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Business Process Analyst Resume

Austin, TX

SUMMARY

  • High performance professional in Marketing, Finance and Strategy.
  • Analytical, critical thinker, eager to work in a challenging environment.
  • Achieves goals and objectives, performs consistently handling multiple priorities.
  • Demonstrated team leadership in group projects.
  • Bi - lingual in English and Spanish (fluent in reading and writing).
  • Highly proficient in Excel including Pivot Tables, vLookups, and data sorting.
  • Proficient in Word, Power BI, SQL with experience in social media and platforms such as Google Analytics and MARS CRM.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Business Process Analyst

Responsibilities:

  • Analyze highly sensitive material from government agencies for a global social media company, defining course of action based on its outcome.
  • Proposed and created reports of different business processes (Excel-based) to improve operations.
  • Developed solutions to improve inefficiencies and measure team performance.
  • Exceeds all relevant KPI's for the job.

Confidential, Austin, TX

Ad Risk Analyst

Responsibilities:

  • Audit accounts to determine signs of fraudulent activity accurately, sharing analysis insights with team.
  • Strengthened process & policy that control risk, sustaining over 95% accuracy in workflow.
  • Promoted to higher position within three months.

Confidential, Austin, TX

Participant Services Associate

Responsibilities:

  • Consultative associate on retirement funds, orienting customers to choose the most suitable solutions.
  • Worked on customer acquisition to expand on services, while maximizing customer satisfaction.
  • Operated CRM systems such as MARS to track customer progress and assist in retirement options.
  • Achieved high level of satisfaction (over 95%).

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