Senior Process Specialist Resume

SUMMARY

A Customer service based, communication and training professional exceeding the industry performance standards and service levels. A proven leader with the ability to manage and develop business priorities in a leadership role or team environment.
STRONG Excel, Word and PowerPoint Skills (Analyzing, manipulating, and presenting large amounts of data)
Expert level Business Operations Analyst and Process Specialist in a shared service/team oriented business environment
Running database reports and queries
Management - Level Abilities
HTML, CSS, Javascript and SQL Proficient (Not Certified)
Determine root causes
Function independently with limited work direction
High level professionalism, leadership, judgment and analytical skills
Assess different options and recommend an approach
Coordinate colleagues to solve client support problems
Database Management Systems: PeopleSoft 9.2 and system upgrades since 2011, Siebel, Interactive Desktop Connection
Music and Recording software DAWs such as ProTools, MPC, Ableton , Audio Interfaces and mixing boards and digital editing software such as iMovie
Audio/Video setup, HD Televisions, Projectors
Familiarity with ISO 9000, KPI Reporting/Analysis
10+ years in customer service environments
7+ years in b usiness analysis and operations, with expertise in a variety of functional areas, adding value to the business through effective process analysis and documentation

PROFESSIONAL EXPERIENCE

Senior Process Specialist

Confidential

Responsibilities:

Senior Business Operations Process Specialist for all MTA Employees in business operations related functions. Business related support of all employees from entry level to executive titles. Support in all back-office related functions.
Liaison for all MTA Employees, Vendors and select applicants to all MTA Business Service Center Departments and select Departments outside of the BSC such as Pension and Deferred Compensation

IT Help Desk Support

Confidential

Responsibilities:

Peer coaching and training including large group instructional and training of new hire employees Document Management Center Operations using the latest document imaging software Expert level proficiency in Accounts Payable, IT Help Desk Support, Benefits administration, Human Resources administration, FMLA, Short/Long Term Disability, Payroll and Talent Acquisition in relational databases
In depth knowledge of PeopleSoft, Oracle Document Capture and Universal Content Manager Ability to facilitate training and coaching sessions with company issued training material or material can also be customized for specific training if required