Sr. Relationship Manager Resume

SUMMARY

An accomplished dynamic merchant services professional wif a history of exceeding goals and providing devotion to success is seeking an organization to contribute my strong leadership, sales skills, expertise and passion to a growing organization wif a strong culture and clear vision.
Business professional wif a strong sales record and 12 years of experience in many different functions and departments
Business Development
Sales and sales management
Underwriting and Credit Review
Customer Service and Technical Support
Risk Management and Loss Prevention
Agent recruiting, training and management
Operations and customer support
Understanding and Interpreting Visa, MasterCard, & Discover Interchange Rates, Rules, Regulations and Guidelines for Merchant Services Industry
Business to Business sales experience as well as Customer Service & Support
Recognized for providing superior customer service experiences and increasing customer retention
Proficient wif MS Outlook, MS Word, MS Excel, MS Access Database, PowerPoint, Adobe Acrobat Pro, Photoshop, Sugar & Glodmine.
Maintains fluency in the written and verbal Spanish language.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Relationship Manager

Responsibilities:

Managed recruitment, implementation, training, development & support of Independent Sales Representatives.
Portfolio management and risk management.
Customer support and retention specialist.
Proficient Underwriting skills and management for First Data.

Confidential - Westlake Village, CA

Sr. Relationship Manager

Responsibilities:

Senior Corporate sales Manager wif top monthly production
Recruited, trained and developed inside sales team.
Introduced innovative sales techniques dat increased average and expected closing ratios from 20% to 33%.
Integral part in recruiting and expanding nationwide sales force to over 1000 Independent Sales Representatives.
Managed recruitment, implementation, training, development & support of Independent Sales Representatives.