PROFESSIONAL SUMMARY:

• Natural design thinker with ability to ideate, innovate and execute using thought leadership and advisory approach.
• Serving Banking and Financial Services clients on areas ranging from Strategy and Organization, Operations, Technology, and risk management.
• Worked with clients on Technology transformation, Managed services CoEs, Operations, Application & product innovation, and Customer experience.
• Responsible for revenue growth, profitability improvement and business process re - engineering primarily for Retail and Commercial Banking clients.
• Ability to bring-in a global perspective to the work, having worked in Europe; APAC & Middle East based large Banking customers before heading to US to lead the Confidential 's Student Loans IT transformation program.
• More than 17 years of experience in delivering IT projects, consulting, Business Relationship & Account Management has given me an opportunity to develop T-shaped leadership skills with both depth and breadth of roles to manage people, processes, projects, technology, relationships and governance. I have worked in gamut of challenging assignments encompassing all major process steps of a software development life cycle in IT Strategy & Execution, Technology Transformation, Relationship management, Delivery Excellence, Business Development, Due Diligence for Application Transition planning & execution, implementations and Bench marking.
• Worked on diverse roles across geographies viz. India, US, Europe, UAE and APAC and worked on assignments in many other countries.
• Spearheaded numerous IT projects, ensured delivery in compliance to the quality, time and cost parameters in Managed Services mode - Teams of size ranging 100 + split across different geographies and time zones leveraging onsite and offsite model.
• Presently responsible for partnering with C level leaders in Confidential Consumer space to define, design and execute Strategic, Transformational and tactical programs and projects. Successfully created delivery capabilities in new growth areas to meet customer goals and drive additional revenue streams; viz. Digital Transformation, Enterprise wide DocuSign (Cloud Platform) Integration " Confidential " platform, deployment of enterprise wide Agile and SaFE frameworks aligning with DevOps structure.
• Looking to utilize my experience to position myself in a key leadership role with an organization of high repute that provides opportunities for growth, rewards hard work and innovation; where I can effectively leverage my skills & experience to collaborate with customers in co-creation and delivering value.
• Heading Greenfield engagement for Confidential, with responsibility of growing revenue, establishing delivery capabilities in strategic new growth areas
• Closely working with C- level executives within Confidential group for IT Strategy Development & execution of Digital Transformation initiatives, Establishing CoEs for Strategic programs like DocuSign integration, which is a multimillion dollar engagement spanning several years + Hands-on experienced in all major process steps of a Software Development Life Cycle encompassing Agile & SaFE, Business Development, requirement gathering, implementation, testing, deployment and documentation
• Established delivery capabilities, including talent, process & tools in entirely new area of Shared Service space (within Confidential ), created a CoE and grown the services revenue from 0 to >5 M in 2 years by capability creation, Asset development, selective outsourcing and offshoring in the newer areas by leveraging Managed services model; created a solid foundation for Confidential to open a service line in this area + Successfully Lead Managed services transition, utilizing IT skills and business acumen. Spearheaded due diligence for Confidential - Student Loans division and Transitioned 76+ medium and Complex banking applications in 4 months to deliver in Fully Managed Services model; Steady state in 8 months + Grown and managed large accounts ~ $10 M and IT projects, ensured delivery in compliance to the quality, time, and cost parameters; encompassing wide variety of Technologies - Mainframe, Distributed Applications, Web, Content Management, QA Testing services utilizing Onshore-Offshore model; Teams of size ranging 100+ split across different geography and time zones viz. North America, India, Europe, Middle East & Asia Pacific
• Engineered application transformational programs to deliver saves worth >$200MM through application simplification, spend analysis and opportunity assessment
• Conceptualized & Developed "Global Software Test Factory" framework & operational model that resulted in winning a multimillion-dollar multiyear contract for Confidential . Out of several USPs of the model is the ability to endure attrition levels up-to 70%, Cycle time reduction by 25%, by increased productivity, automation and reuse
• Operationalized Global Software Test Execution Factory for ' Confidential - Global consumer Technology' encompassing 7 lines of businesses globally and implemented role based pyramid model to achieve testing cost reductions up-to 20M; factory is delivering a daily throughput of 20000 scripts execution within agreed service levels and quality metrics
• Architected and technically designed several projects & products viz. 
• Keen interest in emerging trends & technology helps to demonstrate to customers the value of Emerging Niche area technologies like viz. Digital, Mobile, security, innovative engagement models, Test Process consulting and CoE for organizations specific to their nature business & application ecosystem
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities

CORE COMPETENCIES:

• Customer Relationship
• Key Account management
• Delivery Management
• Contract Negotiation
• Test Process Consulting
• Business Development
• Solution Delivery Design
• IT Infrastructure/ Development
• Service Delivery models
• Greenfield Product Design
• IT Strategy Consulting
• Quality & Compliance

FUNCTIONAL SKILLS:

• Developing solution approaches for Co - creation, applications Transition, Management & Transform stages for large and medium organizations primarily in banking and financial space
• Identifying Transformation & optimization opportunities and conceive tools & processes for automation and achieving 'More with Less'
• Strategy consulting in the areas of emerging technology adoption viz. Digital Transformation, Mobile, security, Machine Learning based Artificial Intelligence & Cognitive Learning applications
• Innovative engagement models, Test Process consulting for large customers & setting up of testing CoE for organizations specific to their nature business & application ecosystem
• Defining metrics based framework for organizations to track & monitor the RoI from CoE
• Constantly working on newer engagement models with customers for assignments with special focus on different outcome based pricing, gain-share and managed capacity model
• Carrying out portfolio assessment for determining the co-creation/optimization of the applications and categorization of applications to transition groups to define smooth and minimum risk transition approach
• Conducted due diligence workshops on Application Development and Maintenance (ADM) outsourcing deals and developing long-term partnerships with customers resulting in repeat business with increase in revenue.
• Extensive experience in managing "onsite to offshore", "onsite to onsite", "offshore to offshore" transition.
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
• Determining needs and conducting programs to enhance efficiency in operations towards of corporate objectives.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high

EMPLOYMENT HISTORY:

Confidential

Engagement Manager

Responsibilities:

• Responsible for building relationships with C-level executives; Identify new growth opportunities and drive revenue streams. Currently partnering with leaders in Confidential to establish consulting lead Digital Transformation deployment strategy, Confidential Platform support
• Responsibilities include revenue growth, realization, contract negotiation, deployment of SoWs and delivery management. Collaboration with product vendors in the areas of Cloud, Analytics and automation for execution of transformational programs
• Initiated on a new program for Confidential enterprise wide DocuSign (Cloud platform) integration with applications leveraging API architecture. Integration spans LoBs and enterprise functions.
• Managed programs with TCV > 10M annually and Created delivery capabilities in entirely new area in Shared Service space and grown revenue from 0 to >5 M in 2 years;
• Established IT-Business delivery teams in NA, India and LATAM in follow-the-sun approach for Rainbow program; Delivered 10 Agile based transformational projects in a year encompassing Credit Risk and Retail
• Partnered for Go-to-Common strategy, including definition of delivery model, end user touch points, segmentation, and new product development & tailoring and deployment strategies
• Creating sows & contracts, resource utilization, delivery management, staffing coordination, stakeholder management, reporting, forecasting and invoicing
• Monthly Relationship reviews with Confidential Managing Directors to discuss status of current programs, newer transformation opportunities and other upcoming programs
• Augmenting pre-sales, alliance, delivery and resourcing teams to support customer. Provide insights to offshore pre-sales team in getting the right technical skills on ground to take opportunities to the last mile
• As part of business development and pre-sales, focus on demonstrating the value of Emerging Niche area technologies like viz. Mobile, security, innovative engagement models, Test Process consulting and CoE customized specific to the nature business & application ecosystem
• Conceptualized of "Global Software Test Factory" framework, RoI model and established Global Software Test Execution Factory for ' Confidential - Global consumer Technology' encompassing 7 lines of businesses globally and implemented role based pyramid model to achieve testing cost reductions up-to 30% annually
• Involved in the creation of innovative " Gain-Share model " for a big-ticket multi-year Operations and Technology transformation deal worth multi-million dollars spanning across business and application areas for Confidential . Deployed capacity model as a revenue monitor for capacity utilization, shortfall/surplus in the range of +-8%

Confidential

Relationship Manager

Responsibilities:

• Worked as Relationship Manager for a large delivery model spread across multiple locations in a multiple stakeholder scenario. Managed a team of + spread across different programs of the Line of Business.
• Worked with C-Level executives including the business and technology owners of the strategic programs to set the roadmap to achieve platform simplification
• Managed the Relationship & IT Delivery in " Fully Managed Services " the key strategic account of Confidential in banking domain with revenue responsibility > $10 Million annually
• Grown the account from $4 Million to $10 Million in 4 years; Instrumental in setting up Development & Assurance CoE for Confidential -Student Loans Corporation after Confidential took transition in FMS mode
• Laid out transition strategy & created the high level as well as low level plans and executed transition successfully in a multi-vendor multi-location scenario
• Completed the transition phase before time and delivered within agreed SLAs during Steady State phase
• Built strong relationships and trust with Directors and CXO level executives and managed client expectations at all levels, achieved a high customer satisfaction index of 90%
• Increased offshore leverage from 60% to 80% within first 1.5 years of operation thus resulting in cost advantage to the customer and better profitability for Confidential
• Defined metrics based framework for Confidential senior leadership (CIO & Directs) to track and monitor the value delivered by CoE, resulting in Reduced call volumes to reps, Minimal Post implementation & production issues helped Confidential dramatically bring down support costs
• Conceptualized Test Factory approach for Confidential Cards, which was later developed into a generic methodology for Large & Medium corporates across the domains
• Generated additional revenue stream for Confidential by venturing in a new area and setting up UAT team for Discover Financial Services within 3 months with revenue in excess of $1.5 million
• Created business plans, resource ramp-up ramp-down plans for increasing the resource utilization and to ensure on time delivery, and helped achieve revenue targets as per the company's growth targets
• Rolled-out various team building, organizational building and career building initiatives to keep the team motivated thus containing the attrition rates
• Closely partnered with Chief Technology Officer (CTO) team to define roadmap for leveraging shared Technology services and encourage re-usability across the different programs
• Weekly Relationship reporting to Customer directors and monthly Relationship score card review with CIO and CIO directs

Confidential

Account Manager

Responsibilities:

• Responsible for contract negotiation and scope definition at onsite, defined the pricing model based on Fixed price turnkey bid and wrote SoWs
• Managed the development & implementation of a strategic project for Credit Risk organization of Confidential Bank - a key strategic Confidential account, among top 5 globally with a outsourcing relationship that covers end- to-end development, testing and support work
• Successfully created the solution architecture for very complex technical and functional requirements laid out by the customer for " Confidential " project.
• Instrumental in setting up of data center for DB Frankfurt. Lead the discussions with IBM Frankfurt for hardware capacity planning, environment set up, creation of disaster recovery site & pricing
• Resources management, Project Planning, execution & control from conception through Implementation
• Establishing governance framework for sorting out issues among customer and Confidential onsite-offshore teams.
• Monitoring through metrics and measurement.
• Provide weekly status to customer management and participating in steering committee meetings with senior management
• Develop Implementation Strategy for global implementation and roll out of Confidential .
• Technical Communication and infrastructure set up for the implementation of the project.
• ~ 90 Confidential associates provided these services to the client from India, UK & Germany.

Confidential

Project Manager

Responsibilities:

• Managed Confidential customization & implementation for Confidential, Riyadh - a key strategic Confidential account. End-to- end development, testing, implementation and maintenance support work for Confidential and interfacing with Bank's core banking applications.
• Lead the product Gap analysis, cost estimation & implementation strategy across the bank for Confidential
• Contract negotiation and product customization scope definition at onsite. Defined the pricing model based on product licensing cost, customization & implementation for a Fixed price turnkey bid.
• Successfully led the cross functional teams to develop system using Double Byte Character Set (DBCS) with front end in Arabic language
• Ensured product was developed without the use of any COTS product, is highly configurable and parameterized; with proprietary, inbuilt document management, workflow engine and capability to be interfaced with any third party Core banking systems
• Initiated Component Development using SoA viz. loosely coupled Document Management system, User Configurable Corporate Rating engine
• Developed Architecture which was Application server Agnostic - ability to be deployed on any Application Server viz. WebLogic, WebSphere or JBoss
• Lead the team from India, and Riyadh. Instrumental in setting up Level 1 support for Confidential for the bank

Confidential

Project Leader

Responsibilities:

• Worked with customer teams for product Gap analysis, cost estimation & implementation strategy across the bank for Confidential - corporate loan originations product. Studied the interface requirements with different core banking systems in place at various banks.
• Lead the product design team to convert the requirements into a configurable and parameterized technical and functional Design.
• Managed Confidential product customization, managed multiple teams for multiple Banks for customization.
• Managed parallel multiple versions, work stream integration, resources planning, Project Plan and scheduling & Implementation for multiple sites. Project Estimation, work allocation and tracking through metrics and measurement
• Developed Hardware capacity plan for banks based on the expected transaction volume & customer base
• Established governance framework for maintenance and implementation support and resolving issues
• Successfully implemented customized Confidential product for 7 Indian and International Banks, along with interface functionality with core banking systems like Quartz, FNS and Finnacle, which had a near zero defect incidence.

Confidential

Project Leader

Responsibilities:

• Developed the highly scalable technical and functional architecture of the project and developed the project, utilizing only the open source software Tomcat, PostGres database, Open LDAP directory management. This helped customer save application software and recurring licensing costs
• Led functional & technical teams to deliver the project with zero residual defects. As a Project Leader worked on effort estimation, work allocation and tracking through metrics and measurement, Risk management, mitigation & contingencies
• Achieved highest quality by delivering the system with near zero post production defects resulting high customer satisfaction index and repeat business
• Received appreciation from customer for delivering the project ahead of schedule, within budget and in high Quality
• Undertook maintenance support contract for the maintaining the portal

Confidential

Technical Lead

Responsibilities:

• Gathered and analyzed key business and technical requirements of HNB so as to develop a generic loan origination product
• Played a key role in conceptualizing and technical design of Confidential banking product - a corporate loan origination system; highly parameterized and configurable; developed In J2EE using MVC architecture with multilingual & multicurrency support
• Led the product development in terms of technical solution on J2EE platform to develop new product offerings
• Lead first ever Confidential product implementations and roll outs at Confidential Bank, Colombo, Sri Lanka
• Established Level 1 support structure at HNB & lead offshore support from India during Maintenance phase
• Developed a tool for automated deployment of fixes and product enhancements using open source technologies as a value add component for HNB

Confidential

Developer / Team Member

Responsibilities:

• Projects involved conducting feasibility study of the accounting systems at OBC and develop a product for Centralized Account operations from Day book maintenance till Balance Sheet generation along with the provision to generate various MIS reports.
• The project was developed using an Open Client/Server architecture having ORACLE as backend and Developer 2000 as front end. Each site had a dedicated server with Lotus Notes as group ware for internal communication to achieve the workflow management and to affect the batch transfer between Regional Offices and Head Offices (a high volume data). Technically project aimed having configuration of networked and distributed data processing for the bank, provide improved MIS, Effective Planning and Control, Improved Funds Management and Monitoring.
• Carried out the requirement analysis of the accounting processes of the Bank by conducting JAD sessions
• Coding in PL/Sql, sql queries for forms and reports as per the requirements and thereafter led a module to deliver software with zero residual defects.