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Senior Application Support Specialist Resume

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SUMMARY

  • Perform Senior Equity IT DevOps Support Specialist and Business Analyst roles
  • Conduct Business analysis and Project Management for in - house application migration and enhancement projects
  • Possesses strong qualitative and quantitative data analysis, critical thinking and communication skills,
  • Successful completed multi-tasking on-time delivery of high quality work products in both inhouse, and with vendor’s offshore IT management and development teams
  • Proven track record in project and time management dedicated team player, project leader, detail oriented and proactive in all tasks.

TECHNICAL SKILLS

Financial Products: Cash Equities, Equity Derivatives, Structured Equity Product

Financial Services: Risk and P&L, FIX Connectivity, OMS/EMS, Market data (Refinitiv, Bloomberg), Front Office and Middle Office, Product control

Software and Platform: Splunk, Swagger, Jenkins, Shell, Python and VBA Scripting, Oracle SQL, VBA, Geneos, Control-M, Autosys, Google Cloud Platform:

PROFESSIONAL EXPERIENCE

Confidential

Structured Equity Derivative DevOps / Senior Application Support Specialist

Responsibilities:

  • Business Analyst and Project Management in Confidential Structured Equity Product Term Sheet Automation project, streaming the complex Payoff information and Rules mapping data via vendor Toppan Merrill Dynamic Publishing Service API and integrating the Legal Disclosure to generate Term sheet for SEC-Filing
  • Business analysis and Users Acceptance Testing (UAT) test in jointed venture project of Confidential and Goldman Sachs spinoff SIMON Markets LLC, launching Structured Investment Marketplace and Online Network web-based platform
  • Support Confidential GBM Equity Derivative and Cash Equity Front office, Middle office, Product Control Group Market Risk Teams’ Trading, Structuring, Booking, Pricing, Risk and P&L systems; Work with COO office for regulatory reporting and external and internal auditing tasks

Confidential D

Equity Derivative Trading Application Support

Responsibilities:

  • Support Front office trade booking, pricing, risk and P&L applications, Excel based structuring tool and Java, C++, C# based Pricing and Risk, and P&L service. Working with trading, trading support, risk manager, middle office and product control for structured products trade prime record, booking, risk and pnl issue analysis and solution, debug excel VBA code, windows batch jobs; assist trader and product control with intraday pricing issues and risk pnl explaining matters, document support procedure, report application issue
  • Change management, incident management, and problem management; cooperate with global IT development, global run the bank team, trader, risk manager and Quant on projects of system migration, new product onboarding, enhancement: requirement collecting, project status follow up, UAT test, release implementation and post release business test
  • Building production monitoring scripts to help trading, risk manager and quant with product pricing performance

Confidential

Associate at Cash Equity and Equity Derivative Trading Production Support

Responsibilities:

  • Level 1 Support Delta One, Flow, Equity Finance, Exotics, Cash Equity, Program Trading and Structured Product trading desk front office, middle office, Production control group, responsibilities include trade and execution OMS/EMS support,(Inhouse, Fidessa, Longview) trade booking and settlement support, analysis of issues on derivatives pricing, Risk and P&L verification, market data and reference data support for trading and booking. Strong business knowledge of front office and middle office transaction flow, deep understanding of cash equity and equity derivatives products, Risk and P&L explanation. Knowledge of FX and Rate products.
  • Business analysis and project management on production migration and enhancement projects, collect business requirements, design application specification and user scenario analysis, implement the migration deployment plan, UAT test and post release check on production.
  • Work with compliance manager, front office and developers on FINRA TRACE report for structured product trading desk, verifying the report requirement, monitoring and analyzing the daily report issues.

Confidential

Quality Assurance Analyst

Responsibilities:

  • As Buy-side Institutional Trading application quality assurance analyst working closely with sales trader, business analyst and project manager troubleshooting real time and historical analytic data issue in algorithm trading.
  • Communicate with sales trading, business analysts and application project manager, document business knowledge and business process requirement Identify and develop IT development functional specification and cross training materials for system integration and UAT test.
  • Support Trade Cost Analysis application for institutional customers. Validate trading benchmarks measurement, including VWAP, Implementation Short Fall, and other customized benchmarks.

Confidential

Senior Software Programmer

Responsibilities:

  • Designed and implemented GPRS Cellular Network Surveillance Data Oracle database for large wireless provider AT&T. Performed network protocol analysis, database performance review and tuning.
  • Built Business Intelligence reports. Perform business analysis for business revenue generating clients and implemented the Business Intelligence report for clients to improve the customer service quality.

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