SUMMARY

• Dynamic IT executive with over 20 years of experience managing Innovation and Information Technology functions for enterprise wide technology platforms and systems to meet tactical and strategic business objectives.
• Strong capability to successfully collaborate with executives. business partners, and clients to promote existing technology capabilities, as well as identify gaps, and innovative technology solutions based on business needs and goals.
• Effective leader with a known ability to take the initiative, evaluate, and deliver technology solutions and process improvement across all lines of business to meet overall objectives.

AREAS OF EXPERTISE

• Strategy
• Leadership
• Team Building
• Roadmaps
• Innovation
• Partnerships
• Infrastructure
• Enterprise Applications
• Security
• Product Management

PROFESSIONAL EXPERIENCE

Confidential, Countryside, IL

Senior Director of Enterprise Applications

Responsibilities:

• Responsible for enterprise applications and tools to support the business functions, as well as provide strategic direction and tactical delivery and support of all technology platforms.
• Direct the enterprise applications team, while partnering with business users and managing vendor relationships for the definition, design, development, implementation, and support of the application portfolio.
• Collaborate with senior leadership and business areas to determine technology needs and priorities to achieve business objectives.
• Create and maintain a strategic roadmap with recommended solutions utilizing current and innovative technologies to meet the required objectives across all departments.
• Responsible for technology architecture leadership including infrastructure, security, and enterprise applications.
• Implemented Salesforce platform with .Net to replace legacy wine club membership and loyalty platform, which has proven to improve retention by over 15% and enabled 4X growth since implementation.
• Created and currently implementing a 5 - year roadmap to replace legacy outdated technology processes, security, applications, and infrastructure with solutions that will provide scalability and flexibility to meet the organizations fast paced growth and continuously changing requirements.
• Implemented mobile responsive websites, a mobile app, and internal web applications that resulting in increased engagement by over 50%. For one program, this resulted in increased sales of over $300,000 while reducing costs by over $75,000.
• Created staffing plan, through hiring or development of existing staff to improve IT operations to become more effective and support the sustained growth of the company by over 40% each year (Over 2X since I have been at the company)

Confidential, Deerfield, IL

Senior Program Director - CRM, IT Strategy and Innovation

Responsibilities:

• Active member of team that created a shared services department for Customer Care Operations, IT Support Desk, and HR Support Team.
• Created the strategic IT capabilities roadmap and supporting IT capabilities for multiple departments and teams.
• Collaborated with Global Enterprise Architect to help lead technology commonality, synergy, and alignment across business units.
• Worked with Business and IT leadership to set IT objectives, goals, and priorities to support Customer Care Operations growth, consolidation, and improvements, including creating the first Agile implementation process for specific platforms within Walgreens.
• Worked with CIOs from other business and IT divisions to insure synchronization of technologies and programs with enterprise solutions related to infrastructure, Human Resources, Finance, Operations, Application Development, Business Intelligence/Analytics, QA, Security, and Compliance.
• Oversaw teams, including architecture, development, and QA, to implement and support a CRM and ERP solution across all business units leading to $62M in annual benefits through improved operations, increased revenue, and enhanced customer satisfaction.
• Led the technology team that rolled out a global HR platform to provide employee self-service and optimize the performance and cost of both the corporate and field HR teams by over 25%.
• Improved effectiveness of multiple teams across the organization through process improvements and aligning technology to support optimization performance.

Confidential, Chicago, IL

Enterprise CIO

Responsibilities:

• Built and led product team that architected, developed, and implemented a cloud-based CRM, contact center and SMB communication product sold commercially.
• Managed team that selected, implemented, and supported internal enterprise applications across all departments.
• Built and led internal technology teams while continually providing feedback and direction to optimize processes and technology.
• Participated in the assessment of external products and internal technology capabilities.
• Fostered a business-oriented culture and mindset driven by continual optimization techniques.
• Collaborated with client CIOs and Business Executives to provide strategic oversight for IT enterprise initiatives, innovation, and continuous improvement.
• Created and maintained strategic technology roadmap to support business objects across the organization.
• Led capital investment parameters, priorities and risks for customer facing products and enterprise-wide IT initiatives to maximize the return on investment, generating revenue of $150M Annually and costs savings of $5M Annually.
• Worked with clients to implement continuous optimization within their organizations.

Confidential, Oklahoma City, OK

Senior Director of IT

Responsibilities:

• Led day to day administration of internet, POS, contact center systems, and middleware systems
• Designed, developed and implemented a middleware system, providing integration between over 250 internal and external systems, which handled over 2.5 million transactions daily and over twenty million dollars in value a month.
• Managed the transition of a POS system to internal staff from an external vendor to support over 1000 retail stores.
• Built a team to support, maintain, and enhance the POS system, while reducing annual maintenance and support costs by over $2.5 million a year.
• Led the design, development and rollout of a full ecommerce site, including backend connectivity to handle credit card processing, credit checks, and order fulfillment. This rollout exceeded executive and board of directors’ expectations by over 20% based on sales, as well as self-payment and self-activation options.