SUMMARY

• Pega Certified Business Architect Professional with 6+ years of IT consulting experience in Healthcare industry with multiple roles as Business Analyst, Systems Analyst and Subject Matter Expert.
• Expertise in Business Analysis, Use Case and User Story Development, Process flow representations, used MS Visio, ARIS Express BPM tool.
• Proficient in system development life cycle (SDLC) models, Agile, Waterfall, Agile - Waterfall hybrid.
• Experienced in using PEGA PRPC 7.1/ 7.0/ 6.2 version user profile applications and DCO sessions, Oracle - Siebel CRM systems.
• Extensive experience in working through and successful delivery of all stages of SDLC - understanding business needs, requirements analysis & documentation, design analysis & feasibility, wireframe design, documenting test cases, testing, post-production support.
• Involved in Business Process Automation with Pega Life sciences system - Pega Rules Process Commander (PRPC)
• Experience in conducting requirement workshop / interviews with SMEs, creating Business Requirement Document (BRD), Functional Specification Document (FSD).
• Experienced in acting as both Client - specifying the business requirements, and as Requestor - requesting and leading the requirements sessions.
• Experienced in conducting system Demos to the business teams for the developed system services and collecting feedbacks for improving the system design.
• Experience in conducting Gap Analysis, understanding the As-Is to support the To-Be system requirements.
• Proficient in preparing the Test Strategy, Test Plan, Test Scenarios, Test Data, Defect Tracking and Reporting.
• Strong experience in conducting End to End Testing with the intermediate vendors involved.
• Skilled in conducting System Testing, Regression Testing, User Acceptance Testing, Test Strategy Planning, Testing Process.
• Experienced in using HP ALM and JIRA, Rally tools for testing and tracking purposes.
• Successfully onboarded new products into Oracle - Siebel CRM system, worked to design and define the system rules and triggers for introducing the new product.
• Quick learner with excellent communication and interpersonal skills with the ability to communicate effectively with all the individuals and teams in the project.
• Possess experience in project team coordination, motivation as well as the ability to communicate effectively with onsite and offshore team.
• Excellent analytical and logical skills with a good understanding at the conceptual level and possess excellent presentation, communication and interpersonal skills.

TECHNICAL SKILLS

• Pega 7.X, Pega 6.X, ARIS 2.3, MS VISIO.
• MS-Visio
• MS Office
• HP ALM, JIRA, Rally, SharePoint
• HP ALM
• SQL server

PROFESSIONAL EXPERIENCE

Pega Systems Analyst

Confidential - Covance, MD

Responsibilities:

• Worked through all the stages of SDLC to build the new catalyst system from scratch, for the Core and Client layers, successfully onboarded two major clients during the project tenure.
• Served as an on-site Pegasystems (PEGA) Subject Matter Expert for the End System Users after the system migration.
• Document the Requirements and Property matrices for each Program/Product/Service/Service Classification, used the designer studio to capture objectives.
• Analyze the service case process to determine the system rules for the automated system triggers for the user at specific instances during the lifecycle of that case.
• Define rules and UI specifications for developing the Manager and User portal, determine the rules for GetNextWork and Workbaskets and Worklists.
• Determine, review and finalize the system rules for each Case, Sub-case, and Task.
• Map datapoints that are collected from an e-application accessed by an external entity to a specific service case into the Pega system.
• Analyze, review, and finalize all system user scenarios to determine each service case-stage category to expected path and alternate path to determine the outcome of the case.
• Determine the best user Dashboard view for each system user based on the users’ allocated Program/Product/Service/Service Classification
• Prepare system UI mockups during elaboration for the agreed-to-migrate client programs, products and its offered services
• Utilizing the PEGA Designer studio to document the business requirements, review and provide feedback to the specifications within the designer studio
• Determine and utilize the Service Level Agreements (SLA) that are provided as part of Out-Of-Box (OOTB) functionality by Pegasystems (PEGA) for each process that is specific to individual service offered to the client by defining the client expectation turnover for that service.
• Liaise between the development team and senior business management to convey end user feedback on system functionality and recommend/document feedback for future migration releases.
• Analyze the client service process and the current service agreements to determine the application’s OOTB functionality, Goal, Deadline and Past Deadline points that are applicable for each stage.
• Define the ‘Urgency’ expedition amounts and determine the Urgency levels for each service case.
• Determine the system routing design by utilizing the PEGA-defined guardrails and document them in process flows to specify the expected system behavior for each stage
• Validate the eService functionality for the to-be migrated client for the catalyst site to the reference .Net site and review process functionality
• Access HP-ALM to document, track, update, assign and use the test scripts during User Acceptance testing
• Report, assign, and track all defects in the JIRA (system) identified during the validation process
• Provide Post-production support to the end users after onboarding until system stabilization.

Business Architect

Confidential, NJ

Responsibilities:

• Analyzed and identified gaps in the existing system by comparing and contrasting documented business requirements, and worked on creating a design for a new revised improved system.
• Initiated kick off meetings with key SMEs, project and IT team to identify high level uses cases and requirements and arrive at key product backlogs.
• Facilitated and conducted project scope meetings between business stakeholders including Portfolio Manager, IT and database teams to understand and directly capture business objectives (DCO) in application profile.
• Coordinated with process owners / SMEs and project teams to prioritize product backlogs for agile scrum sprint cycles based on different types of portfolio assets in consideration.
• Analyze the business requirements/processes, investigate them in detail and translate the same into system processes. Developed process maps for different model patterns using MS Visio.
• Worked with SMEs to understand the performance metrics calculation for different assets in combination with option overlays and captured the user stories and specifications in Rally &application profile.
• Coordinated with system architects to identify data elements, objects and types to be mapped under data model.

Business/Process Analyst

Confidential

Responsibilities:

• Developed high level and low level Use Cases on getting the specification document approved.
• Performed gap analysis between the To-Be requirements and As-Is system.
• Successfully conducted and coordinated JAD sessions between the Stakeholders and the Project members.
• Decomposed high-level information into detailed requirements/user stories/user journeys. Performed extensive Requirement analysis and developed use cases and workflows.
• Created a data mapping document to provide details regarding the tables and fields to be used for reporting purposes.
• Participated in daily scrums, sprint planning, sprint review and sprint retrospective meetings every sprint as per agile/scrum methodology.
• Extensively interacted with the Information Management Subject Matter Experts (IM-SME’s) and stakeholders to get a better understanding of client business processes especially the capability to provide the customers.
• Maintained Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted the marketing research and generate the financial projection and analysis for existing business.
• Helped the testing team with the review of functional test cases aligned to the use stories.

Data Analyst

Confidential

Responsibilities:

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Preparing Competitor analysis for company using SWOT analysis and providing recommendations for improvisation.
• Market research to provide recommendation on the proposed entry into a new line of business.

Graduate Teaching Assistant

Confidential, Houston, Texas

Responsibilities:

• Technology planning & management
• Accountable to handle 50-60 students’ queries via e-mails, in person and grade students Quizzes & assignments; Proctoring exams; Handling any issues related with Course management software; communicate with students in order to assist students in writing as well as preparing reports and assignments. Maintaining clear communication with the professor and reaching their expectations.