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Business Process Consultant Resume

Miami, FL

SUMMARY

  • Business requirements driven, focused on achieving business outcomes while leading and managing the selection, initiation, planning and execution of Program, Project, and Portfolio management activities including foreign outsourced work.
  • Proven abilities to implement customer - centric, business initiatives that increase revenue, reduce expenses, or comply with governance and regulations in an enterprise competitive environment.
  • Planned migration of business processes (change management) for 300 internal users to a newly developed ERP/CRM system while avoiding risks that would have reduced operational productivity.
  • Operational Transition Plan framework is extensible to 5,000 external users.
  • Recommended changes to Brazilian and Mexican teams to reduce program/project funding approval cycle to achieve benefits from projects earlier and comply with regulatory due-dates to avoid non-compliance penalties from regulators.
  • Implemented a distributed computing, real time solution to approve a prospect’s application for credit product in support of competitive initiative that resulted in a 600% increase in sales for Brazilian market.
  • Set up Marketing’s PMO and comprehensive processes.
  • Trained project managers in PMO processes to increase project team's productivity and reduced project failures.
  • Assisted Office of the President and executive management team in correcting all findings of OCC audit to ensure legal continuation of business as internet banking service provider.
  • Implemented disaster recovery reduced recovery time to 2 hours from 48.
  • Designed and delivered “IT Service Management” practices (ITIL) that resulted in a newly established and profitable practice at consulting company.

AREAS OF EXPERTISE

  • Define Business Case
  • Select/Apply SDLC Methods
  • Plan and Execute Strategic Projects
  • Define/Deliver Training in PMO processes
  • Define and Manage Business Requirements
  • Lead Change Management Initiatives
  • Select/Use EPPM Tools
  • Develop Project Financial Indicators
  • Design and Delivery of Cost-effective IT Solutions
  • Identify/Respond/Monitor Project Risk
  • Select and Install Application Software Packages
  • Plan/Manage Data Center Relocation
  • Define and Manage Project Communications
  • Identify/Manage Stakeholders
  • Coach Executing Project Team
  • Train Users of IT Solutions
  • Define/Install ITIL Processes
  • Escalate Project Success Issues
  • Manage Vendor Relationships
  • Improve Business Processes

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Business Process Consultant

Responsibilities:

  • Identified and developed a schedule for the required activities for each operational department (total of 300 internal users) to adopt a newly developed integrated application system solution.
  • Transition Plans for each operational department minimized risk of operational migration to ERP/CRM application systems .
  • Identified all access authorizations required by functional roles performing business processes across all functional departments.

Confidential, Coral Gables, FL

Bilingual Project Manager Consultant

Responsibilities:

  • Managed completion of first-stage of ATM network upgrade and prepared project definition and budget for second-stage of ATM network upgrades to offer a competitive, EMV-compliant service to customers in Confidential 's South Florida market.

Confidential, Fort Lauderdale, FL

Bilingual, Senior Project Management Consultant

Responsibilities:
  • Prepared recommendations for Brazilian and Mexican project teams and sponsors to reduce project approval (funding) life cycle for capital investments - ranging from $250M to $40MM - to obtain earlier economic benefits and avoid missing due-dates and non­compliance penalties from regulatory agencies.
  • Defined, for all countries in Latin America region, practical guidelines for correct treatment of capital investments of infrastructure hardware/software/services in project expense proposals submitted for funding approval.
  • These guidelines significantly reduced proposal's rework and resubmission(s.)
  • Trained Citibank employee to continue with above responsibility when my contract term expired.

Confidential, Miramar, FL

Project Manager

Responsibilities:
  • Responsible for defining and executing operational, regulatory, and maintenance projects to satisfy business demands for Confidential ’s Global Acquisition (New Accounts.)
  • Planned tasks and controlled project budget and team progress.

Confidential, Copper City, FL

Independent IT and Project Management Consultant

Responsibilities:

  • Developed and delivered Business Proposal for a Financial Services company to provide all financial outsourcing services to its client: Shake-a-Leg-Miami .
  • Proposed outsourcing reduced the then-current cost of internal financial services units.
  • Identified and recommended improvements to IT-Advantage (web development services business) on its business development and on its internet marketing materials.

Confidential, Miami, FL

Program Administration Manager

Responsibilities:

  • Organized and classified high-level project portfolio that consists of projects in regulatory compliance, infrastructure and security in support of Office of the President and of Executive Management team.
  • Prepared TODO1’s comprehensive response to OCC audit: redesigned TODO1’s Business Continuity Plans; documented full Data Center's Disaster Recovery (DRP) Plan; managed outsourced installation of hot-Disaster Recovery to recover operations in 2 hours versus the prior 48 hoursTODO1’s redesigned BCPs and DRP .
  • Directed and contributed to searching, qualifying, and conducting cross-functional team assessment of E-PPM (Enterprise Project Portfolio Management) tool set for increasing TODOl’s project management capabilities.

Confidential, Miramar, FL

Senior Project Manager Consultant

Responsibilities:

  • Strategic Reengineering of Telemarketing Processes for Brazilian Market: managed development and deployment of new IT capabilities utilizing real-time, computer-to- computer communications (IBM Websphere-MQ) among networked servers and mainframe in support of competitive telemarketing sales initiative in Brazilian market.
  • Deployed solution enabled a 600% increase in telemarketing product sales; reduced new account applications’ assessment-cycle from two calendar days to less than two minutes.
  • Managed Rapid Software Development of Statistical Reports on all payment card products to comply with Bank of Brazil reporting regulations on payment card industry

Confidential

Independent IT Management Consultant

Responsibilities:

  • Developed Confidential -brand IT Managed Services processes, implementation plans, and project schedule models to implement processes.
  • Processes, plans, and project schedule ensured success for new Confidential consulting practice, improved quality of Confidential and deliverables, contributed to increased profits for client's engagements and minimized risks.
  • Identified and recommended changes to permanently correct deficiencies in IT governance practices for oil/gas exploration client.
  • Adopted recommendation resulted in a client's successful SOX (Sarbanes-Oxley) audit.

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