SUMMARY

• Around Seven plus years of experience in Salesforce.com Development and Administration involved in implementation, administration, development, integration with other systems and cloud applications and including analysis, modeling, design, coding and testing in various business domains.
• Experience in analyzing and assessing requirements and documenting for Salesforce.com implementations.
• Expertise at Administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboards.
• Hands on experience in SFDC Development using the APEX classes, Apex Batches, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Integrated Salesforce with external systems using both inbound and outbound using SOAP & REST apex web service classes.
• Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using subjects, Apex controller classes and Visualforce pages.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits.
• Expertise in the implementation using Apex Language, Visualforce pages, Classes, Triggers, Controllers, Web Services, Tabs, Components, Custom Objects, S-Controls, Reports, Dashboards and Analytical Snapshots.
• Good at Lightning Components and adding them to Visualforce pages and Lightning experience page layouts.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in bulk.
• Experience with Workflow Issues, restart Workflows, reset data fields, test and fix the Validation rules.
• Written apex batch, schedule classes by implementing Batch able and Schedulable interfaces for Processing large data sets in scheduled intervals.
• Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Migrated data from Siebel to Salesforce using Data Loader, Cast Iron and Informatica ETL tool.
• Experience in mobile Development by using web technology.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, SFDC Certified Force.com, Apex, SOQL, SOSL, Visualforce (Pages, Component & Controllers), Lightning Components, Triggers, Custom Objects, Service Cloud, Sales Cloud, Apex Web services, Workflow rules, Approval process, Validation Rules, Profiles, Permission sets, Relationships, Reports, Dashboards.

Salesforce API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange, Data Loader.

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce Implementation and documented the Business and Software requirements. Worked with Lightning tools to upgrade to the Sales force platform
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Executed SOQL queries in workbench and Data loader to verify Product/Pricing staging data in SFDC.
• Administrated SFDC communities, created Case Management Process including creating support process, record types.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Developed Visualforce pages which rendered based on Salesforce1 App or Web.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules and security controls.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Cloud.
• Developing Lightning components, Global actions, process Builders and object specific actions according to business needs.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Implemented mass data loads and pre-deployment testing.
• Involved in deploying the AppExchange applications and integrating with third-party applications.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Customized different page layouts and assigned them for different profile users.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com, Visual force, Force.com, App Exchange, Service cloud, Sales cloud, Salesforce Lightning, Custom objects, Tabs, Roles, Pick lists, Dashboards, Data Loader, Data Migration, Sandbox, Windows.

Confidential, Washington D.C

Salesforce Developer

Responsibilities:

• Worked with the business community to gather requirements and converted them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Created various Custom Objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Worked on different Salesforce implementations using applications like Sales Cloud, Service Cloud and AppExchange.
• Created Security Settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Implemented Development tasks by using Batch Apex, Apex Classes, Visualforce Pages, Triggers, SOQL and SOSL.
• Deploy SFDC package from one organization to other organization.
• Integrated REST API web services to extract data from external applications and displayed in the UI.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in application
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up Reports folders.
• Followed Agile Methodology, created user stories based on the product backlogs items and added to different sprint cycles depending on the severity by utilizing JIRA tool
• Importing and exporting large volume of data using Data Loader.
• Identify and validate the Master data required for Data Migration and test cycles activities
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce, Visualforce, Apex, Visual force Data Loader, Microsoft Excel, Approval process.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Worked in Agile methodology to reach different business requirements.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Developed Visual Force Pages and used standard, Custom Controllers and controller extension Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL.

Confidential

Sales force Admin

Responsibilities:

• Worked as an enhancement team member and performed the role of Salesforce Administrator in the organization
• Creating and usage of Custom Labels, Custom Settings and Field Sets.
• Building the organization's role hierarchy by adding the Roles as per the organization structure and created Custom Profiles to satisfy the organization's hierarchy.
• Worked on Case Management, Escalation Rules, Assignment Rules, Auto Response Rules.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support.
• Created various Roles, Profiles and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Working on Triggers, Batch Apex and Scheduling jobs.
• Creating Custom Objects, Tabs, Custom Fields, Record Types, Page Layouts according to application requirements.
• Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Created Workflow Rules, Approval Process and defining their actions.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Handling data management inclusive of data loading and data migration using Apex Data Loader
• Creating Reports and building Dashboards with various components.
• Customizing page layouts on various standard and custom objects.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow and Approvals, Security Controls, Reports, Change sets, Windows, Data Loader.