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Program Manager Resume

Redmond, WA

SUMMARY

  • Experience in making strategic decisions based on business intelligence data with a high level of professionalism in strategic analysis, tactical and spatial analysis.
  • Past experience in Data Modeling in Enterprise Data Warehousing & Business Intelligence environment.
  • Extensive experience in Web application development with active involvement in all phases of software development life cycle (SDLC) such as design, development, testing and deployment.
  • Progressive enhancement using cutting-edge HTML, CSS and JavaScript, Front end coding standards and cross-browser testing & Site Planning and Site Architecture.
  • Solid experience in developing applications in .NET framework using C#, ASP.NET, ADO.NET, XML.
  • Experience in System Analysis, design & documentation using UML (Unified Modelling Language).
  • Writing test plans, methods & specifications, recording database logs and investigating server and client-side issues using various tools.
  • Expert level technical skills and knowledge required to successfully complete responsibilities, which may include SQL, SharePoint, OLAP, ETL, MDX, RDBMS, BI architecture, and Data Warehousing tools & techniques.
  • Proven abilities to design and implement large scale Enterprise Collaboration Solutions with SharePoint 2010.
  • Efficiently served as a liaison between the business and IT Business needs.


TECHNICAL EXPERIENCE


Operating Systems

Windows Vista/XP/2000/9X/NT, DOS, UNIX

Databases

Microsoft SQL Server 2005/2008, Oracle11g, MySQL, PostgreSQL, MS Access

Languages & Web Design

C, C#, PHP, .NET 4.0, Dreamweaver, CSS, CSS3, XHTML, HTML5, XML, Flash CS3, Photoshop, Silverlight, JavaScript, Drupal

SharePoint Technology

Microsoft Office SharePoint Server (MOSS) 2007, SharePoint 2010, Windows SharePoint Services (WSS), SharePoint designer, Workflows.

Productivity

MS Office, MS Project, MS Visio, Star Office, Fireworks, Visual Web Developer 2008, MS Blender MOSS 2007, InfoPath 2007, MS Blend



PROFESSIONAL EXPERIENCE

Confidential,Redmond, WA Jun 2011 – May 2012

Program Manager

  • Responsible for solving complex technical problems that allow for innovative new types of interactive content.
  • Developed design specifications, managed scope, assisted in vendor contract negotiations, led system testing, and designed/delivered training materials.
  • Addressed last-minute concerns about system usability by working with a programmer to develop wizards for key functionality in 72 hours that played a significant role in gaining customer acceptance of the system.
  • Handled tools group in creating the localization tools and UX Designer, MS Visual studio Plug-in development setting for producing application and User Interfaces, Guaranteed successful procedure through SDLC.
  • Tasked with rescuing a series of releases that were crisis-driven and stabilize the process.
  • Delivered 3 subsequent releases using formal development methodology, implemented vendor management processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on product quality.
  • Managed portfolio of projects and services with responsibility of overall execution.
  • Lead efforts associated with development of data warehouse/marts, logical and physical data model/database, table and interface design, ETL packages and processes, information delivery solutions, BI reporting/OLAP cubes/OLAP and population and tuning of databases/ETL processes/BI reports/queries while meeting business/user requirements.
  • Provided operational management overview and driving productivity improvement initiatives.
  • Drove the usage of Six Sigma, SDLC, Agile, and other key measures to significantly improve project delivery.
  • Ensured the appropriate metrics, resource planning and program management methodologies applied to drive success.

Confidential,Bellevue, WA Oct 2010 – Jun 2011

Product Realization Manager

  • Led the corporate Web marketing effort for the web, server and the respective product lines.
  • Led the team to conceptualize, develop and launch new products and services.
  • Managed the development of Service Automation products for existing and new wireless customers from all stages of concept development, business approval, requirements, design and technical specifications, testing, launch, and on-going product management.
  • Worked on tactical product implementation and developed long-term strategic product roadmap for Service Automation in partnership with Customer Care and Marketing.
  • Collaborated and built long-term relationship with Marketing, Engineering, Sales, Go to Market, Customer Care and IT to execute successful launch.
  • Formulated the process of reports to improve the business intelligence of the organization.
  • Maintained a solution focus that extends across device, application, and network elements to ensure compatibility within a growing suite of Service Automation products.
  • Collaborate with business development team to formulate BI sales strategy, develop project leads, and assist in the sales process as the SME.
  • Continuously seeking and identify new product and service opportunities and enhancements, with constant competitive monitoring and evaluation.
  • Develop and maintain technical roadmap with appropriate individuals and teams, and own the delivery process/timelines.

Confidential,Rochester, NY Jun 2009 – Jun 2010

Web Marketing Manager

  • Led the corporate Web marketing effort for the web, server and the respective product lines.
  • Managed corporate Internet and Extranet content for effective communication and customer relationship development.
  • Led redesign of Corporate Web site, making it an effective communication tool, more graphically appealing, and usable across the board for reporting and product information.
  • Organized and managed demos and web showcases for corporate solutions.
  • Assisted with the development of and management of budget items related to the Company’s websites.
  • Effectively managed simultaneous development of several e-Business and assessment applications, and also launched programs with greatly-compressed timelines for quick market responses to OEM customers’ needs with 30% cost savings.
  • Acted as subject matter expert with regard to specific interactive marketing best practices and industry standards and web tracking tools.

Confidential,Rochester, NY Aug 2008 – Jun 2009

Programmer Analyst

  • Responsible for analytical design, programming, and tier 2 support for the University\'s course management systems and other ASP.NET applications.
  • Developed specifications, programming, tier 2 support, shared on-call support, performance analysis/recommendations for solutions.
  • Provided front-line support for the content management system (CMS) configuration.
  • Managed the flow of support tickets, and desktop and network support.

Confidential,Chennai, India Aug 2006 – Aug 2008

Product Manager

  • Worked closely with marketing and sales and clients to develop a deep understanding of the market and the needs of the clients.
  • Worked in depth with the product development team to define, assist/review specifications, wireframe the requirements for the UI team, prioritize features, and bring thevision and plans to reality.
  • Managed the entire product life cycle from strategic planning to tactical activities.
  • Specified market requirements for existing and future products by conducting market research with the marketing and sales teams, customers, and other stakeholders.
  • Responsible for driving a prioritized solution set based on detailed discussions with product development resulting in a understanding of the market needs, costs to develop & trade-offs.
  • Lead cross-functional teams in the research and analysis of new product concepts and product modification requests ultimately building a business case including product specifications.
  • Developed and managed work plans for the implementation and launch of new products and the transition of product ownership to operational owners.


EDUCATION

Masters’ in Information Sciences & Technology
Bachelors’ in Information Technology

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