SUMMARY:

• Over twenty - six years of proven planning and execution experience in Information Technology arena.
• Skilled at leading concept through market launch enterprise initiatives supporting Healthcare, Automotive Industry, Manufacturing & Logistics, Telecommunications, Property Casualty Insurance domains.
• Demonstrated success achieving cycle time, cost, and scope objectives through effective account management, program and project management, process management and operational disciplines.

• Vendor Management Onshore/Offshore
• Account Management
• Portfolio and Strategic Planning
• Business Development
• IT Project and Program Management
• Employee Management and Development
• Executive Governance
• Utilities, Healthcare Practice, Life Science, Telecommunications, Property Casualty Insurance, Automotive Manufacturing; Distribution & Logistics
• PeopleSoft, Ariba,
• CRM: PEGA, MS Dynamics, Salesforce.com, ICD10, Clinical Advance, Medicaids, Medicare, Market Exchanges
• Claims, Enrollment, Eligibility; Encounters, Capitation
• SAP (MM, PP, SD, Plant Maintenance, Logistic, Ariba)
• SDLC, Agile, Waterfall; Scrum Master Certified
• Data Migration
• Interactive Voice Response, (IVR), and Genesys
• IT Share Services; SharePoint
• Cisco ACS Confidential

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Lead & Service Delivery Lead

Responsibilities:

• Responsible in meeting the contractual SLAs and KPIs for the support projects (500+ apps being supported in the current engagement);
• Drive the team for Continuous improvement in Application Maintenance to improve the stability of the application;
• Developed Innovation and Transformation activities to bring value to the customer.
• Responsible for overall Resource Management, this includes new addition of the resources and rotation of the existing resources on a need basis.
• Responsible for Delivery of Application Development projects (Agile + Waterfall model) by meeting the defined milestones;
• Also responsible for overall Operations includes Budgeting, Billing/Invoicing, Payment follow-ups and Forecast; Fortnight/Monthly Metrics generation and Presenting to the customer; Client facing for both Application Maintenance and Development.
• In addition, seeking opportunities for Business Development and solution proposal.

Service Delivery Manager/Infrastructure Program Manager

Confidential, Long Island, New York

Responsibilities:

• Program manage the delivery for the replacement Cisco’ ACS with ISE with a minimum matching all features of the current ACS solution throughout Confidential
• The second part of the scope of this SOW is to roll out Confidential (Network Access Control) functions across Confidential . NAC will implement for wired, wireless (including guest wireless) and VPN devices.
• The scope includes the creation, documentation and implementation of posture analysis and profile-based access (where applicable) as well as the design, testing, implementation and support of the NAC functions and features.

Confidential, Virginia Beach, Virginia

Responsibilities:

• Responsible to manage large multi-million dollar Client’ relationships;
• Setting up, maintaining and improving reliable delivery process in accordance with industry best practices and corporate standards;
• Increase transparency of the delivery organization through regular reporting;
• Achieving and sustaining a high level of client satisfaction;
• Manage assigned key accounts to meet and exceed specified revenue and profitability targets with ultimate P&L responsibility;
• Track account performance in partnership with Client’ leadership Team;
• Develop new revenue streams within assigned key accounts
• Successfully implemented two new initiatives SAP/Ariba, and SAP/Plant maintenance (PM),
• As SAP’ Lead Program Manager, developing and implementing SAP projects, oversee end-to-end all SAP Production Support including MM, PP, and SD, including Data Migration. The Data Migration involves identifying tables and structures, analyzing source and target data mapping, ensuring data quality and integrity, extracting source data from non-SAP to SAP databases using different tools: LSWW, and SUM/SWPM

Service Delivery Manager/Program Manager

Confidential, Des Moines, Iowa

Responsibilities:

• As Engagement lead, and Delivery Manager, responsible for development and implementing multiple projects in the areas of Claims, Providers, and IT Shared Services; Responsible in hiring & developing onshore & offshore delivery management; Collaborate with Corporate and Delivery PMO
• This project increased first pass success rate (achieved by reducing the number of pended claims in Facets, and reduced claims processing costs
• This project added or removed Procedure Codes within UM Service Groups (Claim Matching Logic, Changing Authorization Requirements, Bundled charges on Facility claims

Service Delivery Manager/Program Manager

Confidential, New Jersey

Responsibilities:

• Served as Service Delivery Manager with solid understanding of Healthcare and its platforms and integration; Managed managing high-value platform solutions and consulting services to the world’s leading in Healthcare ( Confidential )
• Responsible for implementing multiple projects in the areas of Claims,, and Encounters (Facets and EDM)
• Claims/s area: responsible in implementing and processing all claims (including FE data entry manual adjudication) which falls out from the auto adjudication engine and needs manual intervention to make pay or deny decisions.
• Responsible for Developing, and Implemented EDM projects related to encounters, as well as tracking and reporting on all submissions statuses, loading response files (837/835) into EDM; Also responsible for resubmission corrected encounters, tracking and submitting Category of Service files, RAP Files, CAP files and other submission projects.

Service Delivery Manager/Program Manager

Confidential, Virginia

Responsibilities:

• Uniquely qualified and certified with more than 4,000 hours in direct hands-on IT Enterprise program management and project management, IT planning and execution experience. Primary responsibilities include requirements analysis, development, QA, implementing and deployment of all IVR, and Genesys projects.
• Also leading, coaching, managing and mentoring team’ functional project managers as part of delivery excellence.