SUMMARY

• More than 6 years of Epic experience
• Certified in HIM Hospital Coding, HIM Release of Information, HIM Deficiency Tracking, Identity, and Home Health, with additional experience in scanning integration (OnBase), transcription (Mmodal), Legal Medical Record (HealthPort/Ciox), Computer Assisted Coding (CAC), upgrades, and HIM Security

PROFESSIONAL EXPERIENCE

Confidential, Oak Brook, IL

Epic HIM Senior Consultant

Responsibilities:

• Performed HIM build for the AMB and InPatient Go - lives
• Provider Suspension build
• DEF Tracking build
• ROI build
• Testing of Test Scripts
• Created ROI Reports and Letters
• Update of Security for Advocate Users to access and perform duties as required
• Develop Reporting Workbench reports for end users
• Set-up meetings with End-users to determine workflows
• Attend Epic Training to receive Grand Central/Prelude Certification
• Currently studying for test and requirements for project

Confidential, Grand Rapids, MI

Epic HIM Senior Consultant

Responsibilities:

• Assisting with decreasing support tickets before the Wave 2 go-live May 1st
• Closed 59 tickets out of 71 starting
• By end of project closed a total of 96 tickets
• Created and updated reports for Release of Information and Deficiency Tracking (Deficiency Detective)
• Develop Reporting Workbench reports for end users

Confidential, BolingBrook, IL

Epic HIM Senior Consultant

Responsibilities:

• Assisted with double upgrade from Epic version, deployed enhancements through the Epic double upgrade project lifecycle
• Served as Project Manager for Duplicate Patient Project for Epic and Meditech EMR systems
• Optimized HIM team activities
• Identified and prioritized enhancements
• Recommended solutions for the duplicate record issues
• Trained end-users and developed Identity tip-sheets
• Supported end-users by resolving ServiceNow tickets

Confidential, Indianapolis, IN

Senior Epic HIM Analyst

Responsibilities:

• Served as primary support for product director and HIM application to assist with team issues
• Served as HIM Lead for SER, User & Security, Printers/Workstation, Testing, Scanning (OnBase), Transcription (Mmodal), Faxing, and Legal Medical Record (HealthPort/Ciox) integrated areas
• Led team and application meetings
• Performed in-depth analysis of workflows, data collection, report details, and other technical issues for HIM application and integrated areas
• Served as OnBase scanning lead for Epic Integration, work closely with OnBase Administrator to build document types for scanning and transcriptions, assist with resolving interface issues so that documents file appropriately in the chart, attend OnBase meetings to resolve issues and receive updates, assist in chart correction workflow processes to correct information in the chart, ensure document tables are set up appropriately for scanning and assist with testing of Epic/OnBase integrated issues
• Served as liaison between end users and third-party vendors
• Troubleshot issues, met build deadlines

Confidential, GreenBay, WI

Epic HIM Consultant

Responsibilities:

• Identified, analyzed, built, tested, trained, and implemented HIM related Epic Applications
• Performed set-up and build for HIM and Identity 2014 Quarter Enhancements Release Notes for Confidential multi-facility organization
• Served as 2014 Epic Upgrade Lead - set-up meetings, read, reviewed, and performed build of release notes, keep HIM Operations team aware of enhancements, develop documents for Operation review, thorough communication with HIM IT team
• Escalated issues or risks to HIM team lead and ensure to share knowledge with colleagues
• Performed review and build of Special Updates
• Developed tip sheets and provide end-user training for 2014 Upgrade
• Assisted Operations with training and utilizing Epic in their workflow processes
• Assisted associates with new projects (OnBase, Home Health, and CAC)
• Provided support with ServiceNow tickets and Sherlock issues
• Created tip-sheets for new improvements to the system

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Provided quality implementations, upgrades, and support for Sisters of St. Francis Health Services applications
• Understood the business processes of application area
• Understood and used project management methodology
• Participated in system optimization and new installs
• Assisted with needs assessments and impacts analysis
• Provided on-going trouble shooting
• Worked with vendors who are an extension of organization in implementing and supporting applications (WebMedx, Intelligent Medical Objects (IMO), etc.)
• Troubleshot and repaired customer reported application problems
• Participated in application testing, data courier, workflow design, and system build
• Participated on-site with each go-live and travel as needed
• Assisted trainers with user training as needed
• Analyzed new functionality in new releases to determine whether or how it should be implemented
• Communicated effectively to end-users about software changes
• Managed multiple priorities and projects simultaneously, effectively, and in a timely manner

Confidential, iNDIANAPOLIS, in

Epic Community Care Connect Trainer

Responsibilities:

• Wrote tips and tricks for super-users and end-users to use during go-live
• Provided operational support for the implementation of Epic CareConnect electronic medical record (EMR)
• Source of support for end users, liaised between end users, department leaders, and the project team
• Assisted with training of Epic applications
• Understood Epic to maximize the benefits of the EMR for workflows
• Provided side-by-side go-live support for all users within assigned department and mentored staff in using applications
• Understood and utilized software efficiently and effectively
• Assisted providers on how to build systems for use with workflows
• Attended trainings and meetings, assisted with other projects as necessary

Confidential, Indianapolis, IN

Independent Contractor

Responsibilities:

• Provided health care abstraction for large charts and client services
• Reviewed medical records as it relates to quality measures specific to HEDIS for client-specific plan(s) and providers
• Ensured medical records are kept confidential and complied with all relevant HIPAA guidelines
• Assisted the fax/mail department to help answer clinical question and questions from provider offices on medical record request
• Identified and pursued records requiring follow-up for missing data
• Performed all assigned duties per orientation guidelines and as determined by the Project Manager
• Maintained a minimum of 95% accuracy
• Submitted all abstraction related reports
• Accepted additional abstraction assignments
• Attended trainings on HEDIS measures
• Developed documents that assist with the abstraction process
• Assisted with training associates regarding the HEDIS project
• Assisted Project Manager with Medical Record Review Validation (MRRV), including screen shots and provided charts electronically to auditors

Confidential, Greenwood, Indianapolis, IN

Resident Care Director

Responsibilities:

• Maintained excellent service standards within the assisted living and memory care communities
• Trained, supervised, and coordinated employees of the wellness department in accordance with residents’ needs, state regulations, and Confidential policies and procedures
• Assisted in maintaining high occupancy, met community financial goals, and directed and coordinated overall resident care plan from move-in to discharge
• Orientated new employees and ensured all employees are trained and knowledgeable to the policies and procedures of Confidential Corporation
• Liaised and developed relationships with healthcare providers within the community to market services that are available for prospects of the assisted living environment
• Was readily available for State and regional audits of community
• Provided weekly, monthly, and quarterly audit information to Regional Quality Service Director in a timely manner
• Assessed candidates that were eligible for assisted living services to determine the level of care that is required to be provided on an individual basis
• Attended required trainings and provide staff with in-service training
• Audited medical records, medication administration records, and other health related documents and provided a teachable moment to staff and/or discipline staff
• Developed and maintained documents to be utilized within the wellness department
• Coordinated assessment and care-plan meetings with residents and their families
• Prepared and maintained documents for State visits, and appropriately correct deficiencies
• Assisted staff with activities of daily living to provide quality care to residents
• Reviewed and responded to grievances
• Acted as part of the Community Action Plan committee to develop ways to improve community
• Served as a member of the “A” Team; reviewed and implemented marketing strategies in the community
• Appropriately used, found, and/or developed resources to assist nursing staff to effectively and efficiently utilize time
• Communicated and interacted with all levels of staff to provide a comfortable community environment
• Scheduled staff, began implementation of a pilot program for OnShift to assist with scheduling issues within the facility, and appropriately train staff to OnShift before going live
• Consulted with other management level employees to determine how to improve overall activities within the community
• Served as as Manager-on-Duty as required and responsible for the facility in the absence of the Executive Director