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Siebel Resume

Stow, MA

OVERVIEW
Senior Programmer Analyst with 9 years of experience in design, development and implementation of enterprise application solutions. Around 8 years of working experience on Siebel 8.1.1, Siebel 7.8.2.9, Siebel 7.7, Siebel 7.5.3, Siebel 2000 and responsibilities including Installation, Customization, Configuration, Scripting, Workflow process, Data migration, Assignment Manager, rollout and production support. Area of expertise in Siebel Enterprise core application includes Siebel Public Sector, Siebel Call Center, Siebel Finance, Sales Force Automation, Siebel ePharma and Siebel eConsumer Goods.

Education / Certifications
B.S., Computer Science
M.S., Computer Science
Siebel 7.7 Certified Consultant
Siebel Analytics 7.7 (Oracle BI) Certified Application Developer
Siebel Analytics 7.7 (Oracle BI) Certified Server Architect
Siebel Analytics 7.7 (Oracle BI) Data Warehouse Developer

TECHNICAL SUMMARY

CRM: Siebel eBusiness Applications, Siebel 8.1.1, Siebel 7.8.2.9, Siebel Analytics 7.8.2 (Oracle BI), Siebel 7.7, Siebel 7.5.3, Siebel 2000, Siebel VB, eScript, Workflows, SmartScript, EIM, EAI, Assignment Manager
Operating System: Windows NT 4.0, Windows 2000, Windows 2003, Sun Solaris 2.x, IBM AIX 5.3
ETL: Informatica 7.1.1
RDBMS: Oracle 7.x /8i/9i/10g MS SQL Sever 7.0 / 2000, DB2 8.x
Programming Languages: PL/SQL, Visual Basic 6.0, C, C++, Java, JDBC, Pro*C, APIs
Enterprise Integration Tools: Enterprise Access 2000
Tools: SQL*PLUS, Test Director, BM Kintana, Toad 8.5, Remedy User v6.03, ClearQuest, Autosys
OLAP Tools: Siebel Analytics Dashboards, Siebel Analytics Answers, Siebel Analytics Delivers, Siebel Analytics Admin Tool, Actuate Reports, Crystal Reports.

PROFESSIONAL EXPERIENCE

Client: Confidential,Stow, MA 07/2011 ---- Present CIS
Role: Sr. Siebel Consultant / Onsite Coordinator

Responsibilities:

  • Designing and implementing October Release tickets.
  • Coordinating with offshore team and users to implement the requirements.
  • Involved in writing eScript coding to accomplish the business requirements and validations.
  • Created business service to meet the functionality.
  • Modified Autosys jobs for Data feed coming from SAP.
  • EIM modification for the data extract for enhancements.
  • Configured application using Siebel Tools to customize Applets, Business Component and Business Objects according to the client requirement
  • Fixing the defects.
  • Created workflow to automate the Switchboard Caller Id phone numbers.

Environment: Siebel eConsumer Goods 8.1, Oracle 9.2.0.7, Windows NT, Autosys jobs, Secure Shell 3.2.9

Client: Confidential,NYC, NY 05/2010 ---- 06/2011 COE
Role: Siebel Consultant

Responsibilities:

  • Designing and implementation of a Contingent Owned Equipment Solution for the UN COE CRM Project
  • using Siebel Public Sector.
  • Involved in COE Solution for the Inspection sub-processes.
  • Involved in writing eScript coding to accomplish the business requirements and validations
  • Created business service to meet the functionality.
  • Importing Major Equipments, Self Sustainment, Unserviceability Reasons.
  • Configured application using Siebel Tools to customize Applets, Business Component, Import Object and
  • Business Objects according to the client requirement
  • Created Joins, Links, MVL, MVG, Pick List and Pick Appleta.
  • Fixing the defects.

Environment: Siebel Public Sector 8.1.1, Oracle 10g, Zythos v7.1, Windows XP

Client: Confidential,Stow, MA 05/2009 ---- 3/2010 CIS
Role: Sr. Siebel Consultant / Business Analyst

Responsibilities:

  • Designing and implementing Bill Me Later.
  • Involved in writing eScript coding to accomplish the business requirements and validations.
  • Created business service to meet the functionality
  • Modified Autosys jobs for Data feed coming from SAP.
  • EIM modification for the data extract for enhancements.
  • Configured application using Siebel Tools to customize Applets, Business Component, Import Object and Business Objects according to the client requirement
  • Created Joins, Links, MVL, MVG, Pick List, Pick Applet and other controls
  • Fixing the defects.
  • Involved in Gap analysis, Requirement gathering, Functional Design and Technical Design of converting new call center from Edge to Siebel.

Environment: Siebel eConsumer Goods 7.7.2.7, Oracle 9.2.0.7, Windows NT, Autosys jobs, Secure Shell 3.2.9

Client: Confidential,Fairfax, VA 01/2008 ---- 03/2009 IPM
Role: Sr. Siebel Consultant

Responsibilities:

  • Designing and implementing change of affiliation of the partners
  • Process partner application and Pre-eligibility.
  • Receive application for program participation
  • Validate Partner and assign or verify RID and OPE ID
  • Constructed workflows to Create case/task/activities for change of affiliation
  • Created workflow steps to create partner participation programs.
  • Involved in writing eScript coding to accomplish the business requirements and validations
  • Created business service to meet the functionality
  • Configured application using Siebel Tools to customize Applets, Business Component, Import Object and Business Objects according to the client requirement
  • Created Joins, Links, MVL, MVG, Pick List, Pick Applet and other controls
  • Fixing the defects.

Environment: Siebel Public Sector 7.8.2.9, Siebel Analytics 7.8.5, IBM WebSphere Portal 6.0, Oracle 10g, Windows 2003, ClearQuest

Client: Confidential,Reston, VA 05/2007 ---- 12/2007 Siebel Call Center 7.8.2
Role: Siebel Consultant

Responsibilities:

  • Designing the functional documents for Voice of the Customers and Quote Control Process.
  • Propose/suggest changes to the Siebel Architecture based on the business needs.
  • Writing technical design documents for VOC and Quote Control process.
  • Siebel Tools Development and Configuration.
  • Writing eScript to meet the functionality.
  • Preparing User documents.
  • Supporting testing team to fix the defects.
  • Field mapping in Siebel for data loading.
  • Developing Siebel Business Services in eScript.

Environment: Siebel 7.8.2, Oracle 10g database, IIS Web Server, Windows XP, Actuate Reports for the business Reporting needs.

Client: Confidential,Orlando, FL 08/2006 ---- 03/2007 Siebel Call Center 7.5.3
Role: Sr. Siebel Developer

Responsibilities:

  • Understanding end client’s Business rules and map it to the Siebel Architecture at Connextions
  • Handle any Siebel related problem and propose/suggest changes to the Siebel Architecture.
  • Siebel Tools Development and Configuration.
  • End User Training.
  • Production Support ticket resolution.
  • Converting functional designs into technical design documents
  • Build Siebel code dynamically without changing the srf file using the rules engine.
  • Develop Siebel Business Services in eScript and Siebel VB.
  • Run time events to drive the business processes.
  • Created Actuate reports for business needs.
  • Created workflows to import/export contact details.
  • Environment: Siebel 7.5.3, Siebel eScript, Miscrosoft SQL Server, Windows XP

Client: Confidential,Lexington, KY. 02/2005 ---- 07/2006 Siebel Call Center 7.5.2
Role: Sr. Siebel Developer

Responsibilities:

  • Designing the requirement.
  • Creating Technical Detailed Design Documents for the requirement.
  • Involved in writing eScript coding to accomplish the business requirements
  • Configured application using Siebel Tools to customize Applets, Business Component, Import Object and Business Objects according to the client requirement
  • Created Joins, Links, MVL, MVG, Pick List (Static, Dynamic), Pick Applet and other controls
  • Provided navigations features like Drill down and Toggle
  • Worked with Product Configurator to add classes and attributes.
  • Wrote Business Services using eScript for cross validation on fields and for Payment Eligibility.
  • Configured a Workflow Policy for the post process of Order Line Item Assignment.
  • Table and Field level mapping for integration of Siebel
  • Done Siebel Code drop.
  • Fixing the defects.
  • Environment: Siebel 7.5.3, Oracle 9i, Windows XP

Client: Confidential,St. Louis, MO. 08/2004 ---- 01/2005 SFA
Role: Siebel EIM Consultant

Responsibilities:

  • Designing the requirement.
  • Creating Technical Detailed Design Documents for the requirement.
  • Configuring application using Siebel Tools to customize BC.
  • Involved in writing eScript coding to accomplish the business requirements
  • Written SQL scripts in DB2 to import/export IMS and Medpro Data into Staging tables.
  • Written SQL scripts in DB2 to import Contact and Address data into EIM tables.
  • Ran EIM process to import Contact and Address data into Siebel from IMS and Medpro.
  • Done data mapping for import of Contact and address data.
  • Written DB2 SQL Procedures and Functions for Data Cleansing on import to Siebel.
  • Installed Siebel software.

Environment: Siebel 7.7 (Siebel ePharma), DB2, Windows XP, AIX 5.2

Client: Confidential,Atlanta, GA. 03/2004 ---- 07/2004 HC2
Role: Siebel Developer

Responsibilities:

  • Creating Technical Detailed Design Documents for the enhancements.
  • Configuring application using Siebel Tools to customize Applets, BC and Business Objects according to the client requirement.
  • Involved in writing VB Script coding to accomplish the business requirements
  • Writing Business services.

Environment: Siebel 7.5.3, DB2, Windows 2003, Solaris 8

Client: Confidential,Columbus, OH Siebel 7.5.2 Call Center
Role: Siebel Developer

Responsibilities:

  • Configured application using Siebel Tools to customize Applets, BC and Business Objects according to the client requirement
  • Created Joins, Links, MVL, MVG, Pick List (Static, Dynamic), Pick Applet and other controls
  • Provided navigations features like Drill down and Toggle
  • Wrote Business Services using e-scripts for cross field validation
  • Workflow to update the status of the line item in Order level.
  • Prepared Test Plans and Test Cases
  • Involved in writing eScript coding to accomplish the business requirements

Environment: Siebel 7.5.2, DB2, Windows NT, Solaris 2.7

Confidential, 10/2002 ---- 04/2003
Client: Confidential,San Jose, CA Siebel 7.0.4 Call Center
Role: Programmer

Responsibilities:

  • Configured & ran EIM as server talk to load data from legacy system to Siebel base tables.
  • Involved in mapping the legacy system columns to Siebel interface tables for data transformation.
  • Created and modified IFB files for Import, Export and delete processes to run EIM.
  • Wrote SQL scripts for pre and post EIM data validations.
  • Data validation prior to load in EIM.
  • Generate exception reports for data not loaded through EIM.

Environment: Siebel 7.0.4, MS SQL Server 2000, Windows 2000

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