SUMMARY

• Overall 5+ years of experience in building my career as a Salesforce Development and Administration where I enhanced my Software Development skills and help an organization achieving its goals.
• Involved in Salesforce configuration, customization, integration, deployment, communities and classic to lightning migration.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Involved in requirement gathering, analyzing them and provided quotes to the clients based on their requirements, size and duration of the project.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experienced in creating and configuring Profiles, Users, Permission sets, Page Layouts, validation rules, Role Hierarchies and sharing settings, Email Services, Workflow rules and Process Builders.
• Experience in Integration of Apex with External services by making callouts that used REST/SOAP.
• Experience in working with deployment of Salesforce components using ANT Migration tool, Eclipse IDE and Change sets from sandbox to sandbox and sandbox to production environments.
• Experience in understanding APEX, JavaScript and writing SOQL queries.
• Experience in implementing and maintaining the branching and build/release strategies utilizing GIT.
• Extensively used MS Excel, PowerPoint. Ability and Enthusiastic to learn new technologies.
• Experience in Working independently and working with Cross-Functional Teams as per the Organization requirements.

TECHNICAL SKILLS

SFDC Technologies: Standard/Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Work bench, Flows, Reports, Dashboards, Force.com IDE, and Eclipse, Sales Cloud, Service Cloud, Release Management, Case Management, Lead Management, CPQ.

Web Technologies: Web Services, HTML, XML, JSON, Java Script, Visualforce Pages, Workbench

Languages: Java, APEX, SQL, SOSL

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com, VLOOKUP, Force.com Platform (Sandbox and Production), App Exchange Applications

Operating Systems: Windows, Mac.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Following Agile Methodology, performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Designed, Developed & deployed various Apex Classes, Triggers, Visual force pages. Worked with Batch and Future based Apex classes to implement the custom functionality.
• Performed daily administration of data manipulation tasks such as data loading, monitoring SFDC storage usage in Production and Sandboxes and task assignments using Data Loader, Data Import Wizard, and Workbench and excel.
• Experience in working in both Sales Cloud, Service Cloud which included Lead management and Case management.
• Followed agile methodology with biweekly sprint.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction Objects, while also structuring user roles, Profiles, Page layouts, Permission sets, Report Types, sharing rules, Validation Rules, public group etc.
• Created Workflows rules, flows and Process Builders to automate the data process.
• Worked on Change sets, ANT migration tool for deploying components from sandbox to sandbox and sandbox to Production.
• Development functions include but are not limited to implement REST based web services, writing apex classes, visual force pages, apex triggers, controllers, etc.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Performed sandbox refreshes periodically to refresh code and metadata objects in all lower environments.
• Worked on granting record access by creating user role, Public Groups and Sharing Settings to secure data by implementing profiles, permission sets, and field-level security.
• Experience in supporting 5000+ SFDC users.
• Extensively worked on Release Management by deploying the packages to sandbox and production using ANT Migration tool, deploying the components using changesets across our org.
• Created custom Reports and Dashboards for my management and provided daily administration and support.
• Worked on configuring and implementing Sales Cloud and Service Cloud in our Org.
• Developed Email templates in Text, HTML and Visual force for setting up email alerts for auto response and data updates.
• Involved in End-End QA and UAT and validation of CPQ including Products, Pricing, Quoting etc.
• Testing the CPQ integration with ERP.
• Worked on troubleshooting the issues based on User requirements and resolving all Salesforce related tickets in org based on priorities.
• Experience in integration our Salesforce data with third party apps like DocuSign, InContact and Skedulo etc.
• Performed various Data Migration activities like Insert, Update, Delete and Export using Apex Data Loader, Data Import Wizard and Workbench.
• Experience in coordination with sales team and configured our Org SFDC as per their requirements.
• Created custom objects, fields, Profiles and other SFDC admin tasks and managed multiple environments.
• Worked closely with users to provide best practices and tips on Salesforce usage including training to new employees, Documentation and support as necessary.
• Tested Web Services using POSTMAN tool as a part of unit-testing.
• Experience in working with cross functional teams and fixing the bugs.

Environment: SALEFORCE.COM, SALESFORCE LIGHTNING, APEX, APEX CUSTOM CONTROLLERS, GITHUB, SOUCE TREE, APP EXCHANGE, AGILE, ANT MIGRATION TOOL, VISUALFORCE PAGES, DATA LOADER, Data Import Wizard, WORKBENCH, HTML,REST/SOAP WEBSERVICES, WORKFLOWS, PROCESS BUILDER, REPORTS and DASHBOARDS, CUSTOM-OBJECTS, CPQ, SALES CLOUD AND SERVICE CLOUD,RELEASE MANAGEMENT, FORCE.COM PLATFORM (SANDBOX AND PRODUCTION), POSTMAN.

Confidential, Boston

Salesforce Admin/Developer

Responsibilities:

• Experience in full cycle implementation of SDLC such as design, configuration, custom development and integration.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Followed agile methodology with 4-week sprint.
• Configured and customized Standard objects like Accounts, Contacts, Opportunities, Products, Leads, Campaign, Events, Tasks, Cases.
• Experience in working in both Sales Cloud, Service Cloud which included Lead management and Case management.
• Integrated with Enterprise Patient System using Rest API to retrieve client's information, Developed Batch jobs to feed and maintain the Enterprise System.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Managed Users, Public Groups, Profiles and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Developed Formulas, Workflows to update the newly imported data based on rules defined in existing business processes. Set both object-level and record level security.
• Worked in Release management process and ensure all appropriate tickets are open and required documentation approvals are complete for monthly deployments.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Visualforce to build enrich UI for creating Custom buttons and for routing to new pages and worked on integrating SOAP and REST API.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow rules and Approvals.
• Extensively Used Data Import Wizard, Data Loader for DML operations and Workbench for writing SQL.
• Experience in integration our Salesforce data with Oracle database.
• Daily administration and support of Cases in the Salesforce database, including but not limited to managing a multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Migrated our code to UAT and Production using Inbound and Outbound Change sets.
• Experience in working with cross functional teams and fixing the bugs.

Environment: SALEFORCE.COM, SALESFORCE LIGHTNING, APEX, APEX CUSTOM CONTROLLERS, GITHUB, SOUCE TREE, APP EXCHANGE, AGILE, ANT MIGRATION TOOL, VISUALFORCE PAGES, DATA LOADER, Data Import Wizard, WORKBENCH, HTML, WORKFLOWS, PROCESS BUILDER, SALES CLOUD AND SERVICE CLOUD,RELEASE MANAGEMENT, JIRA, REPORTS and DASHBOARDS, CUSTOM-OBJECTS, FORCE.COM PLATFORM (SANDBOX AND PRODUCTION), POSTMAN.

Confidential

Salesforce Admin

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization.
• Take part in all application development (SDLC) life cycle phases.
• Experience in supporting 500+ SFDC users.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Created profiles and implemented Object and field level security to hide critical information.
• Worked with senior team members to analyze of each product and its competitor to integrate new product and optimize existing products.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Prepared data files and uploaded data using data loader for more than 50,000 records and Data Import wizard for less than 50,000 records.
• Used Data Loader and Data Import Wizard to load data into our SFDC.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SALEFORCE.COM, WORKFLOW RULES, REPORTS, STANDARD AND CUSTOM OBJECTS, CUSTOM TABS, SECURITY CONTROLS, DATA LOADER.