Tech/Support Resume Greensboro,NC - Hire IT People

TECHNICAL SKILLS

Skills: Interpersonal, Teamwork, Communication, Computer skills including (Microsoft Word, Excel, Access, PowerPoint, SAP, AS400), Analytical and Problem Solving, Leadership and Management, Adaptability as well as Flexibility, and Integrative and Lifelong Learning skills.

Training: Customer Service Support; Small Business Finance; Floor Installation (Hardwood, Porcelain, Laminate & Luxury Vinyl Tile); Forklift (Cherry Picker, High Lift, Atlet, Hand Pallet Truck, Powered Pallet Trucks); RF Unit & Barcode Scanner.

PROFESSIONAL EXPERIENCE

Confidential, Greensboro,NC

Tech/Support

Responsibilities:

As a Internet & Phone Tech Support Representative I provide residential customers with high level technical support for Spectrum Internet and Home Phone Products. respond to network problems and stability concerns and proactively utilize all diagnostic and monitoring tools available to troubleshoot DOCSIS 3 and HSD/voice networking layout thorough knowledge of PC hardware and software configuration and installation, computer networking and IP, web browser, hubs and home networking setups

Confidential, High Point, NC

Owner/Installer

Responsibilities:

We provide removal and installation for all Confidential Tile and laminate flooring in addition to educating customer’s on all products available to make the best decision for there home or business floor covering needs.

Confidential, Winston Salem, NC

SC MFM Asst. Customer Service Rep

Responsibilities:

Provide Fountain Beverage customers throughout the nation a single point of contact for fountain Cooler and Vending equipment service issues. Enabling customers to quickly repair equipment through troubleshooting problems. Prompt dispatch of service calls to the appropriate Technicians and Confidential . Work with Service Supervisors and Technician’s to insure that work is properly transmitted to hand - held devices through dispatch management.

Confidential

Senior Collector

Responsibilities:

Use effective time management skills to maintain a portfolio of approximately 230 second mortgage accounts in default. Successfully utilizes Loss Mitigation tools to assist customers in need of financial assistance while collecting on delinquent accounts ranging from 1-119 days past due. Incorporates advanced problem solving skills and extensive research techniques in order to resolve complex billing problems and customer inquiries. Demonstrates extensive knowledge of the organization, products and services in order to better serve clients.

Confidential

Account Manager/Customer Service Representative

Responsibilities:

Assisted customers via phone by answering any questions regarding their home equity accounts. Respectfully addressed customer’s questions or concerns relevant to mortgage/home equity lines using exceptional oral and written communication skills. Effectively met team and individual goals while collecting payments on past due accounts and transferring account balances. Praised by team leaders for providing customers with outstanding customer service.

Confidential, High Point, NC

Deliverer/Set-up

Responsibilities:

Managed and delivered photography equipment and furniture to various locations. Loaded/Unloaded delivery trucks. Set-up & put away studio equipment

Confidential, High Point, NC

Field Associate

Responsibilities:

Responsible for responding to and assisting customers when they have questions or issues with the product they purchased. Delivered and set-up furniture for customers. Assist/address customer’s questions or concerns regarding their purchase.

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Tech/support Resume

Greensboro, NC

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