SUMMARY

• I am a senior industry professional with proven experience of leading digital transformation, scaling cloud business/ teams and building enterprise software/salesforce cloud products within top technology, banking and insurance.
• Have driven the salesforce.com practice growth(40%), silver to gold partner in 6 months and maturity by attracting key industry talent, institutionalizing structures & governance for people & process maturity, building solution offerings/IP to drive revenue using Financial Services, Sales, Service, Marketing, Healthcare & Heroku salesforce cloud solutions
• Serve as the chief program architect on large cloud transformations during pre - sales and delivery
• Created the PBL-Aerospace/IOT/Fed Ramp digital engagement platform concept and go-to-market strategy/sales plays to drive P&L at Confidential
• Digital strategy (social, mobile, analytics & cloud), enterprise transformation and business improvement roadmap at L' Confidential -salesforce.com
• Lead the Technology/Digital Strategy, App Modernization & Re-architecture for key transformation programs ( Confidential - Payments/IT Strategy - J2EE/MQ/Erwin & Project/Portfolio Mgmt)
• Lead pre-sales enterprise architecture/strategy engagements ( Competitor Business & Payments Strategy for Confidential, AML for Confidential, Ratings Transformation for S&P)
• 15+ years partnering with CIO, CTO, VP and Directors at fortune 100 companies
• Strong interpersonal and relationship development skills

AREAS OF EXPERTISE

• Organization & Practice Leadership, P&L salesforce sales & service cloud, force.com platform
• Management Consulting, Strategy, Research
• Business Analysis (Five Forces, Strategy, SWOT)
• Value Selling, Value Strategy, ROI/TCO/NPV
• Risk & Governance - PII, PCI, SOX, COBIT, ITIL
• IT Transformation/Strategy, System Integration
• Stakeholder Management - VP, CIO, CTO, CFO and Sales
• Program Management, Organization Leader
• Business Architecture, TOGAF, Technology Strategy

TECHNICAL SKILLS

• PaaS
• IaaS
• SaaS force.com • Sales Cloud
• Service Cloud
• Wave Analytics
• Virtualization
• AppV/MedV
• Private/Public Cloud • Collaboration-Chatter
• Communities
• Hangouts
• AI
• GA
• Wave-Analytics • Tivoli/LDAP/TAM
• MFA - Entrust & Oracle
• J2EE
• JSP
• ESB
• MQ Web sphere
• Web logic • Database-Hadoop
• Oracle
• SQL Server and NoSQL
• Mobile/Tablet integration Citrix XenApp • Languages- Apex/VF
• Java
• C/C++
• Heroku
• UNIX-AIX & Windows 7.

PROFESSIONAL EXPERIENCE

Confidential, NY

Director - Salesforce.com Cloud Practice

Responsibilities:

• Guided the Confidential CIO/SVP to transform the enterprise using salesforce.com financial service cloud, Heroku & Shield. Lead the planning, architecture vision & team to build trust and provide architecture leadership
• Created the future state architecture and roadmap for the financial accounts servicing channels including credit cards, loans, deposit accounts, IRA's using the force.com, financial service cloud & micro-services Practice Leadership - Reporting to SVP Confidential Practice
• Jointly planning with the salesforce.com HLS sales RVP's and leadership to sell provider lifecycle management full force solution and app modernization framework within the healthcare vertical
• Working with the sales teams, delivery & business consulting to plan and execute go to market strategy and target plan for global accounts(~100) and across verticals
• Leading the 150+ global salesforce cloud organization (solution architects, managers, BA's e.t.c) with direct and indirect responsibilities for career growth, practice growth, resource allocation & assignment, coaching and mentoring
• Plan for and represent the company at dream-force and customer facing events

Confidential

Senior Principal (Director/Executive Level)

Responsibilities:

• Created the digital strategy plan & capability map to engage the business, define KPI, prioritize projects, come up with a baseline to increase adaption and deliver business value across L' Confidential
• Created the custom apex solution to overcome the Omni Channel limit for L' Confidential -salesforce.com
• Resolved the large data volume issues with the sap-sfdc integration by proposing against storing 200 million invoice records in SFDC, creating custom indexes & skinny tables. Engaged the internal IOT product team at SFDC to potentially transform the L' Confidential enterprise by offering a engaged/personal experience to customers using beacon, mobile and connected products
• Proposed the Wave Analytics BI solution to counter Spotfire and identify Cross-Sell and Up-Sell opportunities and predict customer behavior to generate sales & revenue growth across 38 brands
• Lead the Sales & Service cloud app architecture, data strategy, integration, sso and sfdc security model to improve the sales and recruiting processes
• Developed the IT governance and dev-ops strategy to manage salesforce releases across orgs
• Developed the application, data and integration architecture(Eloqua, SugarCRM & Bazar voice) for the sales cloud to implement a single platform for a customer 360 view

Confidential

Lead/Chief EA

Responsibilities:

• Confidential - Did digital payments & transfer business competitor analysis (Five Forces, Strategy Map/ SOAP) to identify potential new markets & competitors and proposed new payment channels & partnerships.
• Confidential - Developed the on Boarding BPR/Re-architecture/EA RFP approach to win new business.
• Created strategy and roadmap to align NTT EA, delivery & sales to deliver go-to-market solutions by verticals
• Wrote white paper on “The current state of the payments industry” to create domain point of view

Confidential

Program/Solution Architect

Responsibilities:

• Lead the Build to Operate change program, JAD, stakeholder alignment and communication to improve the availability, security, scalability, resiliency controls and compliance (SOX, PCI..).
• Identified risks within IT operations and defined the maturity assessment framework based on ITIL and COBIT to validate and improve the departments performance, efficiency and effectiveness.
• Identified gaps in the Confidential Data power/SOA/J2EE/Web sphere/MQ based hub architecture (1600 TPS), security and operational organization capabilities. Gave recommendations for remediation.

Confidential, New York

Manager-Enterprise Architecture

Responsibilities:

• Architecture and product review board engagement model, policies & approval processes
• IT Governance vision and roadmap for the next 3 years
• Risk Framework for architecture/project review
• Architecture review board, product review board & design sign-off process for the enterprise Enterprise Architecture teams (Identity Management/TIVOLI Middleware Security, Desktop) leadership/management, recruiting, mentoring, performance management, development, future strategy and roadmap planning
• Did value chain/cycle time analysis, created process models and KPI's to improve and mature the - LDAP/TIVOLI security & packaging/desktop teams while achieving 25% request cycle time/TCO reduction.
• Motivated the teams to consistently perform beyond industry benchmarks under tight budget & resources by setting the team charter, web presence/dashboards, clear goals & objectives, KPI's, offsite team collaboration meetings, team recognition, provided opportunities for growth and bonus.
• IT Governance/Security/SDLC improvement, process & roadmap creation-achieved 25% compliance gain.
• IT Procurement org/process model - defined clear roles, responsibility and metrics to achieve 100 % SLA gain
• Lead SDLC & contract system automation using Salesforce.com/agile to improve the workflow & cycle time
• Multifactor Entrust/EAI/J2EE/Web seal design - Reduced the risk due to security breach in $ Millions.

Confidential, Phoenix, AZ

Senior Enterprise Portfolio Architect/Manager

Responsibilities:

• Worked with the Business/IT Stakeholders to plan and lead the RFID credit card digital product development, analysis/requirement & architecture to deliver new payments capabilities to the market
• Defined the high-level plan, remediation/retirement steps and governance/change model for transforming the 300+ Business SOX non-compliant applications with a potential legal non-compliance impact in $ Millions.
• Responded to RFP/RFI to win the bid of >$4 million for re-architecture work at Confidential, >$2 million for the healthcare advantage at Confidential & >$2 million for the global pricing proposals for Confidential at Confidential