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Defect Manager Resume

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Dallas, TX

SUMMARY

  • 6+ years of Quality Assurance experience working in multi - tier Web-based and Client-server applications.
  • Good experience in domains like POS Retail/ Ecommerce and Telecom.
  • Proficient in Mostly Manual and some Automated Testing Tools.
  • Extensive knowledge of SDLC (Software Development Life Cycle) methodologies.
  • Experience in complete project life cycle development including Analysis, Design, and Coding, Unit Testing,
  • Manual Testing experience involves Test Planning, Test scenario creation, Test case writing, Test data creation using MS Excel, SQL and DB validation, Defect reporting with Test and Defect management in ALM Quality Center.
  • Extensive experience in Microsoft Office, Word, Excel, PowerPoint, Outlook, Access.
  • Knowledge and understanding of capital markets and the effects of liquidity risk in an organization.
  • Experience with Mobile application testing - iPhone, Android, web and feature phones using Simulator.
  • Good Documentation and Process Management skills with an ability to effectively understand the business requirements to develop a quality product.
  • Expertise in working with various mobile devices such as Android, IPhone, tablets to perform browser compatibility and configuration testing.
  • Performed portfolios of clients and assignments and key client relationship, develop and deliver services and value charters
  • Implementation Projects. Experience working on testing UI based applications. Ability to lead testing efforts with Business Analysts, Developers, Product owners,
  • Customers and offshore QA testers.
  • Experienced in preparing and executing Test Cases based on Business requirements and Technical Specifications
  • Employed multi-tasking skills to react to changes in a fast-paced manner to Defect tracking and Error Handling.
  • Conduct Ticket Quality Review in attain the quality improvement among the services
  • Experienced in conducting the proactive measures such as Defect Prevention Process with the statistical techniques.
  • Played key role in coordinating process improvement initiatives among different countries.
  • Experienced in sharing the documentation of arte facts and come up with standard procedures which is followed globally.
  • Experienced in Quality Function Deployment among different pools globally.
  • Extensive exposure in coordination between onsite-offshore team and defect management. Experiences in Mobile App testing in helping the Mobile QA testing in their efforts.
  • Worked on various devices like iPad, Mobile Devices, Android, Microsoft surface, Duo 11. Worked in various projects in Agile Methodology

TECHNICAL SKILLS

  • Appium, JMeter, Jenkins, TestLink, Mantis, Postman, Firebug, GitHub, Bugzilla, RazorSQL, PhantomJS, UIAutomator, Notepad++, FileZilla, AutoIT

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Defect Manager

Responsibilities:

  • Own overall defect management process and reporting.
  • Assure priority defects are being managed in an expeditious manner across the teams.
  • Conduct pre-triage and triage meeting with required attendees when needed.
  • Ensure defect content integrity.
  • Assure that all organizations are ready to support defect management
  • Gain commitments for all defect cycle targets and assure SLA
  • Closing complex issues which may not have a defect associated with them
  • Constantly review Agile Craft and TDP for infractions to the Defect Management standardization (SLA’s, Defect life cycle & Root Cause Analysis )
  • Identify POC's for defect changes and updates and weekly follow-ups as needed
  • Ensuring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
  • Responsible for end to end defect management.

Confidential, Fort Washington, PA

QA Tester

Responsibilities:

  • Worked on Android studio and used Log cat to check the logs and report the errors to the developers.
  • Used Postman for generating the Push Notification.
  • Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
  • Performed System Test, Unit Test, Functional Test and Regression Test.
  • Interacted with the business analysis and developers in requirements analysis, review design documents, testing and documents which are developed in to Agile, Scrum, and sprint environment.
  • Performed manual testing to check on major functionality of UI.
  • Extensively worked on performance testing tools like JMeter.
  • Experience with Git and Subversion, Jenkins.
  • Responsible for analyzing the test Objectives and prepare Test Plan and Test script for the projects.
  • Gathered business process requirements and utilize Sales force functionality to automate and achieve those objectives.
  • Responsible for analyzing the test data needed for the test scripts and work with the data team to get the required data.
  • Well in testing of the web services using the SOAPUI and PARASOFT SOA testing tool.
  • Responsible for Code Packaging and Deployment to UAT and Production servers in the .Net Web farm and python.
  • Develop scenario based testing for the JMeter scripts.
  • Resolve escalated hardware and software issues related to WLAN/WAN.
  • Performed manual testing of individual modules of the Application on Phone, Tablet and Android Devices.
  • Reviewed Test Scenarios & Procedures with Business System Analyst to make sure all the requirements are covered.
  • Closely worked with the Development Team, to understand the system logic, and problems solving
  • Involved in defect review meetings with development and SME teams.
  • Analyzed the Crash reports on various mobile platforms and reported to the development team.
  • Worked closely with the configurators in fixing the bugs and did Regression, sanity and Alpha testing.
  • Created and published Test Plan, Test Strategy documents on Jira align for project team members.

Environment : Windows 7, Tablet, Phone, Android, JIRA, Android studio, Postman.

Confidential, Reston, VA

QA Tester/Functional Tester

Responsibilities:

  • Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
  • Interacted with the business analysis and developers in requirements analysis, review design documents, testing and documents which are developed in to Agile, Scrum, and sprint environment.
  • Tracked defects using ALM/Quality Center.
  • Performed functional testing of individual modules (Accounts, Trading, Quotes and More) of the Application on iPhone, iPad and Android.
  • Created and published Test Plan, Test Strategy documents on SharePoint for project team members.
  • Performed browser compatibility and configuration testing on various operating systems such as Android OS, iOS etc.
  • Assist Grainger Test Team Lead in planning and facilitation of the test phases
  • Worked with three mobile application simultaneously: iOS (iPhone &iPad), Android
  • Working on IPad and Android versions of the apps.
  • Tested tablet version of sites using variety of iOS and Android tablets.
  • Worked with Web and three mobile applications simultaneously: iOS (iPhone & iPad), Android and WP
  • Analyzed the Crash reports on various mobile platforms and reported to the development team.
  • Used ALM/Quality Center for test documentation management and defect tracking.
  • Developed and executed test cases and test Scenarios and followed-up defects using ALM/Quality Center.
  • Used SOAP for WSDL files validation in Web services testing
  • Ability to work using cross functional using Agile Methodology.
  • Created various test sets for different test cycles within Test Lab module of ALM/Quality Center and perform the test case assignment within ALM/Quality Center for offshore QA testers.
  • Using agile methodology and engage in an iterative workflow and incremental delivery of working software.
  • Functionally validated Web Services delivered in SOAP XML format as provided in specification document
  • Created various test reports such as Test Execution Status, Defect Status, and Defect Injection Rate through Reports and Graphs feature of ALM/Quality Center and publish them on as needed basis on the SharePoint sit.

Environment : Windows 7, iPad, iPhone, Android, Toad oracle 9.7.2, JIRA, ALM/Quality Center, clear quest, Microsoft Visual studio, Microsoft Test Manager, .Net, HTML, Microsoft visual C++ 2008.

Confidential

Manual Tester

Responsibilities:

  • Reviewed the Project Requirements Specifications with Business and Development teams.
  • Attended Technical Design meetings to understand in depth of the application.
  • Assisted in developing QA Test Plan to meet the project requirements specifications.
  • Developed Functional Test Scenarios and Procedures to meet the project requirements.
  • Performed RESTFUL API testing using Postman tool.
  • Involved in CI/CD Pipeline integration using Jenkins.
  • Developed test scripts in java using appium to perform regression testing on MDES app for both android and ios.
  • Reviewed Test Scenarios & Procedures with Business System Analyst to make sure all the requirements are covered.
  • Closely worked with the Development Team, to understand the system logic, and problems solving
  • Involved in converting manual test cases into automated scripts using selenium Web Driver.
  • Designed and developed framework using Page Object Model framework for creating Object repository using Java, TestNG, and Selenium Web Driver.
  • Developed automation scripts using Selenium Web Driver for smoke tests and regression tests.
  • Created Selenium test automation framework based on UI Mapping property files

Environment : Quick Test Pro, HTML, ALM/Quality Center, TOAD, Assignment Manager, Workflow Manager

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