SUMMARY
- An accomplished dynamic merchant services professional wif a history of exceeding goals and providing devotion to success is seeking an organization to contribute my strong leadership, sales skills, expertise and passion to a growing organization wif a strong culture and clear vision.
- Business professional wif a strong sales record and 12 years of experience in many different functions and departments
- Business Development
- Sales and sales management
- Underwriting and Credit Review
- Customer Service and Technical Support
- Risk Management and Loss Prevention
- Agent recruiting, training and management
- Operations and customer support
- Understanding and Interpreting Visa, MasterCard, & Discover Interchange Rates, Rules, Regulations and Guidelines for Merchant Services Industry
- Business to Business sales experience as well as Customer Service & Support
- Recognized for providing superior customer service experiences and increasing customer retention
- Proficient wif MS Outlook, MS Word, MS Excel, MS Access Database, PowerPoint, Adobe Acrobat Pro, Photoshop, Sugar & Glodmine.
- Maintains fluency in the written and verbal Spanish language.
PROFESSIONAL EXPERIENCE
Confidential
Sr. Relationship Manager
Responsibilities:
- Managed recruitment, implementation, training, development & support of Independent Sales Representatives.
- Portfolio management and risk management.
- Customer support and retention specialist.
- Proficient Underwriting skills and management for First Data.
Confidential - Westlake Village, CA
Sr. Relationship Manager
Responsibilities:
- Senior Corporate sales Manager wif top monthly production
- Recruited, trained and developed inside sales team.
- Introduced innovative sales techniques dat increased average and expected closing ratios from 20% to 33%.
- Integral part in recruiting and expanding nationwide sales force to over 1000 Independent Sales Representatives.
- Managed recruitment, implementation, training, development & support of Independent Sales Representatives.
