SUMMARY:

• 8+ years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in CRM and SalesForce.com and Java/J2EE technologies.
• 5 Years as certified Salesforce Developer, Administrator and BA.
• Experienced in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experienced on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Extensive experience of working in JavaScript and CSS3.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Proven skills in SFDC Configurations/Customizations - as Administrator and Developer.
• Experienced in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Worked on Salesforce CRM platform on different environment of SFDC such as Sales and Service Clouds.
• Used Scribe application to integrate business solutions to Salesforce.com and also configure and provide ease of modification as business processes change
• Good understanding in CRM business process such as Case Management and Partner portal(Partner Relationship Management)
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expert knowledge of relational databases and data modeling.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Chatter implementation and customization using Chatter API.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Have exposure in Customer Portal and Self -Service Portal.
• Experienced working with .NET technologies.
• Have good experience in Trigger, Test Methods
• Possess understanding and knowledge of the functionality of Web Services for SOAP API.
• Have worked with project management tools such as Microsoft Project to create project plans, milestone, risk analysis, and responsibilities.
• Experienced on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.
• Proficiency in programming languages and database such a Java, .Net, Java script, HTML, J2EE.

TECHNICAL SKILLS:

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML, Java Script, XML

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Languages: Java, Apex, JSP, XML, HTML, Java Script, CSS

Tools: Eclipse, Force.com IDE, Workbench, SOQL Explorer, ANT Migration tool, ServiceNow, GIT Hub.

Databases: MS SQL Server 200x, Oracle 11g.

Other Tools: MS Office Suite, MS Excel, MS Visio

Operating Systems: Windows XP/Vista/2003/7/10, Linux, Unix

WOEK EXPERIENCE:

Salesforce Developer

Confidential, Jersey City, NJ

Responsibilities:

• Worked with various salesforce.com custom as well as standard objects like Cases, Accounts, Contacts
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
• Interacted with various teams in order to resolve those tickets on time.
• Handled the cases related to workflow rules, validation rules, Formula Fields and various customizations within Salesforce.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Created and managed branding, zoning, customization of Salesforce Communities.
• Worked on Data updates and Loads on need basis using Data Loader.
• Worked on User's Profiles, Permission Sets, Roles, and Sharing Settings etc.
• Participated in daily stand up meetings to track the different pending activities.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Involved in the design and configuration of the Service Cloud at enterprise level.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Created templates, page layouts, and record types according to the business process requirements.
• Managed the Inbound & Outbound synchronization from Oracle Eloqua.
• Handled Data Management, Activity Logging and Campaign Tracking in Eloqua.
• Helped my team understand Marketing Automation tools & their integration with existing CRM.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Resolved issues in CTI Soft Phone and Live Agent in Service Cloud.
• Provided knowledge transfer along with the team to the key users and the support team.
• Environment: Saleforce.com platform, User's Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Windows 7

Environment: Salesforce.com Platform, Workflow Rules, Approval Process, Apex Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Salesforce Developer/ Admin

Confidential, FL

Responsibilities:

• Participated in Design Sessions with the Client from Idea discussions to project requirements finalization.
• Worked in Citrix provided Citrix receiver with virtual environment Xen Desktop.
• Dealt with enhancement and enterprise projects.
• Used Flosum version control tool. Created branches, made commits to repositories, created patches to deploy to production.
• Daily Standup Call with offshore Team and onsite to provide status.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
• Used SharePoint, citrix release management tool.
• Language Translations for Custom labels, Email templates for Chinese, Chinese traditional, Japanese, Thai, German, French, Italian.
• Write Test Classes with proper asserts and excellent code coverage.
• Convert existing triggers to EDA pattern without disturbing the legacy flow.
• Used Apex data loader, work bench for data loading, extracting activities.
• Developed Visual force pages, apex classes, test classes, triggers, custom objects, email templates, work flow rules, custom labels, custom settings, custom meta data.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on changed hierarchical requirements.
• Worked on various Salesforce.com standard objects Accounts, Leads, Quotes, Opportunity, Contacts & Custom objects, validation rules, page layouts, triggers.
• Worked on eclipse, mavernsmate.
• Partner portal configuration, UI changes.
• Developed various batch classes and scheduler classes.
• Customized and enhanced Reports.
• In Development phase, coordinated with team to Ensure to Follow SalesForce Best Practices.
• Created Workflow rules, Email alerts to send Emails to portal users with localization in various languages.
• Participated in sessions for new apex change products and worked on customization of them.
• Refreshed sandboxes and deployed delta to higher environments.
• Acted as point of contact for the tickets raised to salesforce, until resolving them.

Environment: Eclipse IDE, Mavernsmate, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, CSS, Sharing Rules, Visual force Pages, Triggers, Workflows, Email alerts, APEX DataLoader, Localizations, Web Services API, Apttus CPQ, Folsom, SOAP, REST API.

Salesforce Developer/Administrator

Confidential, Naperville, IL

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Modified the existing Salesforce data by removing duplicate account records using Demand tools.
• Working with web services API.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Generated various reports and dashboards for the Sales Executives and Sales Managers.

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Salesforce Developer /Administrator

Confidential, Tampa, FL

Responsibilities:

• Performing both the roles of Salesforce Developer and Administrator in the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones s and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Implementing Configuration, Customization and Development on Sales and Service Cloud.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and also performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and also mapped the XML request to salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and also had a good knowledge on Customer Portal.
• Working on minor improvements on standard objects which include Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Working on Loading and Managing the Data using Apex Data Loader and Excel.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.
• Designing, Managing and Maintaining the Sales Security Model.
• Identifying and Resolving the System Issues.

Environment: Salesforce platform, HTML, Java Script, Validations, Work Flows, Apex Triggers, Reports, Custom Objects, Custom Tabs, Visual Force Pages, Components and Controllers, Data Loader, Web Services, Email Services, Security Controls, Eclipse IDE, Sandbox Data Loading.

Salesforce Developer

Confidential, Pleasanton, CA

Responsibilities:

• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visual force that consists of several new data integrations and customizations are done to B2B Salesforce.com.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Involved in Data load operations using Force.com Apex Data Loader.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created Visual force pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Created the visual force pages and integrated with external legacy system using REST based web-services.
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps. Customized Tabs for different business user groups and business centers.
• Created Workflow Rules, Approval Process, Validation Rules, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, Events and Audit Trials and implemented Field Level Security for sensitive data holder fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Integrated Salesforce.com with an external application using SOAP/REST based web services.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.
• Customized company profile and communication Templates of the organization as per the organization requirements.
• Managed Security settings and conducted regular Security/Configuration Audit.
• Maintained and communicated system metrics to track trends in usage and data integrity.

Environment: SalesForce.com, Force.com, Apex Classes, Visual force (Pages, Component &Controllers), SOQL, SOSL, Data Loader, CRM Fusion Demand tools, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, AppExchange, WSDL, SOAP, Eclipse, IDE Plug-in and Confidential QC.

Java/J2EE Developer

Confidential

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component.
• Developed Servlets to handle HTTP client requests using Servlet Request & Servlet Response objects.
• Developed programs to retrieve the data from a MS-SQL database using JDBC.
• Coded web pages using HTML and Servlets.
• Responsible for Testing - Unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server.
• Writing Procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: • Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse 2.0.