Center of Excellence Consultant Resume

SUMMARY:

Proven track record of launching & supporting Enterprise Collaboration Systems through consulting, change management adoption, and training. Established reputation as an extremely resourceful problem solver and “thought partner” on how to apply technologies, create process improvements and develop innovative solutions.

PROFESSIONAL EXPERIENCE:

Confidential

Center of Excellence Consultant

Responsibilities:

Virtual training and consulting, promoting enterprise collaboration adoption strategies to move all corporate employees into using collaboration tools. Overview presentations & consulting to over 100,000+ end users and business leaders.
In - depth consulting on IBM Connections collection of tools (Forums, Activities, Communities, Blogs, Ideation, Wiki, etc.) to help break down company knowledge silos.
Top deliverables include +17% adoption expansion, daily consulting, webinar demos, case-studies development, best practices, Job-aids, Infographics, Tips & Tricks Blog. Develop global Tagging & Searching to improve content discoverability 100%.

Technical PM

Confidential, Dallas, TX

Responsibilities:

Technology pilot supporting collaboration systems (comprehensive software evaluation, end-user technical support, and vendor management issues.)
95% adoption for enterprise pilot phased roll-out. Included marketing communications, training and consulting.
Product supported include WebEx tools, integrated into MS Office applications, Lync, & JIVE Social Business platform.

Digital Media Manager / Collaboration Evangelist

Confidential, Dallas, TX

Responsibilities:

Decreased multimedia costs 2x through in-house video production and out-sourcing shoots. Managed $100K yearly video production budget and several direct reports
Spearheaded over 50+ videos for training, software demos, CEO updates, customer testimonials, etc.

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