SUMMARY

• 18+ years, leading teams in initiatives that enabled transformation and modernization of IT platforms at various government agencies and commercial organizations.
• Recognized for enabling clients achieve their business objectives through efficient and innovative business process engineering.
• PMP and CSM Certified. Extensive expertise with established processes and quality standards, including CMMI ML 3 and ISO 9001:2008.
• Consistently delivered complex solutions on schedule and under budget.
• Hands - on leader adept at cultivating high performance teams with a solid record of attracting, retaining, and developing top talent.
• Successfully led Process and Organizational Change Management implementation projects.
• Strong business relationship management experience, collaborating with all stakeholders to achieve business goals.

AREAS OF EXPERTISE

• Business Process Reengineering
• Technical/Business Requirement Analysis
• Business Process Automation
• Training Strategy and Delivery
• Project Coordination
• Budget/Resource Planning
• Database Modeling/Design
• Data Management/Governance eStrategy & Search Marketing
• Systems Integration
• Strategic Business Planning
• Application Design and Development
• Software Development Lifecycle (SDLC)

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Delivery leader tasked with the design, implementation and maintenance of enterprise-level systems at several government agencies.
• Accountable for creating project management plans; time-phased schedules, budget plans, tracking milestones; managing project teams and task assignments.
• Responsible for communicating progress including scope, schedule, budget & risks.
• Responsible for proactively managing & mitigating risks related to delivery solutions, budgets and resource usage tracking.

Confidential

Training and Support Services

Responsibilities:

• Launched the first ever interactive web-based course for the EBS (Enterprise Business Training Solutions) training program setting the path for delivering asynchronous training.
• Increased both capacity and capability of the EBS Training solutions team by developing innovative training solutions
• Increased operational efficiencies through standardization of processes for development and delivery of training programs including online and classroom courses, user guides, job aids leading to repeatability and improved output.
• Successfully delivered large scale training programs for other government agencies/bureaus including training to over 200+ personnel at a major government agency.
• Reduced rework by over 15% by improving quality review processes.
• Reduced program risks through efficient risk mitigation processes.
• Delivered mission critical interactive web based courses for the Office of Intelligence and Analysis.

Confidential

Intranet Portal Redesign

Responsibilities:

• Successfully lead a team of software engineers and web designers to design, develop and deploy a new portal-based intranet with a web content management system to support the entire Financial Management Service (FMS) bureau using Google Sites and IBM WebSphere Portal.
• Improved the design and efficiency of FMS portal by increasing visibility of call to actions, improving site layout and navigation and improving search.
• Delivered project on time and under budget.

Business Administration

Confidential

Responsibilities:

• Led the identification and documentation of “As-Is” and “To Be” states through process analysis, interviews with stakeholders, and gap analysis.
• Reduced processing costs by reducing review layers by about 50% and delegating decision making authority.
• Developed a 30/60/90-day Implementation Plan including discovery & future state definition of the to-be state.
• Streamlined major processes to improve program integrity, effectiveness, data management and reporting.
• Developed actionable plan for a critical agency challenge - fraud detection and mitigation.

Business Administration

Confidential

Responsibilities:

• Enabled client to create a vision for a web based ePCR system that replaced a legacy paper based system that was manual and inefficient.
• Articulated a future state that improved operational efficiencies by over 20% and increasing output of PCRs by over 40% coverage.
• Co-led management de-briefings at each project stage and developed an implementation plan to address key process deficiencies.

Business Administration

Confidential

Responsibilities:

• Designed, developed and implemented a system to capture quantitative data regarding the Technical Assistance provided by the Intermediaries using Grant funds.
• Simplified and automated a mission critical loan application process for small businesses.
• Designed and developed reporting system enabling SBA to generate pre-defined reports and perform ad hoc querying on the workflow database.

Business Administration

Confidential

Responsibilities:

• Facilitated and moderated workshops and client interviews to define a future state architecture.
• Identified gaps in the current data management and governance framework and staffing plan, and made recommendations for policy and procedural updates.
• Developed and supported deployment of new Data Management and Governance Policies and Framework.

Confidential

Project Manager

Responsibilities:

• Lead development of Disease and Brand websites and online patient acquisition and education programs.
• Led efforts to define “e-strategy” aimed at eMarketing and communication models for Global Oncology products.
• Developed standards and best practices for brand teams to effectively increase web presence in terms of content, brand messaging, omni-channel communication channels, and consumer & physician education.
• Streamlined communication channels between brand and regulatory teams reducing review cycles for websites and patient programs.
• Improved web metrics collection and monitoring implementing state of the art Web Analytics software.
• Streamlined vendor selection process and establishing an off-shore IT maintenance team realizing cost savings of over 30%.
• Co-led business process reengineering efforts that helped provide better visibility into projects/processes in terms of resource usage, timelines, and assets across different industry verticals, such as textiles, food, and consumer electronics.
• Decreased standard process and system errors across the platform by establishing a standardized change management processes.
• Increased Extract-Transact-Load (ETL) efficiencies by over 50%, a critical process improvement that led to faster data transfer and reporting capabilities.
• Streamlined and automated the Benefits Administration application review process, allowing administrators to monitor enrollment eligibility, enrollment history, and current payment status with robust and comprehensive tracking tools.

Confidential

Senior Analyst

Responsibilities:

• As Lead Analyst, supported Confidential ( in designing and implementing a Policy Quote and Issuance System with over 1,200 users across the United States, Canada, and Bermuda.
• Participated in the design and development of a Insurance Premium Rating system.
• Led requirements gathering meetings as well as analysis for systems and interfaces
• Managed quality control throughout the full System Development Life Cycle (SDLC), ensuring successful auditing by Confidential Risk Management group.
• Managed the change control process, Level of Effort (LOEs) estimates, and creating change approval requests.