SUMMARY

Accomplished and integrity - driven professional offering over 20 years of business success in Telecommunications, Satellite, Cable, Internet, Storage, Department of Defense (DoD), Hospitality and Healthcare industries with strong concentration and enormous success in program/project MANAGEMENT, PRODUCT MANAGEMENT, CONSULTING SERVICES MANAGEMENT, AND SOLUTION DESIGN AND DELIVERY.

AREAS OF EXPERTISE

• PMO/Project Management Framework
• Product Management
• Portfolio Project Management (PPM) /Project
• Strategic Planning
• Management
• C-level Presentations and Reporting
• Confidential Billing Systems
• Recruiting/Staff & Organization Development
• Confidential Operational Support
• Critical Thinking/Problem Solving
• Systems(OSS)/Business Support Systems (BSS)
• Departmental Leadership
• Engagement Management
• Business Process Management (BPM)
• Delivery Management and Sales Support
• Team Building/Team Work
• Practice Development and Management
• ISO 9001 Certified Project Manager

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Consultant

Responsibilities:

• Provided project management, business process management, organizational development, and strategic planning to the Meetings and Convention Services organization of the world’s largest casino entertainment and hospitality corporation. Instrumental in creating a US National Sales organization.
• Provided project management, business process management, and IT operations consulting services to a global on­line university and technology company to achieve PCI compliance and remediate security audit findings.
• Provided project management, business analysis, and internal audit functions to a newly public mining and energy company to reduce risk of material findings in the company’s first SOX audit.
• Implemented metric reporting, enhanced policies, and Concur’s Travel and Expense Management System SaaS solution to reduce exposure.
• Provided consultative analysis and business process management to merging Telecommunication and IT Technology companies to create an integrated product and services catalog and sales process.

Confidential, Greenwood Village, CO

Chief of Staff to Chief Information Officer (CIO)

Responsibilities:

• Provided consultative analysis and guidance to CIO in establishing a business focused, centralized information technology and services function for Confidential .
• Partnered with CIO to drive the planning, strategy and implementation of corporate business objectives and initiatives into unit’s strategy, objectives and initiatives.
• Lead overall development and stewardship of business performance against unit’s goals.
• Produced unit’s metrics, executive progress reports, board reports, and CIO presentations to unit and other business leaders.
• Established the Enterprise Program Management Office (EPMO).
• Developed the framework; defined the structure, processes, methodologies, metrics, reporting, and recruited staff.
• Improved Information Service’s operations in eight months by establishing a help desk to support all internal users.
• Implemented a tiered support framework resulting in a 98% First Contact Resolution (FCR) rate.
• Directed process, policy, and reporting improvements for desktop, help desk, and application support functions.

Confidential, Englewood, CO

Director of PMO - Enterprise IT

Responsibilities:

• Created new Program Management Office (PMO) staff, structure, processes, methodologies, metrics, and reporting.
• Utilized CMMI, ITIL, and COBIT to define new framework, processes and procedures for Enterprise IT, bringing stronger methodology and rigor to the department as the foundation for the CIO’s goal of forming a world class IT team.
• Managed the design, development, and implementation of a new payment system for external installation and service vendors with $1.6 billion in billing, resulting in the automation of the manual functions handled by 25 full time employees.
• Led a project that designed, developed, and implemented a new address scrubbing and geocoding solution that improved the accuracy of the taxing location on subscriber and house records by 68% thus reducing tax obligations and assessments.
• Designated “rescue” project manager for PMO to turn around several failing projects.
• Assumed responsibility of a project 1 month after missed deployment date and successfully deployed the first API solution partnership with a third party kiosk vendor.

Confidential, Colorado Springs, CO

Program Manager

Responsibilities:

• Created software license compliance and life cycle management framework for the Global IT division.
• Developed and deployed global policies and procedures for consistent asset management across the diverse division.
• Managed Agilent’s Global Asset Management program including Oracle ERP projects.

Confidential, Niwot, CO

Professional Services Director/Sr. Product Manager

Responsibilities:

• Created a framework, methodology, and mission for a professional services organization and Program Management Office (PMO) within the company.
• Engaged the company’s first three alpha and beta customers by cold calling and conducting multiple presentations on the potential benefits and capabilities of the company’s developing solution.
• Created and chaired the Product Advisory Board of industry leaders for the first-generation Storage Area Management solution.
• Defined the Enterprise Application Interface (EAI) to integrate the product with enterprise applications within an IT department and with world-class billing solutions for the ASP environment.

Confidential, Englewood, CO

Director of Billing/IS Manager

Responsibilities:

• Established and managed the Billing Department for the start-up company, defining Telseon’s billing processes, procedures, and billing systems capabilities.
• Identified and resolved within one month several points of failure within the customer acquisition and billing processes, saving the company an immeasurable amount of revenue.
• Established the project methodology within the IS department.
• Implemented Great Plains accounting system and Portal’s Infranet™ Billing system.

Confidential, Denver, CO

Director of Enterprise System Development

Responsibilities:

• Turned around a failing project to implement Portal’s Infranet™ Billing system and successfully implemented the first phase in one month.
• Redesigned the user interface and implemented phase two within a two-month time frame.
• Created and managed an IT organization of 50+ people responsible for the design, functionality, successful implementation and training of the Operational Support Systems (OSS) utilized by the company, the MSO partners, and the end customer.
• Provided strategic analysis of proposed service offerings - Voice over IP, DSL, and gaming services.

Confidential, Englewood, CO

Director of Consulting Management. Delivery Director, Billing Subject Matter Expert

Responsibilities:

• Partnered with VP of Consultant Management to run division’s operations and directing the careers and placements of 100+ consultants within a virtual office environment, achieving division’s most profitable year.
• Sold first cable opportunity for Division. Created the Division’s cable service capabilities.
• Expanded numerous accounts, evolving engagements from staff augmentation to responsibility level projects.
• Closed over 20 sales pursuits for the division.
• Was the primary technical sales person and delivery expert on the division’s pursuits, which valued over $15 million within a six-month period.
• Expanded an existing partnership with a customer care and billing vendor from a staff augmentation relationship to a full partnership resulting in Confidential having full delivery responsibility on engagements.
• Reduced the division’s turnover rate to 11% in comparison to the company’s 30% + turnover rate.
• Developed the divisions Customer Care & Billing and PMO services capabilities for delivering complex telecommunication solutions.
• Principal in developing the division structure, vision, mission, strategies, service offerings, budget, client base, and staff.
• Retained Division’s ISO 9001 certification through delivery process governance.
• Provided Product Management consulting services to Customer Care and Billing system partners driving systems to become market leaders.
• Provided Customer Care and Billing subject matter expertise on a variety of projects dealing with the cable industry, VPN providers, convergent solutions, local and long distance carriers, and PCS carriers both domestically and internationally.

Confidential, Denver, CO

Product and Project Manager

Responsibilities:

• Architected the functionality and database of the Arbor®/BP Customer Care and Billing software.
• Established product and project management framework while maintaining the entrepreneurial spirit of the company to produce the world class first client-server billing solution.
• Reduced the overall cost of developing and maintaining the product by over 60%.
• Achieved 100% timely delivery of all projects managed despite personnel shortages.