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Director Resume

Jackson, MS

SUMMARY:

Revitalizes underperforming divisions to drive continued success, critical change and profitable growth. Demonstrated success with industry leaders such as Confidential .

TECHNICAL SKILLS:

  • Strategic Planning
  • Business Process Re - engineering
  • Leadership Development
  • Sales & Marketing Management
  • Operational Excellence
  • P/L Execution
  • ERP (Oracle & SAP)
  • CRM (Oracle, SAS, Salesforce)
  • ITIL
  • Six Sigma (Green)
  • IT & Business Process Outsourcing
  • Offshore Delivery
  • IT Management
  • Data Center Management
  • Systems Integration
  • Program Management
  • Cloud Delivery
  • Sales Intelligence (Rainking)
  • Organizational Change Management
  • Vendor Management
  • Complex Negotiations

PROFESSIONAL EXPERIENCE:

Confidential, Jackson, MS

Director

Responsibilities:

  • Created infrastructure and launched Cloud Channel Sales program within first 6 months.
  • Led the effort to build alliances with 8 resellers and 50+ individual sellers, enabling them to achieve $1.3M in annualized sales in 2016 and build a sales pipeline in excess of $8M.
  • Built alliances with 3 other Tier3+ datacenter service providers who can replicate into each other’s facilities; created a sales pipeline exceeding $4M.
  • Led efforts to expand business outside of Mississippi with the aid of digital marketing, social media and traditional marketing events.
  • Developed business cases to procure and implement technologies & services to maximize sales pipeline (Rainking), streamline sales operations (Salesforce) and enhance product development disciplines ( Confidential Group).

Confidential, Birmingham, AL

Regional Services Executive

Responsibilities:

  • Provided oversight of sales, service delivery and client satisfaction for 400+ assigned accounts. Led virtual team of 40+ sellers and 8 delivery managers with focus on growth in Cloud, Mobility, Analytics, Security and Social business. Received for posting outstanding business results in 2014.
  • Exceeded sales plan 30%+ by launching a structured account planning process, aligning resources to the business agendas of key customers and establishing MBO’s. Developed 3 - year Strategic Sales Plan and Operational Support plan for the business unit.

Confidential, Mississippi

Territory Sales Manager

Responsibilities:

  • Grew territory baseline revenue from $75M to $140M (86% growth) by aligning key resources to the business agendas of key clients; established MBO’s for sales leaders.
  • Received National IBM
  • Mobilized ‘Business Analytics’ sales force; grew Analytics pipeline 25X, closing $15M in 2013.
  • Mobilized ‘Cloud Computing’ sales force; grew Cloud pipeline 10X, closing $7.5M in 2013.
  • Developed and promoted 5 sales leaders.

Manager

Confidential

Responsibilities:

  • Grew baseline revenue from $22M to $55M (150% growth) during period.
  • Assembled and led delivery team in resolution of multiple pre-existing client satisfaction issues during first year; resulted in re-building client trust and improved revenue streams.
  • Improved sales efficiency by introducing account planning disciplines to sales team.

Confidential, Birmingham, AL

IT Infrastructure Sales Leader

Responsibilities:

  • Hired under 2-year agreement to help rebuild sales operations and establish client trust. Assisted also in key sales initiatives.
  • During second year, client satisfaction scores climbed 25% as company began acting upon recommendations.

Confidential, Birmingham, AL

Co-Founder / President

Responsibilities:

  • Established a management consulting company specializing in technology deployment and leadership development. Directed all aspects of business operations and sales efforts.
  • Conducted study and advised a prominent software company on how to improve its sales operations with focus on winning back the trust of key clients within region.
  • Implemented Project Management Office (PMO) functions for 2 start-up companies.
  • Planned, developed and carried out multiple leadership development workshops.

Confidential, Birmingham, AL

Director, Chief Information Officer

Responsibilities:

  • Implemented ERP/Oracle and supporting IT infrastructure. Established capital budget of $21M. Negotiated contracts with integration partner and technology host provider. Completed project on-time and 22% under budget.
  • Implemented Oracle/Manufacturing, Supply Chain Management, and CRM modules in first of the 8 manufacturing plants.
  • Established an ‘Exceptional Customer Service’ program, including an IT Call Center who supported 1,500+ users. Achieved 85% - 2 hour resolution rate; 98% - 4 hour call response rate.
  • Reduced IT operational costs by $6.5M (26%) and improved customer service through renegotiation of multiple vendor contracts and respective service level agreements.
  • Increased security and network uptime (99%) through deployment of network management disciplines and supporting technology. Established security policy & procedures.

Confidential, Greensboro, NC

Senior Management Consultant & Engagement Manager

Responsibilities:

  • Served as Interim CIO for a global furniture manufacturer; 9 months. Supervised staff of 35 & operating budget of $20M. Introduced IT management disciplines supporting new ERP/SAP implementation. Assisted in selection of new CIO. Reported to client’s Confidential .
  • Managed IT assessment, strategy & planning for global textile manufacturer. Follow-on work resulted in integration of SAP with Shop Floor Control Systems & Product Development applications in 7 month time period.
  • Assisted global manufacturer in reduction of operational expenses by $30 million in 15 months, while improving procurement/supply chain functions.
  • Directed development/implementation of CRM application for a large firearms manufacturer.
  • Conducted market research (IBM) for growing new B2B markets. Created business case and assisted in obtaining internal funding to implement complimentary solution offerings. Promoted the program and trained 250+ sellers globally.

Confidential, Winston-Salem, NC

Senior Project Director, Trust & Investment Operations

Responsibilities:

  • Improved efficiency by establishing a project office, governance and quality assurance program, with focus on issues management.
  • Reduced financial risk and improved application development functions.
  • Participated in the business analysis & evaluation of outsourcing back-office operations.
Confidential

VP / Application Manager

Responsibilities:

  • Introduced new network computing capabilities, improving interoperability and data sharing.
  • Improved profitability by reducing reliance on contracted professionals.
  • Developed a 3-year strategic technology & architecture plan, working directly with the CIO.
Confidential

VP / Application Manager

Responsibilities:

  • Led creation of 3 professional service organizations -- Project Managers, System Integrators and Workstation/PC Engineers. Established staffing, training, tools, policy & methods, enabling 30% savings in first year by reducing dependence upon outside service providers.
  • Led team in development of a bank conversion methodology in support of acquisition of Confidential . Conversion was executed on-time and 35% under budget.

Senior Application Analyst

Confidential

Responsibilities:

  • Implemented standardized application development methods, tools, and technologies. Supported more than 20 lines of business, including customer service and business operations.
  • Conducted training of development personnel in development methodologies, including CASE tools, project management software, testing tools, and database administration technologies.

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