Chief Operating Officer Resume
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Sterling, VA
SUMMARY
- Senior Executive and Manager with over 20 years’ experience in leadership, business development, program and project management, contracts management, risk management, security, ITAR and human resource management.
- This experience was developed while serving in a diverse number of roles and positions primarily in the Government and Defense sector, but also the Confidential, IT and Telecommunications industries.
PROFESSIONAL EXPERIENCE
Chief Operating Officer
Confidential, Sterling, VA
Responsibilities:
- Oversaw, managed and directed the day to day operations of the corporate, divisional and staff elements of the company, in close and constant collaboration with the President and Vice President of Confidential .
- Undertook and managed the strategic formation and growth of all divisional and operational units (Finance & Accounting, Security, Human Resources, Aviation Ops, IT, Business Development, Contracts, etc.) of the company, to include the hiring of dedicated Directors and Managers of each respective business unit within the Confidential corporate structure.
- Provided direction and leadership to all Director’s and business unit Managers, ensuring the vision and strategic direction of the Ownership team and Board of Directors.
- Work closely with the Board and senior leadership, in developing long range and short range plans. Monitor, Track and Report directly to ownership, on implementation, progress of plans and programs, and impacts upon all corporate programs and contracts.
- Worked closely with all operational division heads to provide executive leadership and direction on critical issues impacting their respective areas of responsibility. Work closely with Contracts and Finance departments, to ensure success, both financially and performance wise, while maintaining corporate integrity and compliance to all laws and government regulations.
- Worked and collaborated with the Director, Aviation Operations to assist the decision making process and ensure the vision and direction of the President and VP, Confidential .
- Was primary point of contact for all Risk Management areas of concern, to include day to day interaction with our inside and outside Counsel’s and Insurance Broker. Ensure that any risk management or legal issues were immediately addressed and all risk mitigation factors and resolutions were pursued.
- Provided final analysis, review and consent of systems integration into the corporate infrastructure which facilitated growth, technical capability and infrastructure improvements.
- Lead and assisted our Business Development leads and key personnel in marketing our company capabilities, services and products. Attended partner meetings, industry days and industry trade shows representing the company and executive leadership.
- Since assuming the role of GM and then Chief Operating Officer, provided executive leadership and oversight ensuring improvements over an organization which grew from 79 employees and $10.3M in revenue to over 340 employees and $64M in revenue.
Project Manager - Business Analyst
Confidential, VA
Responsibilities:
- Project Management of all facets of the SOX IT Remediation program lifecycle.
- Analyze and report on all program milestones from remediation through testing.
- Performed gap analysis and coordinated with Technology teams and stakeholders for review and agreement on requirements to facilitate application development and deployment.
- Gathered and developed detailed requirements, project plans and process documentation.
- Identify, track and manage all IT Remediation Issues and Risks for mitigation and resolution.
- Coordinate and maintain IT Remediation PMO status and planning meetings.
- Communicate and report program elements, status and performance through numerous program reporting tools to include spreadsheets, presentations, documents, diagrams, data shows, and SharePoint sites using the full array of MS office products to include MS Project Manager and MS Visio.
- Integral in Change Management to facilitate and document improved process flow and reporting structure.
Project Manager - Business Analyst 7/1/05 -6/30/06
Confidential, Reston, VA
Responsibilities:
- Project Management of a major SDLC project for the Web Infrastructure and Tech Dev team.
- Manage projects through all phases of the SDLC in accordance with PMI.
- Utilize and ensure all tenets and documentation of the SDLC are met and provided.
- Utilizing MS Project Manager, Primavera PM to track, and MS Visio to manage & report project milestones.
- Coordinated with the business and technology teams to perform gap analysis, document and review functional and operational requirements; gaining both consensus and signoff from respective teams.
- Utilizing Remedy & WebTrak to monitor & manage Quality Assurance Requests (QAR).
- Re-engineering, Change Management, standardization & documentation of clients work processes flow & procedures.
- Assisted in the troubleshooting of application and system deficiencies and communicated remediation status.
- Liaison; coordinating and communicating program elements and impacts between all organizational groups and stakeholders.
Project Manager - Lead Business Analyst
Confidential, Fairfax, VA
Responsibilities:
- As Wireless Services Manager, re-engineered wireless service program.
- Interviewed and conducted needs assessment with all internal stakeholders to include business units, asset logistics, billing, legal, executive management to integrate services successfully.
- Lead requirements gathering, identified program objectives and requirements; interviewed and analyzed vendor capabilities.
- Researched, identified and recommended industry Best Practices for program enhancements.
- Authored and designed RFPs for various telecom services, rated proposals and documented recommendations for end design or selection of services.
- Developed and documented system process flow diagrams using MS Visio, standard operating procedures, disaster recovery and remediation plans, and program policies and communications.
- Developed Project Plan using MS PM & tracked request with Remedy Ticket Tracking Sys.
- Managed vendor accounts and contract agreements
- Developed and revised program budget.
- Lead, trained and mentored junior staff in program tasks and objectives.
- Systems Administrator for two in-house client-server/web based applications MeetingPlace Audio/Data Conferencing system and Agilquest Resource Reservation system.
- New installation coordinator managing installation of voice and data systems, software (COTS) and services in new corporate offices.
- Project Manager Enhanced 911 program
- Project Manager telecom service and cost auditing
Consultant
Confidential, Fairfax
Responsibilities:
- Instrumental in a comprehensive on-site analysis, needs assessment and existing conditions report of the organizational, functional structure, operations and business system capabilities.
- Interviewed all departments and functional levels of the 500 plus employee organization to ascertain and document present and future requirements of MIS to include hardware, software (COTS), OS, database systems and DoD MIS platforms.
- Pursuant to the recommendations of the needs assessment, applied Change Management, standardization and integration of all systems and the development of a geographical user interface (GUI) and Windows NT local area network.
- Integral in the deployment of a U.S. Army inventory and supply management system module.
- Configured and installed the host server and Interactive UNIX OS.
- Provided task management and supervised a team of four employees.