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Business Support And Program Coordinator Plano, TX

SUMMARY:

My passion is technical writing and I have more than 10 years of in - depth experience working for multiple Confidential 500 companies in such diverse industries as semiconductor, telecom, and retail. My experience includes infrastructure technical writing, web content management, and corporate communications.

EXPERIENCE:

Confidential, Plano, TX

Business Support and Program Coordinator

Responsibilities:

  • Research scientific resources to create educational programming and step-by-step health and wellness instruction for clients
  • Manage and maintain weekly content for the employee fitness center website, newsletter, and Yammer group, with a focus on marketing the center’s services
  • Write, present, and record wellness-related presentations for a broad internal audience, adhering to company communications standards
  • Recently developed and wrote customer retention strategy and instructions for implementation

Confidential, Richardson, TX

Technical Writer (contractor)

Responsibilities:

  • Supported companywide IT capital strategy; consulted with project managers to bring IT policies and procedures into compliance with auditing and SOX requirements
  • Created the IT department’s initial disaster recovery documentation
  • Documented and flowcharted the IVR system (including recreating older documentation), using Visio, which I learned and became proficient in within one month)
  • Revised and maintained change management policy documents
  • Teamed with directors and project managers to document and present continuous help desk improvement (including weekly incident resolution reports which charted resolution times)

Confidential, Plano, TX

Technical Writer and Web Content Specialist

Responsibilities:

  • Developed content for IW intranet, including writing processes and CMS help
  • Documented internal processes; wrote support/help instructions for client usage
  • Handled intranet maintenance as the point-of-contact for an HP product web portal, including being entrusted with confidential content; worked with HP director to present web materials including creating org charts and executing the director’s task list for content updates; some use of HTML

Confidential, Denver, CO

Technical Writer

Responsibilities:

  • Partnered with communications director, executive and management teams, and web developer to improve the department intranet, reducing customer wait times for answers to inquiries up to 50%
  • Worked with 11 operations managers to develop escalation information, team profiles, organizational charts, and other critical data for 101 worldwide customer maintenance centers in the US, Brussels, Sao Paulo, and Hong Kong
  • Created style guide, administered quality control, and ensured adherence to standards of 1,600 intranet pages and documents for 67,000 monthly subscribers
  • Composed organizational announcements, productivity reports, presentations, and instructions for a wide audience that included union employees, direct employees, contractors, managers, executives, and customers (audience of 7,000)

Independent Writer and Communications Consultant

Confidential, Thornton, CO

Responsibilities:

  • Worked with subject matter experts and developers to document processes and online help for internal tools
  • Wrote, edited, and published organizational announcements and productivity reports for the Worldwide Financial Standards and Reporting department
  • Developed onboarding training curriculum, maintained department showroom, and coordinated events (for up to 300 people)

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