Director Resume
Jackson, MS
SUMMARY:
Revitalizes underperforming divisions to drive continued success, critical change and profitable growth. Demonstrated success with industry leaders such as Confidential .
TECHNICAL SKILLS:
- Strategic Planning
- Business Process Re - engineering
- Leadership Development
- Sales & Marketing Management
- Operational Excellence
- P/L Execution
- ERP (Oracle & SAP)
- CRM (Oracle, SAS, Salesforce)
- ITIL
- Six Sigma (Green)
- IT & Business Process Outsourcing
- Offshore Delivery
- IT Management
- Data Center Management
- Systems Integration
- Program Management
- Cloud Delivery
- Sales Intelligence (Rainking)
- Organizational Change Management
- Vendor Management
- Complex Negotiations
PROFESSIONAL EXPERIENCE:
Confidential, Jackson, MS
Director
Responsibilities:
- Created infrastructure and launched Cloud Channel Sales program within first 6 months.
- Led the effort to build alliances with 8 resellers and 50+ individual sellers, enabling them to achieve $1.3M in annualized sales in 2016 and build a sales pipeline in excess of $8M.
- Built alliances with 3 other Tier3+ datacenter service providers who can replicate into each other’s facilities; created a sales pipeline exceeding $4M.
- Led efforts to expand business outside of Mississippi with the aid of digital marketing, social media and traditional marketing events.
- Developed business cases to procure and implement technologies & services to maximize sales pipeline (Rainking), streamline sales operations (Salesforce) and enhance product development disciplines ( Confidential Group).
Confidential, Birmingham, AL
Regional Services Executive
Responsibilities:
- Provided oversight of sales, service delivery and client satisfaction for 400+ assigned accounts. Led virtual team of 40+ sellers and 8 delivery managers with focus on growth in Cloud, Mobility, Analytics, Security and Social business. Received for posting outstanding business results in 2014.
- Exceeded sales plan 30%+ by launching a structured account planning process, aligning resources to the business agendas of key customers and establishing MBO’s. Developed 3 - year Strategic Sales Plan and Operational Support plan for the business unit.
Confidential, Mississippi
Territory Sales Manager
Responsibilities:
- Grew territory baseline revenue from $75M to $140M (86% growth) by aligning key resources to the business agendas of key clients; established MBO’s for sales leaders.
- Received National IBM
- Mobilized ‘Business Analytics’ sales force; grew Analytics pipeline 25X, closing $15M in 2013.
- Mobilized ‘Cloud Computing’ sales force; grew Cloud pipeline 10X, closing $7.5M in 2013.
- Developed and promoted 5 sales leaders.
Manager
Confidential
Responsibilities:
- Grew baseline revenue from $22M to $55M (150% growth) during period.
- Assembled and led delivery team in resolution of multiple pre-existing client satisfaction issues during first year; resulted in re-building client trust and improved revenue streams.
- Improved sales efficiency by introducing account planning disciplines to sales team.
Confidential, Birmingham, AL
IT Infrastructure Sales Leader
Responsibilities:
- Hired under 2-year agreement to help rebuild sales operations and establish client trust. Assisted also in key sales initiatives.
- During second year, client satisfaction scores climbed 25% as company began acting upon recommendations.
Confidential, Birmingham, AL
Co-Founder / President
Responsibilities:
- Established a management consulting company specializing in technology deployment and leadership development. Directed all aspects of business operations and sales efforts.
- Conducted study and advised a prominent software company on how to improve its sales operations with focus on winning back the trust of key clients within region.
- Implemented Project Management Office (PMO) functions for 2 start-up companies.
- Planned, developed and carried out multiple leadership development workshops.
Confidential, Birmingham, AL
Director, Chief Information Officer
Responsibilities:
- Implemented ERP/Oracle and supporting IT infrastructure. Established capital budget of $21M. Negotiated contracts with integration partner and technology host provider. Completed project on-time and 22% under budget.
- Implemented Oracle/Manufacturing, Supply Chain Management, and CRM modules in first of the 8 manufacturing plants.
- Established an ‘Exceptional Customer Service’ program, including an IT Call Center who supported 1,500+ users. Achieved 85% - 2 hour resolution rate; 98% - 4 hour call response rate.
- Reduced IT operational costs by $6.5M (26%) and improved customer service through renegotiation of multiple vendor contracts and respective service level agreements.
- Increased security and network uptime (99%) through deployment of network management disciplines and supporting technology. Established security policy & procedures.
Confidential, Greensboro, NC
Senior Management Consultant & Engagement Manager
Responsibilities:
- Served as Interim CIO for a global furniture manufacturer; 9 months. Supervised staff of 35 & operating budget of $20M. Introduced IT management disciplines supporting new ERP/SAP implementation. Assisted in selection of new CIO. Reported to client’s Confidential .
- Managed IT assessment, strategy & planning for global textile manufacturer. Follow-on work resulted in integration of SAP with Shop Floor Control Systems & Product Development applications in 7 month time period.
- Assisted global manufacturer in reduction of operational expenses by $30 million in 15 months, while improving procurement/supply chain functions.
- Directed development/implementation of CRM application for a large firearms manufacturer.
- Conducted market research (IBM) for growing new B2B markets. Created business case and assisted in obtaining internal funding to implement complimentary solution offerings. Promoted the program and trained 250+ sellers globally.
Confidential, Winston-Salem, NC
Senior Project Director, Trust & Investment Operations
Responsibilities:
- Improved efficiency by establishing a project office, governance and quality assurance program, with focus on issues management.
- Reduced financial risk and improved application development functions.
- Participated in the business analysis & evaluation of outsourcing back-office operations.
VP / Application Manager
Responsibilities:
- Introduced new network computing capabilities, improving interoperability and data sharing.
- Improved profitability by reducing reliance on contracted professionals.
- Developed a 3-year strategic technology & architecture plan, working directly with the CIO.
VP / Application Manager
Responsibilities:
- Led creation of 3 professional service organizations -- Project Managers, System Integrators and Workstation/PC Engineers. Established staffing, training, tools, policy & methods, enabling 30% savings in first year by reducing dependence upon outside service providers.
- Led team in development of a bank conversion methodology in support of acquisition of Confidential . Conversion was executed on-time and 35% under budget.
Senior Application Analyst
Confidential
Responsibilities:
- Implemented standardized application development methods, tools, and technologies. Supported more than 20 lines of business, including customer service and business operations.
- Conducted training of development personnel in development methodologies, including CASE tools, project management software, testing tools, and database administration technologies.