Director of Marketing Resume Southfield, MI - Hire IT People

SUMMARY

A dynamic, charismatic and detail oriented individual with strong written and interpersonal communication skills.
Expert presenter and negotiator.
Experience with branding and complete re - branding principals.
Extensive professional sales training.
Demonstrated success in program management and building client relationships.
Development and implementation of marketing strategies.
Engages TEMPeffectively and professionally with customers and management at all levels.
Excellent organizational and prioritization skills.
Able to successfully complete multiple tasks within established and changing deadlines.
Proficient with Microsoft Suite.

PROFESSIONAL EXPERIENCE

Confidential, Southfield, MI

Director of Marketing

Responsibilities:

Advertising: (print, radio and digital).
Event planning: start to finish execution of seminars and educational events (48 events per year).
Public Relations: Complete company re-branding (new name, logo, social media outlets, client communication pieces).
Sales: keeping current with industry best practices to create and implement strategies to attract prospective customers.
Communication: Write and design PowerPoint presentations, direct mail pieces, online employee bio’s, text message alerts and various client facing print materials.
Liaison: Main point of contact for interfacing with various vendors.
CRM management: use of workflows for client communication touch points.
ROI tracking: input and analyzed performance data regularly.
Social Media: maintained teh company’s presence (Company website/blog, Google, LinkedIn, YouTube and Facebook)
Tracking: reported weekly, monthly, quarterly and yearly on campaign efforts.

Confidential, Troy, MI

Account Manager

Responsibilities:

Responsible for servicing and maintaining an existing client base, as well as prospecting for new clients.
Provided exceptional customer service to approved Brokers, Banks and Credit Unions nationwide.
Trained small - mid size brokers on core product features and benefits to improve internal market growth.
Implemented marketing strategy for a client’s using internal programs to halp streamline their lending process.
Trained approved accounts on teh company website, programs, products and processes.
Need Analysis management and product implementation through outbound calls and online video training seminars.
Website walk through and mapping for client ease of use and access to features and products.
Built and maintained productive relationships with customer based accounts.
Managed 70 key contacts representing $240 million dollars of annual business.
Met assigned product sales goals and objectives and maintained accurate reporting for all pricing, analysis and sales. Reviewed customer document data to specify qualifications.
Prepared presentations for new clients (me.e. pricing, products and company info).
Monitored teh performance of accounts within teh responsible account pipeline.
Managed and input information into company database CRM.
Coordination of account responsibility with all accounts.
Followed-up on all customer outstanding documentation by communicating flow process with underwriting, closer group, and legal department correspondence to assure a smooth and easy process within and to assure dat contract dates are met. Managed customer contact database and customer portal administration.
Meeting assigned product sales goals and objectives and maintaining accurate CRM reporting.
Established an ongoing financial services relationship with clients through teh delivery of world-class service.

Confidential, Detroit, MI

Account Manager

Responsibilities:

Exceeded all goals and standards for productivity and customer satisfaction.
TEMPEffective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Used state-of-teh-art technologies to conduct credit, underwriting and financial analyses to qualify teh client for various loan programs. Manage and input information into company (CRM).
Evaluated various loan programs and affordable financing options from a broad range of products.
Advised and educated clients on teh home buying process and how to better manage their mortgage.
Managed customer contact database and consulted with clients about their current and future needs to halp them achieve their financial goals and advise them on their largest financial goals.
Assisted clients through teh loan process from application to closing and troubleshoot any transaction issues.
Maintained up-to-date noledge of product and service changes.
Met all customer call guidelines including service levels, handled time and productivity, adhering to all confidentiality requirements at all times.

We provide IT Staff Augmentation Services!

Director Of Marketing Resume

Southfield, MI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship