SUMMARY

• He specializes in planning and executing sustainable change management activities for both IT and Business transformation programs.
• He has been passionately leading multiple complex engagements for fortune 500 companies, creating alignment around achieving key performance metrics needed to achieve transformational goals.
• An accomplished speaker, writer and trusted advisor, Confidential has served as a key driver in fostering knowledge, building repeatable tools and collaborating with others to achieve the highest goals, while adapting to new and emerging technologies.
• Successfully managed and delivered all aspects of the change management and business readiness work stream tasks for 10+ end to end IT and business process transformation projects.
• Conducted over 100 successful business and site readiness assessments critical to successful go live performance.
• Trusted advisor to fortune 500 clients on effective business readiness techniques for cloud/ERP and business process transformation programs.
• Successfully built, managed and staffed a change management practice and competency for large IT Delivery Company.
• Selected as a key note speaker on the art of effective change management at several large ERP vendor trade show conferences.
• Published author of training and education program that was used to train over 5,000 health care and social service workers.

TECHNICAL SKILLS

ERP SYSTEM KNOWLEDGE: Infor LN, SAP, S4 HANA, Fiori, Ariba, Maximo, JD Edwards, PeopleSoft, Workday, Siebel, Oracle Suite, JDE, Sales Force, Powerplan, SharePoint, Microsoft Office Suite

PROFESSIONAL SKILLS DEVELOPMENT: PMP, Agile Methodology, ADKAR, PROSCI, Conner, ADDIE, ASTD, Sandler & DEI Sales, Franklin Covey Leadership Training, Achieve Global, SHRM, Toast Masters International, Accelerated ASAP Methodology

PROFESSIONAL EXPERIENCE

Business Transformation Consultant

Confidential, Atlanta, Georgia

Responsibilities:

• Designed and conducted global business readiness activities for new vendor relationship management program impacting 1,500 financial service company employees.
• Led change management and training work stream for large supply chain/manufacturing operational efficiency transformation program impacting 3000 shop floor associates.
• Served as the change management and training leader for mid - sized manufacturing company implementing M3 ERP software for Make-to-stock (MTS), make-to-order (MTO), and configure-to-order (CTO) modules. Also managed change and training stream for Multi-channel sales,after-sales service and Finance processes.
• Spearheaded the delivery of change and adoption process for Finance, COA, AP/AR and material Ledger work streams multiyear transformation program leading to 90% increase in employee engagement in change ownership and readiness activities for financial services company.
• Acted as the change business readiness leader for Salesforce/corporate marketing business transformation program moving 5000 associates from paper based spreadsheets to cloud based data model.
• Led large retail client through end-to-end business readiness score card program achieving 100% employee engagement score for business readiness activities.
• Proficiently managed corporate wide cyber security awareness communication and, training campaign impacting 10,000 plus users leading to a 98% decrease in phishing incidents for global healthcare provider.
• Maximized use of 100 external change agents located in 26 different countries to help drive successful on time delivery of an HRIS/Finance transformation program.
• Strategically controlled 45 persona based change playbooks for financial investment company that helped executives save 1.3 million dollars in excess spending.
• Optimized employee effectiveness of 15,000 employee’s by delivering the first change and, communication-tracking dashboard to quantify/measure change and, transformation adoption progress.

Director

Confidential, Atlanta, Georgia

Responsibilities:

• Met and, exceeded objectives for corporate change management practice growing from 5 to 30 consultants while maintaining 100% utilization of all resources.
• Sold over 10 million dollars in business consulting sales.
• Acted as the client partner for change management delivery excellence for all change and transformation management programs.
• Created digital user experience, UX workshop design thinking session for new digital app solution for medical device manufacturer aimed at saving company 500,000 dollars in research and, development cost.
• Collaborated with project sponsors and, leaders to build strategy for SAP/Ariba and machine learning transformation readiness and communication roadmaps.
• Selected as key leader to facilitate design thinking sessions for executive team for the world’s largest telecom company to guide them in establishing standards to achieve stronger links between business strategy and, workforce development and performance.

Business Consulting Practice

Confidential, Atlanta, Georgia

Responsibilities:

• Key contributor in closing 42 million dollars in professional services NON IT consulting services in last quarter of 2013.
• Created Change brand marketing and, communication collateral for SAP/ASAP change readiness methodology.
• Created 100 customized change management playbooks for leaders and middle managers to help them organize and prioritize change management, communication and business readiness tasks for large digital transformation program.
• Led the process of creating a working business change management center of excellence consisting of 5 internal and, 20 off shore resources for large telecom company.
• Responsible for leading detailed account planning and client presentation activities which lead to 80% new logo growth for business transformation services as well as expanded transformation consulting opportunities with existing strategic IT accounts.
• Served as the change management onsite delivery lead for multi-year, multi-phase SAP Finance, Manufacturing and Supply Chain business efficiency transformation program.
• Created and managed communication, staffing requirements, performance management, change management and training capability roadmaps for major retail company impacting over 5,000 employees
• Lead multi country managed service/SAP HR and finance ERP transformation program for large multimedia client moving 8,000 + employees from legacy systems and processes to new global enterprise solution.
• Acted as a client delivery lead managing progress, status and quality for 5 ongoing projects maintaining schedule, scope and, on time delivery for all 5.
• Published author of 10+ white papers on change transformation and, effective PMO Solutions

Manager, Business Delivery Consulting

Confidential, Atlanta, Georgia

Responsibilities:

• Assigned to be the lead change architect for HR transformation, growth through acquisition program at one of the largest U.S. retail companies.
• Tripled OCM practice footprint and, revenue in a 6-month time frame by rolling out a standard go to market OCM methodology and, implementation toolkit catalogue for Oracle business consulting practice.
• Sales lead responsible for scoping and, developing presales information, orals presentations, and statement of work for 3 million dollar city government Human Resource and, Finance transformation program.
• Coached and, mentored over 100 executive work stream leads on effective business transformation strategy and tool development.
• Led the development and delivery of readiness assessment surveys for Oracle top tier retail client affecting over 30,000 end-users.
• Nominated for best Facilitator award for key business readiness programs for manufacturing, retail, automotive, higher education, energy and professional service companies.
• Selected to lead change readiness process including communication, training and role to position mapping for largest public sector transformation program in Oracle history.