Customer Order Management Specialist Resume Louisville CO - Hire IT People

SUMMARY

10+ years of telecommunications experience.
Experienced and excels in the full Microsoft Office Suite.
Tracking/managing programs including SAP.
Well versed with Cisco tools CCW and CSCC.
Great technical aptitude and capable of reading/interpreting technical documents.
Excellent written and verbal communication skills.
Works well as an individual or within a team setting.
Excellent troubleshooting and problem solving skills.

PROFESSIONAL EXPERIENCE

Confidential, Louisville CO

Customer Order Management Specialist

Responsibilities:

Order management via placing orders, tracking, providing status, and escalations.
Direct customer support for escalations/issues.
Problem solved system, configuration, and pricing issues.
Headed up Ring Central vendor pilot program.
Ran the Captiva pilot program.

Confidential, Arvada CO

Insurance Claim Adjustor

Responsibilities:

Assemble town hall meetings for communities affected by damage causing weather.
Attend board meetings for property management companies and assist board members with any questions concerning the claim process.
Coordinate with the lawyers in the firm and ensure that all information is being delivered to our clients in regards to their claims.
Scope properties of our clients with an engineer in order to determine the severity of the weather damage and advise whether or not a claim needs to be filed.

Confidential, Broomfield CO

Customer Care Specialist

Responsibilities:

Handle incoming calls for one or more lines of business including, but not limited to, taking reservations, scheduling client appointments, or researching the status on their education needs.
Educate clients on Confidential services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
Complete reservation process, place outgoing calls to providers, check service availability, and open cases as needed.
Assist clients on the phone and/or through e - mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.
Provide follow-up communication and/or update expectations with clients, in accordance with agreed upon timeframes.