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Salesforce Consultant Resume

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SUMMARY

  • 7+ years of experience in Information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support).
  • Having experience with Salesforce.com CRM technology as a certified administrator and developer.
  • Having experience with multiple clouds such as sales service community, marketing, and commerce cloud engine.
  • Performs routine Salesforce data management/cleanup tasks.
  • Recognized as a functional expert in Vlocity CPQ domain.
  • Sound knowledge on Salesforce1, Salesforce Lightning, and Lightning App Builder.
  • Experience in Lightning process builder to automate the business processes, Lightning components using Aura framework, client - side controller, CSS, Lightning pages with Lightning components, Lightning apps using lightning components and Lightning design system, lightning components for quick actions or better visualization.
  • Formatted and migrated the user data into Lightning Experience. Tested the Lightning components for small set of test users.
  • Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
  • Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components.
  • Experienced in the Implementation of custom objects, components, custom controllers and the actions using triggers, visual force pages, apex classes, SOQL, SOSL, REST API, SOAP API, Eclipse IDE, Reports, Dashboards, Tabs, Tags.
  • Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes and Web Services to achieve complex business functionalities.
  • Experience implementing Security/Sharing rules, configure permission sets, Field level Security, Record level Security, Profiles, Roles & resource monitoring at different hierarchical level of Organization
  • Experience in service cloud case management using assignment rules, auto response rules, email to case and web to case functionality.
  • Experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Workflows approvals and Validation Rules.
  • Ability to interact effectively with business users, to gather & analyze requirements.
  • Strong problem-solving skills, ability to multi-task, create and maintain custom reports and dashboards for sales and business teams.
  • Good communication, collaboration & team building skills with deftness in training and supporting End Users.
  • Able to develop and deliver Minor, Medium level salesforce enhancements using Salesforce Lightning code.
  • Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
  • Proficient with Sales Cloud, Service Cloud, Financial Cloud, Call Center, Chatter and App-exchange on Salesforce.
  • Worked on Migration Tools to push data and components from sandbox to sandbox and sandbox to Production.
  • Experience using Jira confluence application for task / story.
  • Working experience in agile environment and daily stand up
  • Minor experience in selenium -Build script from scratch where I worked in a team.
  • Minor experience in javascript for front end development

TECHNICAL SKILLS

Sales Cloud: Accounts, Contacts, Opportunities, Contracts, Price Books, Leads, Web to Lead, Salesforce automation, Products, Sites.

Service Cloud: Cases, Solutions, Ideas, Web to Case, Email to Case, Knowledge base.

Financial services cloud: Designed, deployed, and optimized ad-hoc and automated email campaigns through Marketing Cloud.

Force.com Modules: Apex, Visualforce Pages, Lightning Component, Triggers, Sandbox, Schedule Apex, SOSL, SOQL, Apex Controllers, Batch Apex, Email Services, Future Methods, Deployment Management, Metadata retrieval, Web Services.

Programming Languages and Other Technologies: JAVA, CSS, HTML, Eclipse, MySQL, VS Code

Data Migration Tools: Salesforce.com Data Loader, Salesforce.com Import Wizard, Workbench, Data Analysis.

CRM Applications: Sales Cloud, Service Cloud, AppExchange, Chatter, Financial Services, Analytics, Integration.

Operating System: Microsoft windows 7/8/10, IOS.

Standard Objects: Accounts, Leads, Contracts, Campaigns, Opportunities, Cases, Solutions, Ideas, Products, Price Books, Assets, Contacts.

Configuration Skills: Security, sharing rules, Web to Lead, Web to Case, Validation, Email Services, Case Escalation rules, Custom Objects.

Business Management: Campaign Management, Lead management, Case Management, Forecasts, Proposals, Portals (client and partner), Data Management, User restrictions.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

  • Experience as a lead position for one and a half year for Bluewolf, and Gilead in teams of 3-5 people including developers, senior developers, and administrators.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
  • Worked on customization of visual force to have lightning experience for desktop and mobile applications of about 2 years with Dexcom and Bluewolf combined
  • Configured Apptus CPQ- CLM as per client requirement at Dexcom for past 1 year and 6-8 months with Bluewolf
  • Configured Demandware then, now commerce cloud components, with multiple clients for Dexcom and Bluewolf
  • Worked on B2B commerce cloud to implement ecommerce pages where customers can purchase medical devices from Gilead Sciences
  • Create and maintain system documentation for fields, processes and workflows
  • Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building.
  • Architect and execute feature enhancements and integration improvements in SFCC implementation.
  • Mentor starting SFCC developers in code quality and SFCC development patterns.
  • Worked on ETL-informatica (4-6 months), Dell Boomi (2 months), on companies such as Bluewolf and Gilead
  • Implemented Web-to-lead to track and solve leads from the website.
  • Created different Workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Worked on implementation of automation using apex triggers, classes, approval process, lightning process builder, and workflows
  • Implemented Web-to-Lead and Web-to-Case automation.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
  • Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
  • Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JavaScript, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules

Confidential

Salesforce Consultant

Responsibilities:

  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Test business applications and ensure performance is as designed; work with team members to resolve any issues
  • Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
  • Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
  • Providing support for the day to day management of Salesforce.com
  • Led Requirements Gathering Process, prepared Business Requirements Documents (BRD), converted business requirements into functional specifications, wrote Apex Triggers & Test Classes for the post Pilot Release & supported offshore team.
  • Developed custom components such as Parent Company that made a Realtime call to the Prospect Management Coverage Central (PMCC) portal to retrieve name of company with less than two second latency. Developed custom pages based on separate Institutional Record Types & embedded Visualforce components.
  • Created Apex Class to perform auto upload of Lead/Prospects into Salesforce by validating requiring fields & auto filling default string for null values. The Apex Class would further account for the optional Parent company field associated to them which would then be associated to them after Lead conversion into an Opportunity.

Environment: Apex Classes, Controllers, Triggers, Visualforce, Connect, Custom Components & Page Layouts, Aura Framework, Sales Cloud Service Cloud, Test Classes, Testing (Regression, Quality, Smoke, Sanity), JavaScript, SOAP, REST, WSDL, XML, HTML, Permission Sets. HP ALM, Force.com IDE, Eclipse, Software Development Life Cycle (SDLC), Agile Methodology, Requirement Gathering (BRD), Case & Portal Management.

Confidential

Salesforce Consultant

Responsibilities:

  • Involved in the requirements gathering, analysis, design, development, and testing phases of Software Development Lifecycle (SDLC).
  • Implemented Java Persistence API (JPA) through Hibernate 3.0. Created connections to database using Hibernate session Factory, using Hibernate APIs to retrieve and stored data to the database with Hibernate transaction control.
  • Worked with the team to design the front-end GUI using JSP, JScript and HTML.
  • Spring, Servlets, JSP, and JSTL are used for building the application.
  • Worked on JavaScript to implement front end side validations.
  • Design and developed application with a comprehensive knowledge of Java and J2EE.
  • Implemented MVC Architecture using Struts Framework.
  • Design, Development of JSP pages, Servlets and re-usable Java Beans using Apache Spring
  • Designed various Visual Force for customers to select a variety of services offered by the organization and integrate them with the pricing team.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Maintaining test coverage for all the classes and triggers and supporting deployment activities.
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com

Environment : Web Sphere Server, JSTL, CSS, JSP, J2EE, HTML, JavaScript, J2EE Patterns, SQL, MVC, Saleforce.com platform, Force.com IDE - Eclipse Plug-in

Confidential

Salesforce Consultant

Responsibilities:

  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Used Collections to make sure that the Governor limits are followed causing no interruption in Execution.
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Environment : JSTL, CSS, JSP, J2EE, HTML, JavaScript, SQL, MVC, Saleforce.com platform, Force.com IDE - Eclipse Plug-in

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