CONSULTANT Resume Spartanburg, South Carolina - Hire IT People

SUMMARY

Experienced Certified Salesforce Administrator wif Sales and Operations leadership successes as a change advocate, visionary and innovator wif hyper growth - oriented industry-leading BPO and companies powered by world-class Sales and Contact Center operations. Heritage of results. Consistently selected to lead high-profile organizational initiatives, start-up and turnaround subsidiaries, and business model transformations.
Salesforce Administration, Consulting, Analysis, Design, Implementation, and Optimization (10+yrs).
Collaboratively lead in cross-functional capacity wif key-stakeholders aligning charter and Salesforce CRM strategy wif organizational mission, corporate strategy, business unit goals, financial objectives, and compliance.
Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Salesforce CPQ, and Lightning Experience
Company and User administration; profiles, roles, permissions, sharing, security, and access
Object and Record customization; page layouts, record types, fields, dependencies, relationships, formulas
Marketing and Lead automation, campaign management, teams selling, web-to-lead
Service and Support; Case management, Salesforce noledge, Community application, escalation
Data management expertise; migration, import and export, cleanse, append, filter, de-duplication, Excel mastery
Workflows, Process Builder, rules, notifications, alerts, approvals, queues
Apex Triggers and Visualforce development
Custom Reports, Dashboards and Analytics
Training; Administrators, end-users (drive user adoption) and curricula development
Integrations: Conga Composer, DocuSign, QuickBooks, Data Loader, MailChimp, HubSpot
Custom Salesforce-to-Website integrations: HTML5, CSS3, PHP, JavaScript, Open-Source CMS and ecommerce platforms

AREAS OF EXPERTISE

Salesforce Administration & Customization
CRM Design, Implementation, Optimization
Business Process Gap Analysis & Improvement
Call / Contact Center Operations Leadership
Collaborative & Cross-functional Leader
Skilled Creative, Strategic & Analytical Thinker
Project Leader & Time Management Hawk
Strong Communicator, Negotiator & Closer
Team Building & People Management
Remote, Virtual Success & Experience

PROFESSIONAL EXPERIENCE

CONSULTANT

Confidential, Spartanburg, South Carolina

Responsibilities:

Client Engagements included Strategy, Financial Management, Call Center Operations, Analytics, Marketing, Technology, Sales and Customer Service wif early stage start-ups, public, private companies and public sector.
Developed Salesforce Consulting Expertise; Analysis, Design, Implementation, Optimization, Administration and Support Services (On-site and On-Demand).
Early partner in Salesforce Partner Alliance Program obtaining Salesforce Silver Cloud Partner status in 2012. Lead Salesforce Consultant responsible for client engagements, project scope, resource requirements, deliverables.
Launched strategic Website Design, Development and Social Media Branding practice discipline wif highly skilled team resulting in market expansion, client acquisition, incremental revenue, and margin.

VICE PRESIDENT OF CONTACT CENTER OPERATIONS -

Confidential, Greenville, South Carolina

Responsibilities:

Drove annual revenue growth rate 30% in 2004, 31% in 2005, 37% in 2006
Powered Annual EBITDA growth rate 15% in 2004, 19% in 2005, 21% in 2006
Tripled agent productivity (KPI)
Personal Sales; multi-layered BPO contracts on major accounts, IBM, Panasonic & HP, 15% of total revenue
Responsible for 300+ BPO call center operations; Inbound / outbound agents, inside sales and support operations including IT, Finance, contract fulfillment, workforce management, resource allocation, contracts and proposals.
Championed strategic technology investment initiatives to support growth, sustainability, scalability and performance capabilities; Salesforce CRM, Nortel VOIP solution, network and database enhancements.
Implemented trailblazing channel building, partner enablement, integrated demand generation marketing programs increasing client agreements 106%, while driving client results, retention and contract renewals.

DIRECTOR OF SLED FIELD SALES

Confidential, Norwalk, Connecticut

Responsibilities:

Co-led high-profile SLED model transformation migrating inside inbound call-center to outbound sales wif highly qualified technology field sales executives.
Responsible for $130 million field and inside sales budget.
Top SLED revenue producer, 228% annual growth, cultivated largest SLED account LAUSD; $3.6M annual, $800k/mo. contract award.

We provide IT Staff Augmentation Services!

Consultant Resume

Spartanburg South, CarolinA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship