SUMMARY

• My mission is to pursue further advancement within the corporate business environment, where my education and experience can be a useful asset to the company I work for.
• I am passionate for applying my skills and experience towards launching forwards a company through excellence in work ethic, maximization of resources, goal achievement and goal setting, efficient leading, coaching, and improving of others in a daily basis.
• My goal is to utilize my expertise acquired through my past careers, to competently propel forward a successful team of insurance sales agents as demonstrated during these past Affordable Care Act Open Enrollments.Authorized to work in the US for any employer.

AREAS OF EXPERTISE

• Insurance Software
• Salesforce
• Aceyus
• Multiple Cisco Interfaces
• I3 Connections
• Producer Portals
• Pre - licensing Software
• Citrix
• Remote Connections
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Access
• Microsoft Publisher
• Microsoft Dynamics GP

TECHNICAL SKILLS

Computer Experience: Insurance Software, Salesforce, Aceyus, Multiple Cisco Interfaces, I3 Connections, Producer Portals, Pre-licensing Software, Citrix, Remote Connections

MS: Word, Excel, Outlook, PowerPoint, Access, Publisher, Dynamics GP.

Adobe: Illustrator, Photoshop, Dreamweaver, and others.

Programing: Eclipse C++, Eclipse Java, NetBeans, CodeBlock

PROFESSIONAL EXPERIENCE

Broker Sales Support

Confidential, Tampa, FL

Responsibilities:

• Results-driven Licensed Insurance Sales Representative Displays excellent customer service and negotiation skills.
• Time management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
• Display excellent verbal and written communication, interpersonal, and active-listening skills, as well as the ability to establish rapport and credibility with a wide variety of new and existing clients.
• Managing inquiries and questions from our clients Providing quotes to customers.
• Provide customer resolutions while offering additional products that may meet the customer need Recording information in the system, looking up information and navigating several systems Provide accurate information to the customer.

Licensed Bilingual Sales Supervisor

Confidential, Fort Myers, FL

Responsibilities:

• Manage activities within the organization to obtain optimal results, efficiency and economy of operations.
• Maximize established program objectives by leading, training, coaching, assisting, helping, monitoring a team of sales representatives.
• Carrying out a quality assessment of sales phone calls from bilingual and non-bilingual licensed sales insurance agents, making sure that they're meeting the standards of the client company.
• Critical thinking to assist and lead agents on the team with constant support, answers, variants, and alternatives to every possible customer scenario.
• Training activities in specific areas such as product information, periodical and regulatory updates and the proper and efficient use of company systems and tools to operate in daily basis.
• Project and operation management of team dynamics and allocation of resources to efficiently provide the best results, quality, performance, and stats possible individually and as a team on a regular basis.
• Micromanage team's adherence, schedules, availability requests, agent's timecard approval and more.

Bilingual Health Insurance Sales Agent

Confidential, Fort Myers, FL

Responsibilities:

• Manage sales of insurance products from a leading healthcare provider in a call-center environment.
• Facilitate client / customer needs handling inbound and outbound calls.
• Critical thinking: Identify process improvement opportunities and recommend solutions.
• Ensure accuracy and customer satisfaction through attention to detail.
• Use effective business communication skills and have the ability to develop strong sales relationships.
• Track activities: calls, follow-ups, call backs, call transfers, applications mailed, complete returned.
• Meet productivity goals including number of calls made, contacts, sales and completed applications.

State Farm Insurance Agent

Confidential, Cape Coral, FL

Responsibilities:

• Real life business skills in sales of many insurance products.
• Great customer service and presentation of products to potential customer, both in person and on the phone.
• Practice of fiduciary responsibility on a daily basis always putting the client's interest first.
• Efficient operation of company software and hardware creating, managing, and bookkeeping different customer quotes and policies.

Staff Assistant, Academic Advising

Confidential, Fort Myers, FL

Responsibilities:

• File, scan, index and look up student information on their record in BANNER while still respecting students' privacy.
• To provide efficient customer service by assisting students needs and questions, in person and via phone while complying with FERPA laws and regulations.
• Managing and scheduling Advisor appointments in MS Outlook.
• Monitor the volume of students being signed in to try and minimize long periods of wait.
• Assist the Advisors in any way possible to make their day run as smooth as possible.