SUMMARY

• Knowledge Analyst provided expert personnel support to over civilian l headquarters personnel, and 400 personnel located at Joint Chiefs of Staff, Pentagon, Defense Intelligence Agency, and Intelligence and Security Command

PROFESSIONAL EXPERIENCE

Senior Knowledge Management Analyst

Confidential

Responsibilities:

• As the senior Knowledge Engineer, my daily duties are to gather customer requirements, plan and develop solutions, and demo / train users on product for customer acceptance Analyze business process with an understanding of technical problems and solutions as they relate to the current and future joint environment and provide recommendations as necessary Integrate or replace outdated processes with new processes according to best practice and communicate any changes to impacted JS teams Support Tier II and Tier III of the Service Desk, primarily with SharePoint in a business process environment;
• Recommend and facilitate quality improvement and collaboration efforts as it relates to IT. Support administration and management of JS SharePoint presences according to governance and best practice Interact with users at various levels and evaluate vendor products;
• Develop and monitor policies and standards for allocation related to the use of computing resources maintain current knowledge of relevant technologies as assigned Participate in special projects and enterprise - wide initiatives as required communicate and present information in a clear and professional manner working knowledge desired of Joint Information Environment (JIE) Working knowledge of enterprise solution exceptional customer service skills required.

Senior Knowledge Management Analyst

Confidential

Responsibilities:

• Promote knowledge sharing through DIA operational processes and systems enhancing the integration and exchange among information systems in the Foreign Material Program Office.
• Provide support for DIA FMP of communities of practice, share experiences across organizations, business units and networks. Works with users to design, develop and test complex knowledge capture processes and workflows, search capabilities and measurement approaches.
• Designs, develops, implements and maintains SharePoint-based applications and 3rd Party SharePoint related software for knowledge management applications. Uses available tools and/or web-based application development methodology to provide web-based solutions. Plans, schedules and conducts systems tests; monitors test results, and takes appropriate corrective action. Performs a wide variety of analytical studies and projects related to management improvement productivity improvement, management controls, and long-range planning including developing guidance on techniques for management and methods improvement.
• Develops technical user guides and other technical documentation, such as Directives and Manuals. Maintains current knowledge of relevant technologies as assigned.

Web Developer/Secure Infrastructure Analyst

Confidential

Responsibilities:

• Identified, captured, and tracked functional requirements for customer. Developed Microsoft 2003 SharePoint sites for the Directorate of Analysis and its subordinate offices for collaboration and Dissemination of documentations. Developed SharePoint sites using Adobe Master Suite, and Microsoft FrontPage to edit XML, HTML, and ASPX code for customized sites.
• Managed SharePoint users and document control, such as a Word doc, PowerPoint, or HTM file. Examined manuscripts, disks, and related materials accompanying the job to decide if furnished materials are adequate.
• Developed and implemented financial project reporting solutions against customer requirements surrounding SharePoint 2010 technology. Designed, developed, and implemented custom web part using Visual Studio 2010. Used Red Gate tools with SQL Server query analyzer to optimize performance of database with indexes and stored procedures.
• Implemented Managed Metadata Navigation to simplify search on a site utilizing managed metadata. Developed a website ADRS - UN initiative using Dreamweaver, PHP, CSS, JavaScript, Photoshop, HTML.

Senior Intelligence Collection Content Manager

Confidential

Responsibilities:

• Collected and disseminated Geospatial Imagery and INTSUMS to the intelligence community via the Confidential Secret systems in support of Confidential Intelligence. Managed SharePoint portals for the all OCONUS or down range BN, so reports to other Agencies and US allied forces could be disseminated.
• Developed and implemented financial project reporting solutions against customer requirements surrounding SharePoint 2010 technology Administering SharePoint 2007 by developing and integrating new MOSS and WSS solutions, including the creation of processes that can be utilized for easily repeatable installations.
• Provided expertise with data modeling, design, scripting and data loading with ETL tools and geo-processing models, along with database performance tuning and troubleshooting skills. Processed Visa for RP soldiers, and civilians. Prepared reports and briefs to program or higher-level leadership which conveyed results and recommendations. Collected and disseminated intelligence products regarding Afghani and Iraqi threats to the intelligence community