners in Oakland, Reading Partners is a non-profit is dedicated to transforming struggling young readers into confident readers who are excited about learning