SUMMARY

• I have 6 - year exp in IT and around 5 years of experience in salesforce development platform both as administrator and developer and 1 year exp in JAVA platform.
• Salesforce.com certified administrator (ADM 201) and salesforce.com certified platform developer (DEV 401)
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Email-To-Case, Web-to- case, Email Template, Approval Process, Custom Settings, Custom Metadata, Static Resources, AJAX Toolkit, Enterprise WSDL and SOQL.
• Experienced in creating the Lightning components and Lightning Applications, and good in using of Lightning Events.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Expertise in building Visual Force Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal. Involved and provided support during the UAT. Knowledge of Customer Portal/Partner Portal implementation.
• Proficient in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, master-detail relationships, lookup relationships.
• Good experience in establishing relationships based on business use cases using relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Experienced in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, Field updates & Email generation according to application requirement.
• Expert in implementing sharing rules at object, field, and record level for different users at different levels of organization.
• Have good knowledge in SFDC Administrative tasks like creating Users, Page Layouts, Dashboards, Tasks and Events and Workbench.
• Expertise in building Visual Force Pages, Visual force Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer communities, Analytic Snapshots.
• Strong experience in Software Development Life Cycle (SDLC), Scrum / agile development environment, sprint planning and Software Testing Methodology.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Assignment Rules.
• Used data migration tools such as Apex Data Loader, Salesforce Import Wizard.
• Experienced in implementing some advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Experience in working java script, backbone.js framework.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex and Visual force pages.
• Developed Lightning Component Framework and built Lightning component using Aura framework.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader, Apptus CPQ.
• Experienced in creating, managing reports based on KPIs, and ad hoc reporting support.
• Expertise working on various SFDC implementations including Sales cloud, Service cloud, Community cloud, Chatter and App-Exchange applications.
• Experience working with Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Experience in working with Force.com Standard Objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Working knowledge on web technologies like JavaScript, j Query, Angular JS, HTML5 and CSS.
• Enhanced the UI with Page layouts, Record Types and extensively worked with Organization wide defaults, Permission Sets, Profile & Users.
• Added Lightning Component to Lightning Pages and Record Pages . Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, and Force.com Rest API.
• Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server
• Experience working with Salesforce App Exchange install and integrate different Apps: SpringCM, Deduplications, Conga Composer, Box, and DocuSign.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Used different data loading tools - Apex Data Loader, Excel Connector, Import Wizard, Data Export, Mass Delete etc.
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Extensive experience in Object Oriented Design, Modeling, Programming and Testing in Java, J2EE, XML.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming Languages: APEX, C#, C, C++, Java, and Java Servlets, .NET, Python

Web Technologies: Web Services, HTTP Callouts, XML, HTML, CSS, DHTML, JavaScript.

Java Technologies: Java, EJB, Servlets, JSP.

Databases: MySQL, SQL Server 2000/2005, MS Access 2003, Oracle 10g/9i.

Operating Systems: Windows 98/NT/XP/Vista, Linux, UNIX.

Project Management: Waterfall, Agile.

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, Pennington, NJ

Salesforce Developer

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications .
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
• Worked with Sales Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Created Support Pages for end users using HTML, jQuery, JavaScript, Visual Force.
• Worked on commerce cloud and salesforce projects as front-end developer.
• Successfully launched sales for a total of 23k users on the Lightning platform for a total of 110 Einstein dashboards
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Worked on Salesforce Lightning Process Builder and Lightning Flows to Automate the Process.
• Developed Lightning components using aura framework on the client side and Apex Classes to retrieve data from the server side.
• Involved in estimation, analysis and Developing the application in migration from Java to Salesforce Lightning .
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Experience in Salesforce Marketing Cloud Developer and integration testing in the exact target.
• Developed Workflow Rules, Time Dependent Workflow Actions, Email Alerts and Field Update.
• Developed and maintained validation rules and custom workflow. Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems. Complete bulk imports of data using Apex Data loader. Batch reassignment of accounts and opportunities based on organizational changes.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Sync the data between Marketing Cloud and the Sales and Service Clouds
• Experience working in service cloud , supporting cases, developed workflows and triggers for automated case resolutions.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Have good experience in Einstein Analytics and Dataset data management using API and Jitterbit integration.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Planned, architected and lead the implementation of enterprise enterprise Einstein Analytics program to enhance digital customer experience .
• Experience in building reusable UI components and pages with Lightning component framework.
• Creates the user story backlog for Einstein developers
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.
• Developed Visual flows and Login flows to Show the Maintenance Message to CRM and Community Users when Deployments are in Progress.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile .
• Created Workflows for automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans and implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force Pages, Einstein, Commerce Cloud, Visual Force Components & Controllers, SOAP API, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Dynamic Document Packages.

Confidential - State of Colorado, Denver, CO

Salesforce Developer

Responsibilities:

• Working closely with Salesforce team to drive successful implementations of new projects.
• Working with Scrum team to get requirements from Business and transition them back to technical requirements.
• Assisting Business and Users in the configuration and maintenance of Sandbox/Production-Orgs in the Business Environment. Also worked closely with Testing Teams to facilitate successful development and QA Testing of new on-demand features and functionalities.
• Developed Demandware Cartridges with controllers.
• Created Custom Objects, Custom Fields, Page Layouts, Custom Formula Fields, Tabs and Apps for Data Model Requirements in the Business.
• Performed APP Exchange Integration of Apptus CPQ to configure and ensure the pricing & quoting accuracy
• Created Reports, Dashboards, Custom Reports, Reports of different formats using report formula technique, Dashboards of different categories that strive based on the requirements given by the business. In general, reports are automated as well for the Stakeholders.
• Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
• Configured the settings and communication templates and granted high volume portal users to objects in the customer portal.
• Strong knowledge on deployments using changesets and workbench.
• Experience working across various SFDC implementations that are covering Sales cloud , Service Cloud and Apttus CPQ
• Was part of the Designing Team of the Demandware framework and responsible for coordination between IT/Business/Support Leads those are participating in application development activities.
• Used Salesforce Einstein to remove the complexity of AI, enabled the project to deliver more predictive customer experience
• Responsible for successfully designing and managing the delivery of B2C Commerce Cloud based solutions and technologies
• Used Apptus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• I do have functional Experience in Demandware .
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components within the organization.
• Integrating on premise Mainframe Case, Apptus CPQ and reporting systems with Salesforce REST APIs.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Experienced in setting up Environment by enabling My Domain and build the Lightning Components .
• Leveraged Aura Framework, by creating Aura Attributes and Aura Handlers for Events to establish a communication path between Lightning components.
• Integrated Outlook with Salesforce for synchronizing contacts and events and created Lightning Templates for rep’s productivity.
• Worked on Security Modules of Salesforce such as creating Roles, Profiles, Permission Sets, Users, Sharing Rules .
• Worked on Automations using Workflow Rules for Workflow Actions (Time Based and Immediate for Field Updates, Email Alerts, Send Emails, and Outbound Messages).
• Strong experience in developing complicated process builder and flows to overcome governor limits.
• Created Process Builder for Different Process Builder Actions.
• Site preferences, custom objects/attributes creation and scheduling jobs in Demandware.
• Worked with Custom Relationships like One-to-One and One-to-Many which are Salesforce Lookup, Master Detail, Hierarchical.
• Involved in resolving the deployment errors during the deployments.
• Passionate to hear and follow the updates from Salesforce releases and release notes.
• Changing the default Demandware logic related to PDP, Cart and Checkout process.
• Effective communication with Stakeholders and Business Users to get the requirements translated into Technical Terms.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Defining Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process.
• Designed and implemented a customized user interfaces using Apex, Visual Force, Force IDE .
• Performing various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Revised and eliminated Apex code leveraging process builder and flows.

Environment: Salesforce CRM, CSV files, Sales Cloud, Apex Data Loader, Einstein, Demandware, Commerce Cloud, Apptus, Eclipse, Fields, Report, Custom Objects, Lightning Apps, Fields. Page Layouts, Reports and Dashboards, Sandbox, Case Management, Assignment Rules, Roll Up Summary. Lightning Connect.

Confidential, Greenbelt, MD.

Salesforce Developer/ Admin

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Salesforce Sales Cloud for partners.
• Deployed code and configuration to sandbox and production environments using Bit bucket and Bamboo.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Performed the roles of Salesforce Analyst/ Developer and Administrator in the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Data migration and integration working with SOAP and REST web services
• Designed service protocols to integrate with internal business APIs using Demandware service framework.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in using lightning, process builder and workflows
• Experience with the Force.com platform, including template solutions like Service Cloud within the Marketing cloud.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using Apptus CPQ within the exclusively developed framework.
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Used Force.com web services API to create, update, retrieve & delete data from SOAP web service with java
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Worked on the Salesforce Service Cloud Console. Created a managed package where we can deploy the package on other instances.
• Stay up to date with Demandware platform releases and webinars.
• Used Sandbox environment to perform unit, integration, regression and end-to-end user testing.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed the UI for the client interactions to fill the required forms using HTML5, CSS, and jQuery.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Involved in Agile process with development and co-ordination within very short span of time
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Transferred the core structure from Service Cloud console to Lightning Console API .
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Administered Spring CM App-Exchange in Application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Involved in developing, implementing & testing on the Sandbox environment.

Environment: Salesforce.com, Apex, Visual force, triggers, Demandware, Angular JS, Node.js, test method, PROS CPQ, Scrum, workflow, validation rules, SOSL, SOQL, App Exchange, Marketing Cloud, Excel, data loader, Apptus, report, dashboard, PowerPoint, SKUID, MS Visio, Bamboo, JSON, Force.com IDE, MS Word, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Service Cloud and Sales cloud, Eclipse IDE, Agile.

Confidential, Dallas TX.

Salesforce Developer / Admin

Responsibilities:

• Developed Salesforce dashboards, reports and statistics that support better decision making and process improvement within the organization, including sales forecasting, win/loss analysis, and market trend analysis, etc.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.
• Managed ExactTarget / Marketing Cloud implementation for a large enterprise, including multiple business units as well as troubleshooting and user support for the non-profit organization.
• Developed and Executed of marketing campaigns using Marketing Cloud apps such as Email Studio, Automation Studio, Mobile Studio and Journey Builder.
• Created lightning page with some customizations based on the components used and created the lightning app.
• Specialized in Commerce Cloud B2C and developed cross-cloud solutions.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Deployed using Change sets, Eclipse IDE and version control as GIT.
• Sales cloud functions:Created Cases to track customer inquiries, escalate issues requiring specialized support and monitor agent’s productivity.Created Solutions to equip customer service team with the answers to customer’s questions and even make the answers available to the customers on the web so that they can find the answers themselves whenever they need them.
• Worked on Community Cloud implementations in two different portals.
• Involved in using Lightening , process Builder and workflows.
• Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, configuring workflows and validation rules
• Expert in implementing security, sharing rules, Profiles and Permission Sets at object, field, and record level for different users at different levels of organization.
• Used Force.com platform for designing feature rich and user-friendly Visual force pages for enhancing Salesforce UI.
• Having strong experience in Unit Testing, increasing Test Coverage and performing Code Review.
• Integrated salesforce with data integration/migration tools apex data loader.
• Used GitHub for Source control, Bamboo tool for Deployments and Jenkins for Continuous Integration.
• Created requirements analysis and facilitated design phase artifacts using MS Visio.
• Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experience with Apptus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Setup of Customer community license for external users using Community cloud .
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Used Custom Components and JQuery to make the commission Visual force pages more readable and flexible to edit in future.
• Built Web applications using React.js, Angular JS, Node JS, and CSS .
• Performing the UI related activities including Page layout configuration.
• Involved in UI and DB Design for Mobile application.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Writing and developing Apex Classes, Triggers, batch apex, custom email templates, custom components, rest apex services, asynchronous jobs, callouts etc.
• Worked with the Business Stakeholders in designing the requirements and documenting the same using various tools like Microsoft Visio, PowerPoint, and Visual Paradigm.
• Works on technology team Scrum/XP in an Agile Methodology, participate in agile meetings, Sprint Planning, Retrospective, Scrum calls.
• Worked on apex triggers, Apex Classes and basic Visual force pages.
• Worked on agile methodologies and followed the SDLC process.

Environment: Salesforce.com platform, PowerPoint, Data Loader, Commerce Cloud,Node.JS, JSON, Apex Classes, MS Excel, MS Word, Controllers, Workflow Approvals, Custom Reports, Sales Cloud, Service Now, Apptus, Angular JS, SKUID, Bamboo, MS Visio, Service Cloud, Dashboards, PowerPoint, Marketing cloud, Apex Language, Agile, Visual Force Pages, Security Controls, Sandbox data loading, Eclipse IDE.