Business Process Analyst Resume Austin, TX - Hire IT People

SUMMARY

High performance professional in Marketing, Finance and Strategy.
Analytical, critical thinker, eager to work in a challenging environment.
Achieves goals and objectives, performs consistently handling multiple priorities.
Demonstrated team leadership in group projects.
Bi - lingual in English and Spanish (fluent in reading and writing).
Highly proficient in Excel including Pivot Tables, vLookups, and data sorting.
Proficient in Word, Power BI, SQL with experience in social media and platforms such as Google Analytics and MARS CRM.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Business Process Analyst

Responsibilities:

Analyze highly sensitive material from government agencies for a global social media company, defining course of action based on its outcome.
Proposed and created reports of different business processes (Excel-based) to improve operations.
Developed solutions to improve inefficiencies and measure team performance.
Exceeds all relevant KPI's for the job.

Confidential, Austin, TX

Ad Risk Analyst

Responsibilities:

Audit accounts to determine signs of fraudulent activity accurately, sharing analysis insights with team.
Strengthened process & policy that control risk, sustaining over 95% accuracy in workflow.
Promoted to higher position within three months.

Confidential, Austin, TX

Participant Services Associate

Responsibilities:

Consultative associate on retirement funds, orienting customers to choose the most suitable solutions.
Worked on customer acquisition to expand on services, while maximizing customer satisfaction.
Operated CRM systems such as MARS to track customer progress and assist in retirement options.
Achieved high level of satisfaction (over 95%).