Salesforce and Management Consultant Resume

PROFILE:

Driven, dedicated Salesforce, IT, Operations, and Customer Experience leader who values innovation, data driven decision making, continuous performance management and outstanding client service.
Extensive experience collaborating with C - Level stakeholders resulting in game changing systems and initiatives.
More than 15 years experience managing distributed, cross functional teams ranging in size from 5 - 75 members.
Increased client retention, renewals, and lifetime customer value by defining, coding, and executing a comprehensive customer on-boarding process on the SFDC platform.
Architected and engineered a 3 system SFDC, Epicor, Cadence 3PL integration solution on the SFDC platorm.
Increased awareness of external partnership opportunities with industry leaders by creating an interdepartmental leadership team.
Reduced payroll costs year over year by exceeding productivity expectations.
Received Mimio's highest employee award nominated by direct reports and colleagues for innovation and leadership.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce and Management Consultant

Responsibilities:

Hired by COO to transform culture and business operations around the SFDC Platform.

Salesforce.com Developer / Business Analyst / Consultant

Confidential

Responsibilities:

Archtitected and deployed a comprehensive Product Implementation Suite on the SFDC Platform.

Systems Architect / Salesforce.com Developer / Consultant

Confidential

Responsibilities:

Manager, Customer Experience / Salesforce.com Developer

Confidential

Responsibilities:

Lead technical support, customer care, and implementation teams for Mimio Instructional products.

Senior IT Consultant

Confidential

Responsibilities:

Proactively managed 40 LAN/WAN sites utilizing Apple, Microsoft and Cisco technologies.