SUMMARY
- High performance professional in Marketing, Finance and Strategy.
- Analytical, critical thinker, eager to work in a challenging environment.
- Achieves goals and objectives, performs consistently handling multiple priorities.
- Demonstrated team leadership in group projects.
- Bi - lingual in English and Spanish (fluent in reading and writing).
- Highly proficient in Excel including Pivot Tables, vLookups, and data sorting.
- Proficient in Word, Power BI, SQL with experience in social media and platforms such as Google Analytics and MARS CRM.
PROFESSIONAL EXPERIENCE
Confidential, Austin, TX
Business Process Analyst
Responsibilities:
- Analyze highly sensitive material from government agencies for a global social media company, defining course of action based on its outcome.
- Proposed and created reports of different business processes (Excel-based) to improve operations.
- Developed solutions to improve inefficiencies and measure team performance.
- Exceeds all relevant KPI's for the job.
Confidential, Austin, TX
Ad Risk Analyst
Responsibilities:
- Audit accounts to determine signs of fraudulent activity accurately, sharing analysis insights with team.
- Strengthened process & policy that control risk, sustaining over 95% accuracy in workflow.
- Promoted to higher position within three months.
Confidential, Austin, TX
Participant Services Associate
Responsibilities:
- Consultative associate on retirement funds, orienting customers to choose the most suitable solutions.
- Worked on customer acquisition to expand on services, while maximizing customer satisfaction.
- Operated CRM systems such as MARS to track customer progress and assist in retirement options.
- Achieved high level of satisfaction (over 95%).
