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Sr. Relationship Manager Resume

SUMMARY

  • An accomplished dynamic merchant services professional wif a history of exceeding goals and providing devotion to success is seeking an organization to contribute my strong leadership, sales skills, expertise and passion to a growing organization wif a strong culture and clear vision.
  • Business professional wif a strong sales record and 12 years of experience in many different functions and departments
  • Business Development
  • Sales and sales management
  • Underwriting and Credit Review
  • Customer Service and Technical Support
  • Risk Management and Loss Prevention
  • Agent recruiting, training and management
  • Operations and customer support
  • Understanding and Interpreting Visa, MasterCard, & Discover Interchange Rates, Rules, Regulations and Guidelines for Merchant Services Industry
  • Business to Business sales experience as well as Customer Service & Support
  • Recognized for providing superior customer service experiences and increasing customer retention
  • Proficient wif MS Outlook, MS Word, MS Excel, MS Access Database, PowerPoint, Adobe Acrobat Pro, Photoshop, Sugar & Glodmine.
  • Maintains fluency in the written and verbal Spanish language.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Relationship Manager

Responsibilities:

  • Managed recruitment, implementation, training, development & support of Independent Sales Representatives.
  • Portfolio management and risk management.
  • Customer support and retention specialist.
  • Proficient Underwriting skills and management for First Data.

Confidential - Westlake Village, CA

Sr. Relationship Manager

Responsibilities:

  • Senior Corporate sales Manager wif top monthly production
  • Recruited, trained and developed inside sales team.
  • Introduced innovative sales techniques dat increased average and expected closing ratios from 20% to 33%.
  • Integral part in recruiting and expanding nationwide sales force to over 1000 Independent Sales Representatives.
  • Managed recruitment, implementation, training, development & support of Independent Sales Representatives.

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